We have tried to answer as many questions as we can here about your welcome, registration and induction to the University. If you still have a question, you can get in touch with us – our contact details can be found at the bottom of this page.
We've also developed a separate FAQ page where we cover some of the most common queries we have received relating to the Covid-19 pandemic and how they may have impacted things over the last few months, and in the future. Additionally, we've provided further details on our website to explain how certain courses and they way they're taught or assessed might be impacted by the current situation.
How do I apply for student funding
Please visit the gov.uk webpages to find out about how to apply for your student funding. The application form is available on the website, along with guidance notes. If you need further help, Student Finance England can be contacted on 0300 100 0607. Remember that you must re-apply for your funding each year. Make sure you submit your application on time - a few months in advance of the start of your academic year.
You may apply to Student Finance England if you are ordinarily a resident in England. Alternatively, you will have to apply to Student Finance Wales, Northern Ireland or SAAS (Scotland) if you are normally a resident elsewhere. If you initially applied for a different university, please call Student Finance as soon as possible to inform them that you will be now studying at the University of Salford.
When will I receive my maintenance loan?
If you have been successful in securing a maintenance loan you should have received a ‘Students Entitlement’ letter from the Student Loans Company (SLC) detailing how much you will receive and when you should expect each payment. You should be able to access a copy of this letter from your personal SLC account.
The maintenance loan will be paid directly to you in your own bank account, so check that these details are correct. Payments are made three times a year and are normally around the start of each term.
You can find further information here from Student Finance England.
Will I get extra funding if I am a parent or have caring responsibilities?
Student parents or those who have caring responsibilities can apply for the following grants from Student Finance England:
- Childcare Grant - this is additional income assessed funding to help students with children pay the costs of childcare during study. For the 20/21 academic year there is a max per week of £174.22 for one child or £298.69 for two or more children, or up to 85% of their costs, whichever is less.
- Parents’ Learning Allowance - this is additional funding to help students who are also parents. It covers up to £1,766 per year for travel and course costs (not available for NHS students).
- Adult Dependents’ Grant - this is additional funding to help students who are financially responsible for another adult. The maximum grant for the 20/21 academic year is £3,094 per year.
Can I get extra help as a disabled student?
If you have any kind of disability, we advise you to contact Disability and Learner Support via firstname.lastname@example.org or by calling 0161 295 0023 (option 1 then option 2) to arrange an appointment to discuss your study-related needs and any funding that may be available to support you.
Students who are recommended a computer through Disabled Students’ Allowance will be required to contribute £200 towards the cost. However, there is support available through the Salford Support Fund for those from low income households.
I need to open a bank account and the bank has informed me that I need a letter from the university - what do I do?
We can provide registered students with a bank letter detailing your name, address, programme of study, start date and end date. You may request the letter through our website.
You may request to receive your letter either via post to your term time address or you may select to collect it from University House at the askUS desk, located at the front of the building.
Please note that this cannot be used as evidence to verify your address with the bank. Our bank letters detail a disclaimer at the bottom of the page stating that the University is unable to verify the student's term time address. The reason for this is that each student is responsible for updating their own address and may change their address with no evidence at any time through our website. If you have been asked to provide evidence of your address, please refer to the bank to which you are applying for a list of suitable documents.
If you have not yet completed registration you are still able to request a letter but please be aware that it may not be acceptable for the purpose for which you require it. The letter will state that you are ‘eligible to register’ as opposed to a ‘registered student’.
Are there any financial support schemes available?
When you complete registration you'll automatically be given access to an Inspire account. The scheme is open to all new home and EU undergraduate students joining a foundation year or year one of an undergraduate degree based at the University, and gives you £150 of credit to spend in a dedicated online store. You'll be able to buy learning resources such as text books, electronics or stationery, to give you the best possible start to your studies here at Salford. This scheme will run annually, meaning you’ll receive £150 of credits each year of your undergraduate degree if based here on campus.
For students from low-income backgrounds and living in areas where participation in higher education is low, there will also be the opportunity to receive an additional £350 of credits, bringing the total to £500 each year. This will be based on your personal circumstances and will be assessed at the point of registering as a student here in September.
For further details on the scheme and to get an idea of what you can buy, visit the Inspire site.
What accommodation can I apply for?
