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FAQs

Finance

Please visit the website www.gov.uk/student-finance to find out about how to apply for your student funding. The application form is available on the website, along with guidance notes. If you need further help, Student Finance England can be contacted on 0300 100 0607. Remember that you must re-apply for your funding each year. Make sure you submit your application on time - a few months in advance of the start of your academic year.

You may apply to Student Finance England if you are ordinarily a resident in England. Alternatively, you will have to apply to Student Finance Wales, Northern Ireland or SAAS (Scotland) if you are normally a resident elsewhere. If you initially applied for a different university, please call Student Finance as soon as possible to inform them that you will be now studying at the University of Salford.

If you have been successful in securing a maintenance loan you should have received a ‘Students Entitlement’ letter from the Student Loans Company (SLC) detailing how much you will receive and when you should expect each payment. You should be able to access a copy of this letter from your personal SLC account.

The maintenance loan will be paid directly to you in your own bank account, so check that these details are correct. Payments are made three times a year and are normally around the start of each term.

You can find further information here from Student Finance England.

Student parents or those who have caring responsibilities can apply for the following grants from Student Finance England:

If you have any kind of disability, we advise you to contact Disability & Learner Support via disability@salford.ac.uk or by calling 0161 295 0023 (option 1 then option 2) to arrange an appointment to discuss your study-related needs and any funding that may be available to support you.

Students who are recommended a computer through Disabled Students’ Allowance will be required to contribute £200 towards the cost. However, there is support available through the Salford Support Fund for those from low income households.

We can provide registered students with a bank letter detailing your name, address, programme of study, start date and end date. You may request the letter through our website: www.askus.salford.ac.uk/letters.

You may request to receive your letter either via post to your term time address or you may select to collect it from University House at the askUS desk, located at the front of the building.  

Please note that this cannot be used as evidence to verify your address with the bank. Our bank letters detail a disclaimer at the bottom of the page stating that the University is unable to verify the student's term time address. The reason for this is that each student is responsible for updating their own address and may change their address with no evidence at any time through our website. If you have been asked to provide evidence of your address, please refer to the bank to which you are applying for a list of suitable documents.

If you have not yet completed registration you are still able to request a letter but please be aware that it may not be acceptable for the purpose for which you require it. The letter will state that you are ‘eligible to register’ as opposed to a ‘registered student’.

When you complete registration here on campus you'll automatically be given access to an Inspire account. The scheme is open to all new home and EU undergraduate students joining a foundation year or year one of an undergraduate degree based at the University, and gives you £150 of credit to spend in a dedicated online store. You'll be able to buy learning resources such as text books, electronics or stationery, to give you the best possible start to your studies here at Salford. This scheme will run annually, meaning you’ll receive £150 of credits each year of your undergraduate degree if based here on campus.

For students from low-income backgrounds and living in areas where participation in higher education is low, there will also be the opportunity to receive an additional £350 of credits, bringing the total to £500 each year. This will be based on your personal circumstances and will be assessed at the point of registering as a student here in September.

For further details on the scheme and to get an idea of what you can buy, visit the Inspire site. You can also see full terms and conditions and some frequently asked questions on the website.

Accommodation

We have partnerships in place with Campus Living Villages, who manage Salford Student Village, consisting of Peel Park Quarter, John Lester and Eddie Coleman. To find out more about the rooms or book online, visit the accommodation website.

We also work with Manchester Student Homes who accredit local providers of private accommodation.

Rooms at our Campus Living Villages accommodation sites fill up very quickly and we advise our students to book as soon as possible. To find out more about the rooms or book online, visit the accommodation website.

If you require further assistance, please email salford@clvuk.com or call 0161 6675 010.

If all rooms become full at both sites, then the team operate a waiting list system and you can email salford@clvuk.com to be added to this.

We would also encourage you to look on the Manchester Student Homes website or to book a hotel/hostel if you haven't acquired a room ahead of arrival on campus. We run 'Find a Home' events throughout the academic year. If you'd like more information on these please let us know at askUS-accommodation@salford.ac.uk.

