Nice to meet you

Blue banner with red background that says, "Nice to meet you"

Before you joined us, your questions were being answered by one team. Now it's time to meet the teams who'll help you with your University of Salford journey.

Just want a quick flowchart of who to contact for what? Check out our Nice to Meet You flowchart for enquiries.


askus staff helps a student

askUS are here for you as your one-stop shop for student enquiries and support. We’re your go-to if you’re not quite sure where to start and your home for all things outside your studies.

We’re online via live chat (use the ‘Chat with askUS’ widget on the right hand side of any of our webpages on the askUS website), email us at or, if you’d prefer to call, you can get us on 0161 295 0023. 

Our hours do change slightly, so you can keep up to date with them on the askUS website.

Wellbeing and Counselling


We all need to make sure that we’re giving ourselves the time we need and make sure we’re taking care of our mental and emotional wellbeing. Wellbeing and Counselling are here for you if you feel you could benefit from their support.

You can complete an online referral form whenever you like, then you will be given the option to book at a time which works best for you. You can also email or call the service on 0161 295 0023 (option 1, option 1) during business hours.

If you are in crisis, please access rapid support on our website or if you’d prefer to seek help outside of the University, Mind are available for urgent contact. 

If you’d prefer to speak with someone over the phone, you can call the free telephone counselling service through Student CareFirst with unlimited access 24 hours a day, 7 days a week. You can call them on 0800 970 1080.

Disability & Learner Support

learner support

If you wish to discuss any element of support for a disability, learning difficulty or condition (including temporary ones), or you need a Reasonable Adjustment Plan (RAP), our Disability Advisers are here for you. Advisers can discuss any barriers you may be experiencing and the potential support that is available for you.

You can find out more on the askUS website or contact the Disability & Learner Support Team on email at or by phone on 0161 295 0023 (option 1, option 2).

Careers & Enterprise


Careers & Enterprise are based in the Library and offer support and guidance in helping you develop your career and job seeking skills through masterclasses, drop-ins and more. We can help you find a career pathway, develop employability skills, find a job alongside your studies, and provide practical advice about CVs, applications, interviews and more.

To find out more, check out the Careers website, get in touch with Careers & Enterprise on email at careers& or you can call on 0161 295 0023 (option 5).

Students’ Union

students near chapman library

Your Students’ Union is here to make sure have everything you need beyond your studies from the Advice Centre to Student Officers, societies and clubs right through to Atmosphere Bar & Kitchen, quizzes to podcasts but, most importantly, making sure that you are represented fairly.

You can stay connected by following us on Instagram, Twitter and Facebook: @salfordSU.

If you want to discuss anything academic, the Advice Centre is here to help as an independent and confidential service. We want you to know that someone is always in your corner. To book an appointment, please email

Head to our website for more information at

Money Advice and Funds Service


Our team of experts in the Money Advice and Funds Service are on hand to provide tips, support and information on all things money. We work as part of askUS to help you if a student finance problem is confusing, growing, complex, or just taking too long to solve. We can give information on scholarships and bursaries too!

We’re also the people you need to speak to if you have a problem with student funding that can’t be resolved by your funding provider, such as Student Finance England. Note: we're not licensed to provide debt advice, but we can point you in the right direction for that.

We can be emailed at or call us on 0161 295 0023 (option 1). You can find more info on the askUS website.



The Library has so much on offer, with our support, services and resources all moving online and new ways of accessing things on campus. We’re not just a building for books – we’re a huge team that are experts in academic skills, learning (both in person and online), accessing information, resources and more. Find out more on our webpages.

International Opportunities


Believe it or not, there are plenty of ways you can ‘stay international’ or be a global citizen without travelling, plus there are lots of opportunities coming up to study abroad. Developing international skills is important for any industry and helps you in ways you might not think of straight away.

If you’re keen on making your university experience a more global experience, start looking at your options to undertake an international opportunity in 2022 or 2023 (depending on global developments, of course). Head to our International Opportunities webpages for more information.

Home Office Compliance


Our go-to team for immigration and visas are our Home Office Compliance team. We’re keeping up to date on the latest government advice and can help with a range of things from helping check and send your documents to the Home Office, immigration advice and making sure you’re meeting study requirements for your visa.

We’re contactable by email on or call the team on 0161 295 0023 (option 3, option 2). Find out more information on the askUS website.

Your school

new adelphi

Your school can help you with queries about your academic study including academic induction, your course, your modules or accessing Blackboard. You can give us a call on 0161 295 5338 or you can email them with the details below:

We also have Student Progression Administrators (SPAs) who are your first point of contact in schools for questions around progression, offering advice and guidance for all non-module-based issues and queries. SPAs can also support you and signpost you to services regarding attendance, money worries, homesickness, adjusting to academic life.


students studying

New trimester, new timetable! Our timetabling team works with schools to schedule approximately 35,000 teaching activities per year. We make course timetables and personal timetables available for all coursework students and can help you with timetabling queries.

You can email us on, call us on 0161 295 0023 (option 4, option 2) or find out more on the askUS website.

Digital IT


Digital IT can help you with all IT and digital services across the University. They can help you with accessing the wireless network, Wi-Fi, our online app store and other University systems we use regularly like Office365.

You can find all our services on the Student Hub. If you’re not yet registered and set up with a university account, you won’t be able to log in to the Student Hub. Find out more on the website.

University Security


Security are proactive about keeping our campuses and surrounding community a safe place for everyone to study, live and work. Security are available for advice and assistance 24 hours a day, seven days a week.

We recommend you download the SafeZone app, as it is the best way to contact Security and stay safe on campus.

You can call them on 0161 295 4773 at any time or call 0161 295 3333 for emergencies. Find out more on the website.

Income and Treasury

piggy bank

Need to pay your fees or set up a payment plan? Income and Treasury can help you with that. You can find more information about paying fees on the askUS website. You can also email or call 0161 295 0023 (option 2, option 1).