Nice to meet you

Students talking as walking around campus

We have lots of friendly faces who will answer any questions you might have during your time at Salford. There’s someone to help you with every aspect of being a student and we’ve popped all our details into one page below.


askUS staff with student

askUS are here for you as your one-stop shop for student enquiries and support. We’re your go-to if you’re not quite sure where to start and your home for all things outside your studies.

We're online via live chat (use the 'Let's chat' widget on the askUS website), email us at or, if you'd prefer to call, you can get us on +44 (0)161 295 0023

Our hours do change slightly, so you can keep up to date with them on the askUS website.

Wellbeing and Counselling


We all need to make sure that we’re giving ourselves the time we need and make sure we’re taking care of our mental and emotional wellbeing. Wellbeing and Counselling are here for you if you feel you could benefit from their support.

You can complete an online referral form whenever you like, then you will be given the option to book at a time which works best for you. You can also email or call the service on +44 (0)161 295 0023 (option 1, option 1) during business hours.

If you are in crisis, please access rapid support on our website or if you'd prefer to seek help outside of the University, Mind are available for urgent contact.

If you'd prefer to speak with someone over the phone, you can call the free telephone counselling service through Student CareFirst with unlimited access 24 hours a day, 7 days a week. You can call them on +44 (0)800 970 1080.

Disability and Inclusion

Reading a book

If you wish to discuss any element of support for a disability, learning difficulty or condition (including temporary ones), or you need a Reasonable Adjustment Plan (RAP), our Disability Inclusion Service is here for you. We can discuss any barriers you may be experiencing and the potential support that is available for you.

You can find out more on the askUS website or contact the Disability Inclusion Service on email at or by phone on +44 (0)161 295 0023 (option 1, option 2).

Careers and Enterprise

Person buttoning up a suit jacket

Careers and Enterprise are based in the Library and offer support and guidance in helping you develop your career and job seeking skills through masterclasses, drop-ins and more. We can help you find a career pathway, develop employability skills, find a job alongside your studies, and provide practical advice about CVs, applications, interviews and more. Our on-campus Careers Hub (Lady Hale building) also provides advice and support, Student Employability Guides, and other take-away employability related information.

To find out more, check out the Careers website, get in touch with Careers and Enterprise on email at careers& or you can call on +44 (0)161 295 0023 (option 5).

Money Advice and Funds Service


Our team of experts in the Money Advice and Funds Service are on hand to provide tips, support and information on all things money-related. We work as part of askUS to help you if a student finance problem is confusing or just taking too long to solve. We can give information on scholarships and bursaries too!

We’re also the people you need to speak to if you have a problem with student funding that can’t be resolved by your funding provider, such as Student Finance England. Note: we're not licensed to provide debt advice, but we can point you in the right direction for that.

We can be emailed at or call us on +44 (0)161 295 0023 (option 1). You can find more info on the askUS website.

Your school

new adelphi

Your school can help you with queries about your academic study including academic induction, your course, your modules or accessing Blackboard. You can give them a call on +44 (0)161 295 5338, email them using the details below, or drop in at the school office to ask your question in person:

We also have Student Progression Administrators (SPAs) who are your first point of contact in schools for questions around progression, offering advice and guidance for all non-module-based issues and queries. SPAs can also support you and signpost you to services regarding attendance, money worries, homesickness and adjusting to academic life.


students studying

New trimester, new timetable! Our timetabling team works with schools to schedule approximately 35,000 teaching activities per year. We make course timetables and personal timetables available for all coursework students and can help you with timetabling queries.

You can email us on, call us on +44 (0)161 295 0023 (option 4, option 2) or find out more on the askUS website.

Students’ Union

students near chapman library

Your Students’ Union is here to make sure you have everything you need outside of your studies, from the Advice Centre to Student Officers, societies and clubs right through to Atmosphere Bar and Kitchen, quizzes and podcasts. But, most importantly, making sure that you are represented fairly.

You can stay connected by following us on Instagram, Twitter and Facebook: @salfordSU.

If you want to discuss anything academic, the Advice Centre is here to help as an independent and confidential service. We want you to know that someone is always in your corner. To book an appointment, please email

Head to our website for more information.



The Library has so much on offer, with our support services and resources all moving online we have new ways of accessing things on campus. We’re not just a building for books – we’re a huge team that are experts in academic skills, learning (both in person and online), accessing information, resources and more. Find out more on our Library webpages.

Digital IT


Digital IT can help you with all IT and digital services across the University. They can help you with accessing the wireless network, Wi-Fi, our online app store and other university systems we use regularly like Office365.

You can find more information about IT essentials on our webpage.

International Opportunities


There are lots of opportunities for you to study abroad whilst at Salford. Developing international skills is important for any industry and helps you in ways you might not think of straight away.

If you’re keen on making your university experience a more global experience, why not start looking at your options to undertake an international opportunity now? Head to our International Opportunities webpages for more information.

University Security


Our Security team are proactive about keeping our campuses and surrounding community a safe place for everyone to study, live and work. The Security team are available for advice and assistance 24 hours a day, seven days a week.

We recommend you download the SafeZone app, as it is the best way to contact Security and stay safe on campus.

You can also call them on +44 (0)161 295 4773 at any time or call +44 (0)161 295 3333 for emergencies. Find out more on the Security section of our website.

Income and Treasury

piggy bank

Need to pay your fees or set up a payment plan? Income and Treasury can help you with that. You can find more information about paying fees on the askUS website. You can also email or call +44 (0)161 295 0023 (option 2, option 1).

Home Office Compliance


Our go-to team for immigration and visas are our Home Office Compliance team. We keep up to date on the latest government advice and can help with a range of things from helping check and send your documents to the Home Office, immigration advice and making sure you’re meeting study requirements for your visa.

You can contact us at or call the team on +44 (0)161 295 0023 (option 3, option 2). Find out more information on the askUS website.