Registration, ID card and tuition fees

As a Home/EU student, you can complete your registration in full through our online registration portal. Find out what you will need to complete the process here

As an international student, you will be able to complete Steps 1 and 2 of the online registration portal. At this point you will then need to book and attend an appointment to check-in with the Home Office Compliance team. You can find the link to book an appointment in registration email. During your appointment you will present your immigration documents, which will then allow you to finalise your registration, including your tuition fee payment. It is vital that you make, and attend, this appointment to ensure that Home Office UK Visa and Immigration requirements are met.

You will need:

  • An unconditional offer to study with us
  • Your student ID number (e.g. @00123456) and PIN number (e.g. 123456) which will be sent to you via email or text message shortly after your place has been confirmed and Online Registration is open
  • To confirm how you will pay your tuition fees. If Student Finance are paying your fees on your behalf, this will automatically update on your account. If you are experiencing problems with this our Tuition Fees and Bursaries team can help
  • To upload a passport-quality photo for your ID card (new students only)
  • To attend a check-in appointment (students with a nationality outside of the EEA only)

If you are a new student, this could be for many reasons. Please check that you are holding an unconditional offer by visiting the portal you applied through (i.e. UCAS Track).

You should also check your junk or spam folders to ensure your email hasn’t been blocked or filtered.

If you are an international student, please note that you will only receive your invitation to register once you have used your CAS to apply for a visa.

If you can’t see any reason why your email hasn’t been received, you can let us know here and we’ll resend it to you. Alternatively, you can contact the Registration Team by telephoning +44(0)161 295 0023 (option 3, then option 1).

You should register well in advance of your programme start date to ensure you do not miss important induction sessions and, if you are a taught student, before your teaching commences. If you struggle to register in advance, you should let your school office know as soon as possible. Your school will consider your request and, if necessary, make arrangements for you to register late. Take note of the deadline given to you by your School, as you will not be able to access the online registration portal beyond that date.

If you are starting a new programme (even if you have studied at the University before), you will be asked to order an ID card as part of the registration process. Make sure you upload a passport-quality photo when ordering your card to ensure we can produce your card quickly.

It normally takes at least 48 hours for us to produce your ID card once you have ordered it. Your registration emails will confirm the details of where to collect your ID card; remember to bring with you proof of registration along with some valid photo ID.

Valid photo ID is a passport, driving licence, national identity card or other legal document. If you do not have this available you will need to bring proof of your full name and address such as a bank statement or utility bill and be prepared to answer some data protection questions.

Please wait to receive an email from SA-IDCards@salford.ac.uk within 2-4 weeks of completing your registration. This email will advise you of the next steps to take to obtain your ID card.

This could be due to several reasons. We have listed some of the common errors below with some guidance on what to do next.

  • Fees could not be calculated

The University is working to calculate your tuition fees and determine how fees will be paid. The Tuition Fees and Bursaries team will be notified automatically of your error and will be in touch with you directly to resolve the issue and help you to register. Log out of the portal for now and wait for further information.

  • Not eligible to register – Registration Deadline Passed

You are trying to register beyond your programme start date. You will need to contact your school office (for taught programmes) and your research administrator (for research programmes) in the first instance to request permission to register late.

  • Not eligible to register – No Progression Information

Your school is yet to confirm your progression onto the next year of your programme. You will need to contact your school office (for taught programmes) and your research administrator(for research programmes) in the first instance to resolve the issue.

  • Unable to determine programme of study/residency

One or two details may be missing or incorrect on your student record. Please contact the Registration Team to resolve the issue by telephoning +44(0)161 296 0023 (option 3, then option 1) or send an email to registration@salford.ac.uk.

  • Not eligible to register – registration holds in place (Right to Study Check)

If you have a nationality from outside the EEA there will be an additional step to your registration. You will need to complete this step before you can finish online registration. You should have received an email advising you about the Right to Study check which is required by the Home Office.  If you have any questions about this, you can contact the Home Office Compliance team by telephoning +44(0)161 296 0023 (option 3, then option 2) or emailing HomeOfficeCompliance@salford.ac.uk

Please quote your student ID on all payments made:

Account Name: University of Salford

Bank: Lloyds Bank

Account Number: 65050060

Sort Code: 30-95-42

IBAN: GB43 LOYD 3095 4265 0500 60

Swift Code: LOYDGB21004

We're sorry this has happened. Please email registration@salford.ac.uk with your full name, student ID number and a brief explanation as to why you shouldn't be paying tuition fees, and a member of the Registration Team will look into this for you.

