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Nice to meet you

Four students walking through Peel Park campus, University of Salford

We have lots of friendly faces who will answer any questions you might have during your time at Salford. There’s someone to help you with every aspect of being a student and we’ve popped all our details into one page below.

askUS

Two students sat talking on a settee

Not sure where to go? Our askUS team is here to help.

Our askUS staff can give you the right advice when you need it most, whether you have a question about finance, wellbeing, faith or visas and immigration or if you need support with your studies, your career or a disability.

Want to find more specific information? You can speak to someone on our askUS help desks across our campuses, or check our askUS topics section and askUS FAQs.

askUS opening hours
Term-time opening hours (Trimester 1 and 2)

Virtual queries (telephone, email and live chat):

  • Monday to Thursday: 08:00-18:00
  • Friday: 08:00-17:00
  • Saturday: 12:00-18:00

Face-to-face queries: Monday to Friday

  • University House: 08:00-17:00
  • MediaCity: 10:00-16:00
Trimester 3 and vacation period opening hours

Virtual queries (telephone, email and live chat):

  • Monday to Thursday: 08:00-18:00
  • Friday: 08:00-17:00

Face-to-face queries: Monday to Friday

  • University House: 08:00-17:00

There are no services at MediaCity during Trimester 3 and Vacation times. However, you can travel on the 50 bus between campuses for free, Monday to Friday, from 05:00-22:30 with your student ID card.

Frequently asked questions

Find links to our most commonly requested help areas.

These include: Letter requests, Exceptional Circumstances and Student Handbook.

View our FAQs
Frequently asked questions

Wellbeing and Counselling

counselor

We all need to make sure that we’re giving ourselves the time we need and make sure we’re taking care of our mental and emotional wellbeing. The Wellbeing and Counselling team are here for you if you feel you could benefit from their support.

If you are in crisis, please access rapid support on our website or if you'd prefer to seek help outside of the University, Mind are available for urgent contact.

If you'd prefer to speak with someone over the phone, you can call the free telephone counselling service through HealthHero with unlimited access 24 hours a day, 7 days a week. You can call them on +44 (0)800 970 1080.

Disability and inclusion

Reading a book

If you wish to discuss any element of support for a disability, learning difficulty or condition (including temporary ones), or you need a Reasonable Adjustment Plan (RAP), our Disability Inclusion Service is here for you. We can discuss any barriers you may be experiencing and the potential support that is available for you.

You can find out more at askUS Disability Inclusion.

Money Advice and Funds Service

money

Our team of experts in the Money Advice and Funds Service are on hand to provide tips, support and information on all things money-related. We work as part of askUS to help you if a student finance problem is confusing or just taking too long to solve. We can give information on scholarships and bursaries too!

We’re also the people you need to speak to if you have a problem with student funding that can’t be resolved by your funding provider, e.g. Student Finance England. Please note: we're not licensed to provide debt advice, but we can point you in the right direction for that.

Your school

Modern glass, multiple storey building that forms part of the New Adelphi campus and fashion degree facilities at the University of Salford

Your school can help you with queries about your academic study, including your course induction, information about your course and your modules, and accessing Blackboard.


Our dedicated Student Progression Advisors (SPAs) are also here to support your academic progression and engagement; while also helping you access the wellbeing support you may need. Whether you're unsure where to turn or need specific guidance, SPAs are there to help you navigate your journey at university. 

Timetabling

students studying

New trimester, new timetable! Our timetabling team works with the schools to schedule approximately 35,000 teaching activities per year! We make course timetables and personal timetables available for all coursework students and can help you with timetabling queries.

Library

books

Your library is a place where you can study, research, improve your academic skills and be a part of our brilliant Salford community. The library is here to help you succeed in your studies and prepare for your future. Our extensive collection of books and other material is available online and on campus, and our teams can help you develop the academic skills you need to successfully complete your course, and explore your career options.

Careers

Staff member talking to two students

Our Careers team are based in the Library and offer support and guidance in helping you develop your career and job-seeking skills through masterclasses, drop-ins and more. We can help you find a career pathway, develop employability skills, find a job alongside your studies, and provide practical advice about CVs, applications, interviews and more. Our on-campus Careers Hub (at Lady Hale building) also provides advice and support, plus useful guides and information to take away.

Academic Skills Support

Student searching for books in a library

Our academic skills team is based in the library and offers support and guidance to help you develop the skills you need to be successful in your studies. Our eLearning modules and workshops - covering study, research, digital, and numeracy skills - will help you succeed at university and beyond. 

Students’ Union (SU)

students near chapman library

Your SU is here to make sure you have everything you need outside of your studies, from the Advice Centre, Student Officers, societies and clubs, right through to Atmosphere bar and café, quizzes and podcasts. But, most importantly, making sure that you are represented fairly.

You can stay connected by following us on Instagram, X, and Facebook: @salfordsu.

If you want to discuss anything academic, the Advice Centre is here to help as an independent and confidential service. We want you to know that someone is always in your corner. To book an appointment, please email advicecentre@salford.ac.uk.

Digital IT

Person using a laptop

Digital IT can help you with all IT and digital services across the university. They can help you with accessing Wi-Fi, our online app store and other university systems we use regularly like Microsoft 365. You'll find more information on the Student Hub, including how to log a support ticket. You will need to have registered to access the Student Hub pages. 

International opportunities

Close up of desktop globe showing Northern Africa, Europe and Asia

There are lots of opportunities for you to study abroad whilst at Salford. Developing international skills is important for any industry and helps you in ways you might not think of straight away.

If you’re keen on making your university experience a more global one, why not start looking at your options to undertake an international opportunity now? 

Campus Safety

CCTV camera

Our security team are proactive about keeping our campuses and surrounding community a safe place for everyone to study, live and work. The Security team are available for advice and assistance 24 hours a day, seven days a week.

We recommend you download the SafeZone app, as it is the best way to contact Security and stay safe on campus.

Income and Treasury

Piggy bank

Need more information on paying your fees or setting up a payment plan? The Income and Treasury team can help you with that.

Home Office Compliance

passport

Our go-to team for immigration and visas are our Home Office Compliance team. We keep up to date on the latest government advice and can help with a range of things from helping check and send your documents to the Home Office, immigration advice, and making sure you’re meeting study requirements for your visa.