We have partnerships in place with Campus Living Villages, who manage Salford Student Village, consisting of Peel Park Quarter, John Lester and Eddie Coleman. To find out more about the rooms or book online, visit their website.
We also work with Manchester Student Homes who accredit local providers of private accommodation.
I'm trying to book but it says that accommodation is full and I have nowhere to stay - what can I do?
Rooms at our Campus Living Villages accommodation sites fill up very quickly and we advise our students to book as soon as possible. To find out more about the rooms or book online visit the accommodation website.
If you require further assistance, please email email@example.com or call 0161 6675 010.
If all rooms become full at both sites, then the team operate a waiting list system and you can email firstname.lastname@example.org to be added to this.
We would also encourage you to look on the Manchester Student Homes website or to book a hotel/hostel if you haven't acquired a room ahead of arrival on campus. We run 'Find a Home' events throughout the academic year. If you'd like more information on these please let us know at askUSemail@example.com.
How do I register?
The majority of students complete registration in full through our online registration portal. The portal will guide you through the process step-by-step until you are fully registered.
If you are an international student or have a nationality outside of the EU/EEA, you may be required to provide the University with your immigration documents. The online registration portal will make it clear whether this applies to you and explain what you need to do.
What do I need to register?
You will need:
- An unconditional offer to study with us
- Your student ID number (e.g. @00123456) and PIN number (e.g. 123456) which will be sent to you via email or text message shortly after your place has been confirmed and online registration is open
- To upload a passport-quality photo for your ID card
- To confirm how you will pay your tuition fees. If Student Finance are paying your fees on your behalf, this will automatically update on your account. If you are experiencing problems with this our Tuition Fees and Bursaries team can help
- To confirm your Right to Study (students with a nationality outside of the EU/EEA only)
I haven't received an email about registering - what should I do?
- Check that you are holding an unconditional offer by visiting the portal you applied through (ie. UCAS Track)
- Check your junk or spam folders to ensure your email hasn’t been blocked or filtered
- Add firstname.lastname@example.org to your safe senders list to avoid missing important information about registering
- If you are an international student, please note that you will only receive your invitation to register once you have used your CAS to apply for a visa
- If you can’t see any reason why your email hasn’t been received, you can let us know here and we’ll resend it to you
Is there a deadline to register?
It’s really important that you register promptly and before the start of term. This is to ensure you start your programme on time and don’t experience a delay in receiving any funding you have applied for.
If for any reason you feel you will be unable to register on time, you should contact your School Office or Research Administrator as soon as possible for advice. Your School/Research Administrator will consider your request and, if necessary, make arrangements for you to register late. Take note of the deadline given to you, as you will not be able to access the online registration portal beyond that date.
When will I get my student ID card?
If you are starting a new programme (even if you have studied at the University before), you will be asked to order an ID card through the online registration portal. Make sure you upload a passport-quality photo when ordering your card to ensure we can produce your card quickly. Please note the on-screen instructions for the photograph format, as you may be charged for any reprints.
- If you register on or before 6 September and have a UK term time address, your student ID card will be posted to you within seven working days
- If you complete registration after this date or if you have an overseas term time address, we will contact you using your student email account inviting you to book an appointment to collect your student ID card from 14 September onwards
I'm a distance learning student, how and when will I receive my student ID card?
If you register on or before 6 September and have a UK term time address, your student ID card will be posted to you within seven working days
- If you have an overseas term time address, we will contact you using your student email address to ask how you would like to receive your student ID card
I'm getting an error message when I try to register. Can you help?
This could be due to several reasons. We have listed some of the common errors below with some guidance on what to do next.
Fees could not be calculated
- We are working to calculate your tuition fees and determine how fees will be paid. The Tuition Fees and Bursaries team will be notified automatically of your error and will be in touch with you directly to resolve the issue and help you to register. Log out of the portal for now and wait for further information
Not eligible to register – registration deadline passed
- You are trying to register after your programme start date. You will need to contact your School Office (for taught programmes) or your Research Administrator (for research programmes) in the first instance to request permission to register late.
Not eligible to register – no progression information
- Your school is yet to confirm your progression onto the next year of your programme. You will need to contact your School Office (for taught programmes) or your Research Administrator (for research programmes) in the first instance to resolve the issue.
