Student Support Teams
Our student support teams are here to support you and provide advice, guidance and referrals to make sure you’re having the best experience possible.
We have specialist teams who can help with a wide variety of topics including money advice, health and wellbeing, academic support, disability and inclusion, and various specialist support services.
Specialist Support Teams
Our specialist support teams cover a wide range of areas that may need a little additional support. You can access additional information about our specialist support teams on our specific topic pages.
Money Advice and Funds Service
Our Money Advice and Funds Service can help if you are struggling to manage your money. They can offer advice and support if you are in financial hardship and provide guidance on your student finances.
- Call: +44 (0) 161 295 5000
- Email: askus@salford.ac.uk
Career Advice and Support
Our Careers and Enterprise team are there to help you make the most of your skills and experience, and help prepare you for the next stage of your career.
- Email: careers@salford.ac.uk
Disability Inclusion Service
All University of Salford students benefit from inclusive and accessible teaching. Our Disability Inclusion Service works with you to identify adjustments you need to ensure that you have fair and equal access to your education. The team work with prospective and current students, working with you to identify teaching, learning and assessment adjustments, such as exam arrangements and in-class support.
- Call: +44 (0)161 295 5000
- Email: disability@salford.ac.uk
Student Progression Advisors (SPAs)
If you need more academic support, reach out to the Student Progression Advisors (SPAs) in your school - they can help you find information relating to your studies, submit Personal Mitigating Circumstances and access support services.
Basically, they're your go-to person if you experience any issues that may affect your academic progression
Wellbeing and Counselling
Wellbeing and Counselling are here to help you succeed in your studies and in your life by giving tips for taking care of yourself, teaching you ways of managing your wellbeing and providing information on how to look out for your peers too.
If you are a student, you can access free and confidential counselling through the HealthHero phone line - available 24 hours a day, seven days a week.
- Free 24/7 confidential counselling: +44 (0)800 970 1080.
Wellbeing Advisors offer phone triage and face-to-face sessions throughout the week, as well as follow-up sessions where appropriate.
- Call: +44 (0)161 295 5000
- Fill in the online self-referral form (A Wellbeing Advisor will contact you by phone to discuss your support needs and appointment options.)
Our askUS Team
Not sure where to go? Our askUS team is here to help.
Our askUS staff can give you the right advice when you need it most, whether you have a question about finance, wellbeing, faith or visas and immigration or if you need support with your studies, your career or a disability.
- Call: +44 (0)161 295 5000
- Email: askus@salford.ac.uk
Want to find more specific information? You can speak to someone on our askUS help desks across our campuses, or check our askUS topics section and askUS FAQs.
askUS opening hours
Term-time opening hours (Trimester 1 and 2)
Virtual queries (telephone, email and live chat):
- Monday to Thursday: 08:00-18:00
- Friday: 08:00-17:00
- Saturday: 12:00-18:00
Face-to-face queries: Monday to Friday
- University House: 08:00-17:00
- MediaCity: 10:00-16:00
Trimester 3 and vacation period opening hours
Virtual queries (telephone, email and live chat):
- Monday to Thursday: 08:00-18:00
- Friday: 08:00-17:00
Face-to-face queries: Monday to Friday
- University House: 08:00-17:00
There are no services at MediaCity during Trimester 3 and Vacation times. However, you can travel on the 50 bus between campuses for free, Monday to Friday, from 05:00-22:30 with your student ID card.
Frequently asked questions
Find links to our most commonly requested help areas.
These include: Letter requests, Exceptional Circumstances and Student Handbook.