You will need to get a copy of your sponsor letter and email it to 
income-treasury@salford.ac.uk or send/bring it to Income & Treasury Team, Payment point, askUS, 2nd floor, University House, Salford, M5 4WT.

You will be able to complete online registration the next working day after it is received.

Alternatively, if you wish to register immediately you can set up an instalment plan as a self-payer. Once you provide a sponsor letter then the instalment plan will be cancelled.

If you have not yet arranged your student loan, you will only be able to register straight away if you choose to do so as a self-payer. You will need to set up an instalment plan with the University until you provide confirmation that the Student Loan Company (SLC) will pay your fees. Once you provide this information from SLC, your payment plan will be cancelled and any money you have overpaid will be refunded.

Once you have completed online registration, you will be emailed a Proof of Study letter, detailing your name, address, programme of study, the programme start date and your expected end date. Students on full-time programmes will also be emailed a Council Tax Exemption letter. You may request an additional copy of either letter at any time through the askUS website. You may request to receive your letter either via post to your term time address, or you may select to collect it from University House at Desk 6 in the askUS Referrals Lounge.

As a new student you will be asked to set up your network access as part of the online registration process. You will be presented with a network username and will be asked to create your own unique password. Make a note of the details and keep them safe!

You can then use these log-in details immediately to access Blackboard (the University’s virtual learning environment) network PCs, WiFi on campus and your email account. If you have any problems, please contact the IT Service Desk on +44(0)161 295 2444 or Digital-ITServiceDesk@salford.ac.uk.

Academic induction and timetable

These are must-attend introductory sessions run by your course that give you the opportunity to:

  • Meet your tutors
  • Socialise with new course mates
  • Find important information about your course

Travel

You can find an interactive campus map for all our university buildings, car parks, cafes, university accommodation, public transport and buildings at the link below.

View campus map

Take a look at the travel section of our website, where you can find details of how to reach us by train, bus and using the tram.

Our main campus, Peel Park, is just over a mile from Manchester city centre and a five-minute journey by bus. Buses run every few minutes to the city centre, and if you're coming by train we’ve even got our own train station (Salford Crescent) on campus.

You can also use a free bus service that connects our Peel Park and Frederick Road campuses to MediaCityUK - the number 50 bus. Make sure you have your student ID card with you as you will need to show it to the bus driver to travel for free.

There are around 400 spaces to park bicycles across all the University campuses. The majority are contained within secure shelters. Find out more on our cycle parking and storage page.

You can find instructions on how to reach us by car in the travel section of our website.

Parking on the University of Salford campus car parks is chargeable 7 days a week between the hours of 09:00 – 18:00. To park on one of the campus car parks, you must do one of the following:

  • Display a valid permit
  • Pay by phone
  • Pay & display a ticket on arrival

PayByPhone is the most convenient way to pay for parking. It’s easy, either use the app, do it online or call 0161 880 0100. The charges for parking are £1.20 for 2 hours, £2.40 for 3 hours, £4 for a whole day (9.00am-6.00pm) or £28 per month (30 days).

Be aware that parking on one of the campus car parks is on a first come first serve basis. The purchasing of a parking session does not guarantee a space on any given car park. Parking, in particularly at the start of term, is extremely busy so travelling to the University by other means other is strongly advised.

For more detail on parking on campus, please visit https://www.salford.ac.uk/estates/car-parking

BUS

The number 50 bus, operated by Stagecoach, runs every 10-15 minutes from Manchester city centre via our main Peel Park campus and Salford Shopping Centre. You can travel for free on this bus between the main university campuses and MediaCityUK by producing your University ID card. To help plan your journey visit Transport for Greater Manchester's journey planner.