Unable to determine programme of study/residency
- One or two details may be missing or incorrect on your student record. Please contact the Registration Team to resolve the issue by calling +44(0)161 296 0023 (option 3, then option 1) or send an email to email@example.com
Not eligible to register – registration holds in place (Right to Study check)
- If you are an international student or have a nationality outside of the EU/EEA, you may be required to provide the University with your immigration documents. The online registration portal will make it clear whether this applies to you and will guide you through the process.
- If you have any questions about this, you can contact the Home Office Compliance team by telephoning +44(0)161 296 0023 (option 3, then option 2) or emailing HomeOfficeCompliance@salford.ac.uk
What are the university's bank details?
Please quote your student ID on all payments made:
- University of Salford
- Lloyds Bank
42-46 Market Street
- GB43 LOYD 3095 4265 0500 60
I'm a student who doesn't pay fees but I have been asked about fee payment during online registration
We're sorry this has happened. Please email firstname.lastname@example.org with your full name, student ID number and a brief explanation as to why you shouldn't be paying tuition fees, and a member of the Registration Team will look into this for you.
I'm trying to register online but don't have my sponsor letter with me. What should I do?
You will need to log out of online registration until you have obtained your sponsor letter. You should email a copy as soon as you have it to email@example.com or alternatively post it to:
Income and Treasury Team,
askUS, 2nd Floor
Once your sponsor letter has been received and processed, you will be able to log back in and complete online registration the next working day.
If you are struggling to get your sponsor letter, the only way that you can complete registration is by setting up an instalment plan as a self-payer, on a temporary basis. No money will be debited from your account upfront and once you provide a sponsor letter then the instalment plan will be cancelled.
To discuss this further, please contact the Income and Treasury Team using the details above, or telephone them at 0161 295 0023 (option 2, option 1).
I haven't yet applied to the Student Loans Company for tuition fee funding. What should I do if I want to register?
If you have not yet arranged your student loan, the only way that you can complete registration is by setting up an instalment plan as a self-payer, on a temporary basis. No money will be debited from your account upfront and once you provide confirmation that the Student Loan Company (SLC) will pay your fees, your instalment plan will be cancelled.
I have been asked to provide a letter proving that I am a student. Where can I get one?
Once you have completed online registration, you will be emailed a proof of study letter, detailing your name, address, programme of study, the programme start date and your expected end date. Students on full-time programmes will also be emailed a council tax exemption letter. You may request an additional copy of either letter at any time through the askUS website.
How do I access the university network and my university email account?
You will be asked to set up your network access as part of the online registration process. You will be presented with a network username and will be asked to create your own unique password. Make a note of the details and keep them safe!
You can then use these log-in details immediately to access your induction information on Blackboard (the University’s virtual learning environment). Only once you are fully registered will you gain full access to University network PCs and WiFi on campus, and your student email account.
If you have any problems, please contact the Digital IT Service Desk on +44(0)161 295 2444 or email Digital-ITServiceDesk@salford.ac.uk.
What is my academic induction timetable?
These are must-attend introductory sessions run by your course that give you the opportunity to:
- Meet your tutors
- Socialise with new course mates
- Find important information about your course
Where can I find my induction timetable?
Your induction timetable is available to view on Blackboard VLE. You can view it by logging into Blackboard using your University Network ID and Password, which you set up during online registration.
Where can I find a campus map?
You can find an interactive campus map for all our university buildings, car parks, cafes, university accommodation, public transport and buildings on our website.
How can I get to the university by public transport?
Take a look at the travel section of our website, where you can find details of how to reach us by train, bus and using the tram.
Our main campus, Peel Park, is just over a mile from Manchester city centre and a five-minute journey by bus. Buses run every few minutes to the city centre, and if you're coming by train we’ve even got our own train station (Salford Crescent) on campus.
You can also use a free bus service that connects our Peel Park and Frederick Road campuses to MediaCityUK - the number 50 bus. Make sure you have your student ID card with you as you will need to show it to the bus driver to travel for free.
I will be travelling to university on my bike. Do you have secure storage facilities?
There are around 400 spaces to park bicycles across all the University campuses. The majority are contained within secure shelters.
How do I get to the university by car?
You can find instructions on how to reach us by car in the travel section of our website.
Do I have to pay for parking on campus?
Parking on the University of Salford campus car parks is chargeable seven days a week between the hours of 9am and 6pm. To park on one of the campus car parks, you must do one of the following:
- Display a valid permit
- Pay by phone
- Pay and display a ticket on arrival
PayByPhone is the most convenient way to pay for parking. It’s easy, either use the app, do it online or call 0161 880 0100. The charges for parking are £1.20 for two hours, £2.40 for three hours, £4 for a whole day (9am to 6pm) or £28 per month (30 days).
Be aware that parking on one of the campus car parks is on a first come first serve basis. The purchasing of a parking session does not guarantee a space on any given car park. Parking, in particularly at the start of term, is extremely busy so travelling to the University by other means other is strongly advised.
For more detail on parking on campus, please visit our website.
I am studying at MediaCityUK - how do I get there?
The number 50 bus, operated by Stagecoach, runs every 10-15 minutes from Manchester city centre via our main Peel Park campus and Salford Shopping Centre. You can travel for free on this bus between the main university campuses and MediaCityUK by producing your University ID card. To help plan your journey visit Transport for Greater Manchester's journey planner.
Trams run every six minutes between Manchester Piccadilly and MediaCityUK. The journey takes approximately 15 minutes. You can also catch services along the Eccles or MediaCityUK lines, which generally stop at Trafford Bar and Cornbrook (i.e. you can transfer at these stops from other tram lines). Plan your journey using the Transport for Greater Manchester's journey planner.
There are over 300 cycle bays across the MediaCityUK site. Find a cycle hub where you can store your bike from just £2 a week.
For those who need to travel by car, a link road with the M602 motorway gives drivers the option to approach MediaCityUK from either end of Broadway. The M602 provides onward links to major routes leading in all directions. Please note that there is very limited parking at MediaCityUK.
Can I get extra help as a disabled student?
If you have a disability, long term condition or Specific Learning Difficulty such as Dyslexia we advise you to contact Disability and Learner Support (DLS) via firstname.lastname@example.org or by calling 0161 295 0023 (option 1, option 2) to discuss your study related needs. DLS can also support you in applying for Disabled Student Allowance (DSA) where further support might be recommended such as Non-Medical Helper 1-1 support, software and equipment.
It is never too early to request support. We encourage you to contact us at least three months in advance of your start date so we can ensure your needs are met ready for you starting your course.
Students who are recommended a computer through Disabled Students’ Allowance (DSA) are required to contribute £200 towards the cost. However, there is support available through the Salford Support Fund for those from low income households.
Is the campus accessible?
You can now find your way around our whole campus with our new free app, AccessAble Salford Uni. Developed by Estates and Property Services in partnership with AccessABLE (the leading provider of access information for disabled people in the UK), this app includes detailed accessibility information about lecture halls, cafes and bars, toilets and halls of residence.
If you find barriers to your access, either temporary or permanent, please contact Estates and Property Services on 0161 295 4444 (email@example.com), or Disability and Learner Support on 0161 295 0023 (option 1, option 2) or firstname.lastname@example.org.
Accessible car parking
We have accessible car parking spaces across campus and blue badge holders can park for free. To obtain a parking permit, please take your blue badge to reception in Maxwell building. For information about locations and use, please contact our Estates office on 0161 295 email@example.com.
All university buildings are equipped with a Deaf Alerter radio-based fire alarm warning and public address messaging system.
Salford Crescent train station
Salford Crescent train station is on campus but is not part of the University. Access is by steps or lift.
For further information regarding disabled access please visit AccessAble.
Please contact Disability and Learner Support for study-related support.
Do I need to have any health checks or vaccinations before I start university?
Before you start at University, you should have been vaccinated against certain diseases. In recent years, the UK has seen increasing numbers of outbreaks of serious infectious diseases. At the current time, there is no vaccination available against Covid-19, however, there are two highly recommended vaccines that all new students should get, Measles, Mumps and Rubella (MMR) and Meningococcal ACWY. Contact your GP if you are not vaccinated. For further information on vaccinations go to the NHS website.
Some students studying on our health care professions courses will also need an occupational health check before they start. If you do need a health check, you will be contacted by the team once your place is confirmed.
What happens if I need a DBS check before I start?
If you’re going to be studying on one of our health care professions courses, you may need a DBS check before you start. This will have been indicated when you were made your offer. If you do need a DBS check, we will contact you about this once your place is confirmed. If you have any queries about this, you can contact Julie Evans firstname.lastname@example.org or Suzanne Walker email@example.com.
Is the Students Union (USSU) going to be active from September?
Yes, and we have a wide range of societies, sports groups and social activities on offer so that you can pursue your passion or try something new. While some of our events may be online at the start of term, our SU are working hard to provide you with an exciting social life outside of the classroom, and we'll update you on this once a plan is in place.
The SU's Atmosphere Kitchen and Bar will also be open to students from 28 September, though certain measures will be introduced to ensure the safety of our staff and visitors, including social distancing, reduced hours and cashless transactions.
How do I find out about clubs and societies?
Student ID number
8-digit number preceded by the @ sign e.g.: @12345678
What's it used for?
Your Student ID Number is unique to you and is used throughout your time at University so that you can be easily identified.
How do I find my student ID number?
Your Student ID Number was communicated to you when you made your application and is used in most of our communications during the application phase.
How do I find it later?
Once you’ve got your Student ID card it will be shown on the front – chances are you’ll have this memorised soon enough!
How do I get help with my student ID?
askUS in University House can provide support on any issues relating to your Student ID. If your Student ID card is lost, please check with the help desk at Clifford Whitworth Library to see if it has been handed in. If not, then you will need to purchase a new one via the eShop.
Personal identification number (PIN)
6-digit number e.g.: 123456
What's it used for?
Your PIN is used for online registration, and later when you want to use our Self Service facility.
How do I find my pin?
Your PIN is communicated to you in your registration email.
How do I find it later?
Please make a note of your PIN and save the registration email confirming your PIN.
How do I get help with my pin?
If you don’t know your current PIN, you can request a reminder online.
You will set your network password during the online registration process.
Your network password must be at least nine characters and contain: a lower-case letter, an upper-case letter and a number. It must not contain your network ID and any part of your name that is three characters or more in length.
What's it used for?
Coupled with your network ID, you will need your network password to log into any PC at the university, access the network remotely, access your library account and use the WiFi service.
How do I find this out?
During the online registration process, you will be provided with your network ID and asked to create a network password. On completion of the online registration process, an automated email will be sent to your personal email detailing your network ID, network password and university email address.
How do I find it later?
If you have forgotten your network password you can reset it online.
How do I get help with my network password?
If you are having technical issues with your network password, please contact the Digital IT Service Desk by logging a query online, by calling 0161 295 2444 during office hours or by emailing Digital-ITServiceDesk@salford.ac.uk.
University email address
If you have middle names the initials will also be included e.g. firstname.lastname@example.org
What's it used for?
You will need your University email address to access your university Office 365 email account. This is the main method of communication for students.
How do I find this out?
During the online registration process you will be provided with your University email address and asked to create a password.
How do I find it later?
Please make a note of your University email address and save the email confirming your network ID, network password and university email address.
How do I get help with my university email?
If you are having technical issues with your University email, please contact the Digital IT Service Desk by logging a query online, by calling 0161 295 2444 during office hours or by emailing Digital-ITServiceDesk@salford.ac.uk.
What is Blackboard?
Blackboard is the University’s Virtual Learning Environment (VLE) used by staff and students to support learning.
What's it used for?
Each academic module has a Blackboard course attached to it and students are automatically enrolled on Blackboard courses each semester. You can use Blackboard to access module learning materials and e-submit your work for marking and collaboration.
How will I first find out about Blackboard?
During the online registration process, you will be provided with your Blackboard log in and asked to create a Blackboard password.
How do I access Blackboard throughout my studies?
You can access Blackboard online.
How do I get help with Blackboard?
If you are having technical issues with Blackboard, please contact the Digital IT Service Desk by logging a query online, by calling 0161 295 2444 during office hours or by emailing Digital-ITServiceDesk@salford.ac.uk.
What is advantage?
Advantage is an online system that gives you access to all the careers and employability services available at the University.
What's it used for?
You can use Advantage to find out about current vacancies and events happening throughout the campus and book onto career and skills development workshops.
How will I first find out about advantage?
Information on Advantage will be provided to you as part of your University induction and supporting information can be found on the Student Hub.
How do I access advantage throughout my studies?
Advantage can be accessed online where you will be prompted to log in with your Network ID and Network Password.
How do I get help with advantage?
If you are having technical issues with Advantage, please contact the Digital IT Service Desk by logging a query online, by calling 0161 295 2444 during office hours or by emailing Digital-ITServiceDesk@salford.ac.uk.
What are printer credits?
Printer Credits are the currency used to facilitate printing and photocopying for students at printers throughout the University.
What are they used for?
The Library manages the print service and Printer Credits are required to facilitate printing. Each printing job is paid for using Printer Credits - the cost depends on the size of paper and type of print job.
How do I first access printer credits?
You will be granted £2 free credit when you submit your first print job and your printing account is created.
How do I access printer credits throughout my studies?
Additional Printer Credits can be purchased with cash at the Clifford Whitworth Library or Allerton Learning Space using your Student ID Card.
Alternatively, you can pay online with credit/debit card. A 5% bonus is offered for online payments.
How do I get help with printer credits?
Library staff are available to assist at Clifford Whitworth and Allerton Learning Space during staffed hours, or queries can be sent to email@example.com.
What's it used for?
Self Service allows you to make changes to your PIN and security question, and view data relating to your student record, including address and contact details, financial status, and module data.
The Self Service Student Portal allows you to make personal mitigating circumstances requests, programme or module changes and requests to withdraw from your course.
How will I first find you about self service?
Information on Self Service will be provided to you as part of your University induction.
Supporting information on Self Service can be found on the Student Hub.
How do I access self service throughout my studies?
You can access Self Service at any time once you’ve started your studies – simply go to the Student Hub web page once you are registered.
How do I get help with self service?
If you are having technical issues with Self Service, please contact the Digital IT Service Desk by logging a query online, by calling 0161 295 2444 during office hours or by emailing Digital-ITServiceDesk@salford.ac.uk.
What's it used for?
A variety of goods and services are available on the eShop, including annual car parking sessions, course materials, field trips and short courses, as well as various conferences and events.
How will I first find out about the eShop?
When you are required to purchase an item from the eShop you will be directed there by a department or school.
The eShop is available to all students and can be accessed online. To make a purchase you must have an eShop account. This can be created the first time you access the shop.
How do I access the eShop throughout my studies?
The eShop will be available throughout your studies. You can simply return to the site and login using the email address and password that you used to create the account.
There is a forgotten password option if you can’t remember your password.
How do I get help with the eShop?
If you have an issue with an item, please contact the relevant department via the contact details available on each individual product.
What is Inspire?
All new UK and EU undergraduate students who are joining the University of Salford into the first year of a degree/foundation year will be eligible to receive £150 online credit to spend on the online Inspire store.
What's it used for?
Inspire allows you to buy learning resources such as books, stationery and electronics, to give you the best possible start to your studies here at Salford.
How will I first find out about Inspire?
Look out for an e-mail from John Smith once you have completed the online registration process. The email will provide you with your login details to access the online shop.
How do I access Inspire throughout my studies?
You can access Inspire throughout your studies.
Please make a note of your Inspire login details and save the email confirming your username and password. There is a forgotten password option if you can’t remember your password.
How do I get help with Inspire?
We have a resident engagement partner on campus to help with any queries. They are based on the second floor of the Clifford Whitworth Library or you can e-mail via firstname.lastname@example.org.
What is timetabling?
Timetabling are a University team who work with the university's schools to schedule your examinations, classes, seminars, and lectures to produce a timetable for your academic induction, studies, examinations and assessments.
What's it used for?
The timetabling team create a schedule for your academic studies. The timetable is created to provide you with information on when and where to attend the events that you have been allocated to.
How will I first access my timetable?
You will be given information about your timetable during your Academic Induction in the week commencing 14 September.
How do I access my timetable throughout my studies?
You can access your timetable throughout your studies by visiting the University’s online timetable system.
How do I get help with my timetable?
If you need support from the timetabling team, please email email@example.com, or call 0161 295 0023 (option 4; option 2).
Who can I contact for help and advice?
If there’s anything else you’d like to know, then just askUS. askUS is our dedicated specialist support service for all students. Whether it’s finances, wellbeing, faith, support with your studies or disability, our askUS staff can give you the right advice, when you need it most, all under one roof. Pop in and see us in University House or at one of our points across campus or askUS: