Nice to meet you

Four students walking through Peel Park campus, University of Salford

We have lots of friendly faces who will answer any questions you might have during your time at Salford. There’s someone to help you with every aspect of being a student and we’ve popped all our details into one page below.

askUS

Two students sat talking on a settee

askUS are here for you as your one-stop shop for student enquiries and support. We’re your go-to if you’re not quite sure where to start and your home for all things outside your studies.

We're online via live chat (use the 'Let's chat' widget on the askUS website), email us at askUS@salford.ac.uk or, if you'd prefer to call, you can get us on +44 (0)161 295 0023

Our hours do change slightly, so you can keep up to date with them on the askUS website.

Wellbeing and Counselling

counselor

We all need to make sure that we’re giving ourselves the time we need and make sure we’re taking care of our mental and emotional wellbeing. The Wellbeing and Counselling team are here for you if you feel you could benefit from their support.

Once you have your student login details, you can complete an online referral form whenever you like, then you will be given the option to book at a time which works best for you. You can also email wellbeing@salford.ac.uk or call the service on +44 (0)161 295 0023 (option 1, option 1) during business hours.

If you are in crisis, please access rapid support on our website or if you'd prefer to seek help outside of the University, Mind are available for urgent contact.

If you'd prefer to speak with someone over the phone, you can call the free telephone counselling service through Student CareFirst with unlimited access 24 hours a day, 7 days a week. You can call them on +44 (0)800 970 1080.

Disability and inclusion

Reading a book

If you wish to discuss any element of support for a disability, learning difficulty or condition (including temporary ones), or you need a Reasonable Adjustment Plan (RAP), our Disability Inclusion Service is here for you. We can discuss any barriers you may be experiencing and the potential support that is available for you.

You can find out more on the askUS website or contact the Disability Inclusion Service on email at disability@salford.ac.uk or by phone on +44 (0)161 295 0023 (option 1, option 2).

Money Advice and Funds Service

money

Our team of experts in the Money Advice and Funds Service are on hand to provide tips, support and information on all things money-related. We work as part of askUS to help you if a student finance problem is confusing or just taking too long to solve. We can give information on scholarships and bursaries too!

We’re also the people you need to speak to if you have a problem with student funding that can’t be resolved by your funding provider, e.g. Student Finance England. Please note: we're not licensed to provide debt advice, but we can point you in the right direction for that.

Send us an email at moneymatters@salford.ac.uk or call us on +44 (0)161 295 0023 (option 1). 

Your school

Modern glass, multiple storey building that forms part of the New Adelphi campus and fashion degree facilities at the University of Salford

Your school can help you with queries about your academic study, including your course induction, information about your course and your modules, and accessing Blackboard. You can give them a call on +44 (0)161 295 5338, email them using the details below, or drop in at the school office to ask your question in person:

We also have Student Progression Administrators (SPAs) who are your first point of contact in schools for questions around progression, and offer advice and guidance for all non-module-based issues and queries. SPAs can also support you and signpost you to services regarding attendance, money worries, homesickness and adjusting to academic life.

Timetabling

students studying

New trimester, new timetable! Our timetabling team works with the schools to schedule approximately 35,000 teaching activities per year! We make course timetables and personal timetables available for all coursework students and can help you with timetabling queries.

You can email us at timetable-enquiries@salford.ac.uk, call us on +44 (0)161 295 0023 (option 4, option 2).

Library

books

Your library is a place where you can study, research, improve your academic skills and be a part of our brilliant Salford community. The library is here to help you succeed in your studies and prepare for your future. Our extensive collection of books and other material is available online and on campus, and our teams can help you develop the academic skills you need to successfully complete your course, and explore your career options.

Careers and Enterprise

Staff member talking to two students

Our Careers and Enterprise team are based in the Library and offer support and guidance in helping you develop your career and job-seeking skills through masterclasses, drop-ins and more. We can help you find a career pathway, develop employability skills, find a job alongside your studies, and provide practical advice about CVs, applications, interviews and more. Our on-campus Careers Hub (at Lady Hale building) also provides advice and support, plus useful guides and information to take away.

To find out more, check out the Careers website, or get in touch with our Careers and Enterprise team on email at careers&enterprise@salford.ac.uk or call +44 (0)161 295 0023 (option 5).

Academic Skills Support

Student searching for books in a library

Our academic skills team is based in the library and offers support and guidance to help you develop the skills you need to be successful in your studies. Our eLearning modules and workshops - covering study, research, digital, and numeracy skills - will help you succeed at university and beyond. 

Students’ Union

students near chapman library

Your Students’ Union is here to make sure you have everything you need outside of your studies, from the Advice Centre, Student Officers, societies and clubs, right through to Atmosphere bar and café, quizzes and podcasts. But, most importantly, making sure that you are represented fairly.

You can stay connected by following us on Instagram, Twitter and Facebook: @salfordsu.

If you want to discuss anything academic, the Advice Centre is here to help as an independent and confidential service. We want you to know that someone is always in your corner. To book an appointment, please email advicecentre@salford.ac.uk.

Digital IT

Person using a laptop

Digital IT can help you with all IT and digital services across the university. They can help you with accessing Wi-Fi, our online app store and other university systems we use regularly like Microsoft 365.

International opportunities

Close up of desktop globe showing Northern Africa, Europe and Asia

There are lots of opportunities for you to study abroad whilst at Salford. Developing international skills is important for any industry and helps you in ways you might not think of straight away.

If you’re keen on making your university experience a more global one, why not start looking at your options to undertake an international opportunity now? 

University Security

CCTV camera

Our security team are proactive about keeping our campuses and surrounding community a safe place for everyone to study, live and work. The Security team are available for advice and assistance 24 hours a day, seven days a week.

We recommend you download the SafeZone app, as it is the best way to contact Security and stay safe on campus.

You can also call them on +44 (0)161 295 4773 at any time or call +44 (0)161 295 3333 for emergencies.

Income and Treasury

Piggy bank

Need more information on paying your fees or setting up a payment plan? The Income and Treasury team can help you with that. You can also email income-treasury@salford.ac.uk or call +44 (0)161 295 0023 (option 2, option 1).

Home Office Compliance

passport

Our go-to team for immigration and visas are our Home Office Compliance team. We keep up to date on the latest government advice and can help with a range of things from helping check and send your documents to the Home Office, immigration advice, and making sure you’re meeting study requirements for your visa.

You can contact us at homeofficecompliance@salford.ac.uk or call the team on +44 (0)161 295 0023 (option 3, option 2).