TRAM

Trams run every six minutes between Manchester Piccadilly and MediaCityUK. The journey takes approximately 15 minutes. You can also catch services along the Eccles or MediaCityUK lines, which generally stop at Trafford Bar and Cornbrook (i.e. you can transfer at these stops from other tram lines). Plan your journey using the Transport for Greater Manchester's journey planner.

BICYCLE

There are over 300 cycle bays across the MediaCityUK site. Find a cycle hub where you can store your bike from just £2 a week.

CAR

For those who need to travel by car, a link road with the M602 motorway gives drivers the option to approach MediaCityUK from either end of Broadway. The M602 provides onward links to major routes leading in all directions. Please note that there is very limited parking at MediaCityUK.

We also have a MediaCityUK Guide for you.

Student support, health and wellbeing

If you have a disability, long term condition or Specific Learning Difficulty such as Dyslexia we advise you to contact Disability & Learner Support (DLS) via disability@salford.ac.uk or by calling 0161 295 0023 (option 1, option 2) to discuss your study related needs. DLS can also support you in applying for Disabled Student Allowance (DSA) where further support might be recommended such as Non-Medical Helper 1-1 support, software and equipment.

It is never too early to request support. We encourage you to contact us at least 3 months in advance of your start date so we can ensure your needs are met ready for you starting your course. We are open through the summer and can offer phone appointments as well as face-to-face appointments.

Students who are recommended a computer through Disabled Students’ Allowance (DSA) are required to contribute £200 towards the cost. However, there is support available through the Salford Support Fund for those from low income households.

AcessAble    

We have worked closely with AccessAble to assess the accessibility of our campus and facilities. You can read more about this work here.

You can now find your way around our whole campus with our new free app, AccessAble Salford Uni.  Developed by Estates and Property Services in partnership with AccessABLE (the leading provider of access information for disabled people in the UK), this app includes detailed accessibility information about lecture halls, cafes and bars, toilets and halls of residence.   

Click here to find out more and download the app.

If you find barriers to your access, either temporary or permanent, please contact Estates & Property Services on 0161 295 4444 (estates-supportteam@salford.ac.uk), or Disability & Learner Support on 0161 295 0023 (option 1, option 2) or disability@salford.ac.uk.

ACCESSIBLE CAR PARKING

We have accessible car parking spaces across campus. Blue badge holders can park for free. To obtain a parking permit, please take your blue badge to reception in Maxwell building. For information about locations and use, please contact our Estates office on 0161 295 4444 / estates-supportteam@salford.ac.uk.

DEAF ALERTER

All university buildings are equipped with a Deaf Alerter radio-based fire alarm warning and public address messaging system.

SALFORD CRESCENT TRAIN STATION

Salford Crescent train station is on campus but is not part of the University. Access is by steps or lift.

FURTHER INFORMATION

For further information regarding disabled access please visit AccessAble or contact the manager of the building you wish to visit (You can find out who the building manager is here).

Please contact Disability & Learner Support for study-related support.

Before you start at University, you should have been vaccinated against certain diseases. In recent years, the UK has seen increasing numbers of outbreaks of serious infectious diseases. There are two highly recommended vaccines that all new students should get, Measles, Mumps and Rubella (MMR) and Meningococcal ACWY. Contact your GP if you are not vaccinated. For further information on vaccinations go to the NHS website.

Some students studying on our health care professions courses will also need an occupational health check before they start. If you do need a health check, you will be contacted by the team once your place is confirmed.

If you’re going to be studying on one of our health care professions courses, you may need a DBS check before you start. This will have been indicated when you were made your offer. If you do need a DBS check, we will contact you about this once your place is confirmed. If you have any queries about this, you can contact Julie Evans (j.evans@salford.ac.uk) or Suzanne Walker (s.h.walker@salford.ac.uk).

Our Students’ Union

You can go to see USSU in person at the info point in University House, ring them on 0161 351 5400 or email them via students-union@salford.ac.uk.

You can pick up your NUS card from the Students’ Union info point in the foyer of University House.

You can go to the Students’ Union Info Point in the foyer of University House. You can also ring the Students’ Union (SU) on 0161 351 5400 or email them via students-union@salford.ac.uk.  

The websites where you can find more information are www.salfordstudents.com/societies or www.salfordstudents.com/sport.

YOUR GUIDE TO UNIVERSITY SYSTEMS, LOG IN DETAILS AND PASSWORDS

Format 

8-digit number preceded by the @ sign e.g.: @12345678


What’s it used for? 

Your Student ID Number is unique to you and is used throughout your time at University so that you can be easily identified.


How do I find my Student ID Number?

Your Student ID Number was communicated to you when you made your application and is used in most of our communications during the application phase.


How do I find it later? 

Once you’ve got your Student ID card it will be shown on the front – chances are you’ll have this memorised soon enough!


How do I get help with my Student ID?

askUS in University House can provide support on any issues relating to your Student ID. If your Student ID card is lost, please check with the help desk at Clifford Whitworth Library to see if it has been handed in. If not, then you will need to purchase a new one via the eShop.

Format 

6-digit number e.g.: 123456


What’s it used for? 

Your PIN is used for online registration, and later when you want to use our Self Service facility.


How do I find my PIN?

Your PIN is communicated to you in your registration email.


How do I find it later? 

Please make a note of your PIN and save the registration email confirming your PIN.


How do I get help with my PIN?

If you don’t know your current PIN, you can request a reminder online via cd.salford.ac.uk/ForgottenPin.

Format 

3 letters followed by 3 numbers e.g.: abc123


What’s it used for? 

You will need your Network ID to log into any PC at the University, access the network remotely, access your library account, use the wifi service and access your Office 365 email account.


How do I find this out?

During the online registration process, you will be provided with your Network ID and asked to create a Network Password. On completion of the online registration process, an automated email will be sent to your personal email detailing your Network ID, Network Password and University Email Address.


How do I find it later? 

Please make a note of your Network ID and save the email confirming your Network ID, Network Password and University Email Address.


How do I get help with my Network ID?

If you are having technical issues with your Network ID, please contact the Digital IT Service Desk by logging a query via query through salfordprod.service-now.com, by calling 0161 295 2444 during office hours or by emailing Digital-ITServiceDesk@salford.ac.uk.

Format 

You will set your Network Password during the online registration process. 

Your Network Password must be at least 9 characters and contain: a lower-case letter, an upper-case letter and a number. It must not contain your Network ID and any part of your name that is three characters or more in length.


What’s it used for? 

Coupled with your Network ID, you will need your Network Password to log into any PC at the University, access the network remotely, access your library account, use the wifi service and access your Office 365 email account.


How do I find this out?

During the online registration process, you will be provided with your Network ID and asked to create a Network Password. On completion of the online registration process, an automated email will be sent to your personal email detailing your Network ID, Network Password and University Email Address.


How do I find it later? 

If you have forgotten your Network Password you can reset it online via identity.salford.ac.uk/StudentPasswordSelfService/Authenticate.


How do I get help with my Network Password?

If you are having technical issues with your Network Password, please contact the Digital IT Service Desk by logging a query via query through salfordprod.service-now.com, by calling 0161 295 2444 during office hours or by emailing Digital-ITServiceDesk@salford.ac.uk.

Format 

FirstInitial.Surname@edu.salford.ac.uk

If you have middle names the initials will also be included e.g. a.b.c.smith@edu.salford.ac.uk


What’s it used for? 

You will need your University Email Address to access your University Office 365 email account. This is the main method of communication for students.


How do I find this out?

During the online registration process you will be provided with your University Email Address and asked to create a password.


How do I find it later? 

Please make a note of your University Email Address and save the email confirming your Network ID, Network Password and University Email Address.


How do I get help with my University Email?

If you are having technical issues with your University Email, please contact the Digital IT Service Desk by logging a query via query through salfordprod.service-now.com, by calling 0161 295 2444 during office hours or by emailing Digital-ITServiceDesk@salford.ac.uk.

What is Blackboard?

Blackboard is the University’s Virtual Learning Environment (VLE) used by staff and students to support learning. Blackboard can be accessed at blackboard.salford.ac.uk where you will be prompted to log in.


What’s it used for? 

Each academic module has a Blackboard course attached to it and students are automatically enrolled on Blackboard courses each semester. You can use Blackboard to access module learning materials and e-submit your work for marking and collaboration.


How will I first find out about Blackboard?

During the online registration process, you will be provided with your Blackboard log in and asked to create a Blackboard password.


How do I access Blackboard throughout my studies?

You can access Blackboard at blackboard.salford.ac.uk.


How do I get help with Blackboard?

If you are having technical issues with Blackboard, please contact the Digital IT Service Desk by logging a query via query through salfordprod.service-now.com, by calling 0161 295 2444 during office hours or by emailing Digital-ITServiceDesk@salford.ac.uk.

What is Jigsaw?

Jigsaw brings together data about how you engage with your studies to help us make sure we provide you with the right support. The online portal allows you to compare your engagement to other students on your course to help you take control and improve your learning experience.


What’s it used for? 

Jigsaw works by gathering data from various touch points throughout the University, such as the library spaces, wifi throughout campus, printers and your attendance at timetabled sessions. Through this process we can identify if you are facing any academic or wellbeing issues and provide you with help and support.


How will I first find out about Jigsaw?

Information on Jigsaw will be provided to you as part of your University induction and supporting information can be found on the Student Hub.


How do I access Jigsaw throughout my studies?

You can access Jigsaw at any time once you’ve started your studies – simply go to the Student Hub web page once you are registered.


How do I get help with Jigsaw?

If you are having technical issues with Jigsaw, please contact the Digital IT Service Desk by logging a query via query through salfordprod.service-now.com, by calling 0161 295 2444 during office hours or by emailing Digital-ITServiceDesk@salford.ac.uk.

What is UoS Check In?

UoS Check In is a mobile application that has been developed to establish a new University-wide approach to attendance monitoring.


What’s it used for? 

Attendance at timetabled sessions is important and we monitor this to provide you with the best opportunity to succeed in your studies. The UoS Check In system helps us see when you may be facing academic or wellbeing issues, so we can pick this up with you to make sure you’re okay and provide you with support if needed.


How will I first find out about UoS Check In?

Information on the UoS Check In app will be provided to you as part of your University induction. Supporting information on the UoS Check In app can be found on the Student Hub.


How do I access UoS Check In throughout my studies?

You can download the UoS Check In app from Google Play and the Apple App Store.


How do I get help with UoS Check In?

If you are having technical issues with the UoS Check In app, please contact the Digital IT Service Desk by logging a query via query through salfordprod.service-now.com, by calling 0161 295 2444 during office hours or by emailing Digital-ITServiceDesk@salford.ac.uk.

What is Advantage?

Advantage is an online system that gives you access to all the careers and employability services available at the University. 


What’s it used for? 

You can use Advantage to find out about current vacancies and events happening throughout the campus and book onto career and skills development workshops.


How will I first find out about Advantage?

Information on Advantage will be provided to you as part of your University induction and supporting information can be found on the Student Hub.


How do I access Advantage throughout my studies?

Advantage can be accessed at myadvantage.salford.ac.uk where you will be prompted to log in with your Network ID and Network Password.


How do I get help with Advantage?

If you are having technical issues with Advantage, please contact the Digital IT Service Desk by logging a query via query through salfordprod.service-now.com, by calling 0161 295 2444 during office hours or by emailing Digital-ITServiceDesk@salford.ac.uk.

What are Printer Credits?

Printer Credits are the currency used to facilitate printing and photocopying for students at printers throughout the University.


What are they used for? 

The Library manages the print service and Printer Credits are required to facilitate printing. Each printing job is paid for using Printer Credits - the cost depends on the size of paper and type of print job.


How do I first access Printer Credits?

You will be granted £2 free credit when you submit your first print job and your printing account is created.


How do I access Printer Credits throughout my studies?

Additional Printer Credits can be purchased with cash at the Clifford Whitworth Library or Allerton Learning Space using your Student ID Card.

Alternatively, you can pay online with credit/debit card at printercredits.salford.ac.uk/EquiPay. A 5% bonus is offered for Online payments.


How do I get help with Printer Credits?

Library staff are available to assist at Clifford Whitworth and Allerton Learning Space during staffed hours, or queries can be sent to print-management@salford.ac.uk.

Further information about the service is available at salford.ac.uk/library/use/printing#pay.

What is Self Service?

Self Service for Students is a suite of tools that allow you to view aspects of your student record, submit changes, or make requests for changes to your student status.

Self Service for students consists of two main areas - Self Service and the Self Service Student Portal.


What’s it used for? 

Self Service allows you to make changes to your PIN and security question, and view data relating to your student record, including address and contact details, financial status, and module data.

The Self Service Student Portal allows you to make personal mitigating circumstances requests, programme or module changes and requests to withdraw from your course.


How will I first find out about Self Service?

Information on Self Service will be provided to you as part of your University induction.

Supporting information on Self Service can be found on the Student Hub.


How do I access Self Service throughout my studies?

You can access Self Service at any time once you’ve started your studies – simply go to the Student Hub web page once you are registered.


How do I get help with Self Service?

If you are having technical issues with Self Service, please contact the Digital IT Service Desk by logging a query via query through salfordprod.service-now.com, by calling 0161 295 2444 during office hours or by emailing Digital-ITServiceDesk@salford.ac.uk.

What is the eShop?

The eShop is our online shop where University departments and schools can make goods and services available for purchase. Students can pay for items securely via credit or debit card.


What’s it used for? 

A variety of goods and services are available on the eShop, including annual car parking sessions, course materials, field trips and short courses, as well as various conferences and events.


How will I first find out about the eShop?

When you are required to purchase an item from the eShop you will be directed there by a department or school.

The eShop is available to all students and can be accessed at shop.salford.ac.uk. To make a purchase you must have an eShop account. This can be created the first time you access the shop.


How do I access the eShop throughout my studies?

The eShop will be available throughout your studies. You can simply return to the site and login using the email address and password that you used to create the account.  

There is a forgotten password option if you can’t remember your password.


How do I get help with the eShop?

If you have an issue with an item, please contact the relevant department via the contact details available on each individual product. 

If the issue is more technical in nature, you can contact the eShop Team via shop.salford.ac.uk/help/contact-details.

What is Inspire?

All new UK and EU undergraduate students who are joining the University of Salford into the first year of a degree/foundation year will be eligible to receive £150 online credit to spend on salford-inspire.co.uk.


What’s it used for? 

Inspire allows you to buy learning resources such as books, stationery and electronics, to give you the best possible start to your studies here at Salford.


How will I first find out about Inspire?

Look out for an e-mail from John Smith once you have completed the online registration process. The email will provide you with your login details to access salford-inspire.co.uk.


How do I access Inspire throughout my studies?

You can access Inspire throughout your studies at salford-inspire.co.uk.

Please make a note of your Inspire login details and save the email confirming your username and password. There is a forgotten password option if you can’t remember your password.


How do I get help with Inspire?

We have a resident engagement partner on campus to help with any queries. They are based on the second floor of the Clifford Whitworth Library or you can e-mail via customer.service@salford-inspire.co.uk.

What is Timetabling?

Timetabling are a University team who work with the University schools to schedule your examinations, classes, seminars, and lectures to produce a timetable for your academic induction, studies, examinations and assessments.


What’s it used for? 

The timetabling team create a schedule for your academic studies. The timetable is created to provide you with information on when and where to attend the events that you have been allocated to.


How will I first access my Timetable?

You will be given information about your timetable during your Academic Induction in the week commencing 16th September.


How do I access my Timetable throughout my studies?

You can access your timetable throughout your studies by visiting the University’s online timetable system at tt.salford.ac.uk.


How do I get help with my Timetable?

If you need support from the timetabling team, please email timetable-enquiries@salford.ac.uk, or call 0161 295 0023 (option 4; option 2). 

You can also visit the timetabling team during registration at askUS in University House.

Get in touch

Q. Who can I contact for help and advice?

A. If there’s anything else you’d like to know then askUS. askUS is our dedicated specialist support service for all students. Whether it’s finances, wellbeing, faith, support with your studies or disability, our askUS staff can give you the right advice, when you need it most, all  under  one roof.

Pop in and see us in University House or at one of our points across campus or askUS: