Using Salford systems

Set up multi-factor authentication

When you sign in to your University account for the first time, you will be asked to register some additional information to ensure your account is kept safe. It is important to set up multi-factor authentication for your account at the earliest opportunity.

• Multi-Factor Authentication (MFA) requires a second form of authentication when logging in to Microsoft 365 and its tools, the Student Hub and the Student Portal. It is required when you're accessing your University account from a new device, a new web browser, a new location, or when you’ve not authenticated for 13 days.
• Forgot your password? Self-Service Password Reset allows you to reset your password at any time, once you have completed setting up MFA.

Key IT services

Many IT services can be accessed via links within the Student Hub.

Microsoft 365 - Your University Microsoft 365 account provides you with online apps such as OneDrive, Word, Excel and PowerPoint. Sign in via microsoft365.com or via the Student Hub using your University email address and password.

Multi-Factor Authentication (MFA) - You must set up your account with this second form of authentication to access Microsoft 365 and its tools, the Student Hub, the Student Portal and to be able to reset your password yourself.

Reset your password - After setting up MFA, complete the Self Service Password Reset (SSPR) registration to ensure you remain connected to your student accounts. You will be able to change your password and unlock your account via your Microsoft 365 account at any time, without the need for support.

University Wi-Fi - How to access the internet via Wi-Fi on campus: connecting with iPhone/iPad  and Android.

AppsAnywhere - Use AppsAnywhere to stream or download apps for your studies wherever you are, on and off-campus. Sign in with your University email address and search for the app you need. You can also find the AppsAnywhere icon on university PCs via their programs list or desktop icon.

Student Email - We send our emails to your University email account so check your Microsoft Outlook account regularly.

Blackboard Learn - The University's virtual learning environment (VLE). You'll find resources for your course and modules, including lecture notes, your Reading Lists and assessment details. You can also join your online teaching sessions.

Microsoft Teams for online meetings - Your online learning, such as online lectures and seminars and one-to-one meetings with tutors, takes place in Microsoft Teams. It is a communication and collaboration tool that offers messaging and chat, storing and sharing files, audio calls and online meetings.

Check In to my academic session - At your teaching sessions, you will be given a unique code to input into the Study Goal app to confirm your attendance. It's one way the University monitors student engagement to target support to those students who are not engaging and who may need support, so you must not share the code with others. You can also find ‘Check In…’ via the Student Hub and the Library app. 

Microsoft Copilot - Copilot is Microsoft’s conversational Generative AI (GenAI) assistant, and it is the University’s recommended Gen AI tool. Sign in to it with your University email address for its enhanced data protection. You can use Copilot in other browsers via https://copilot.cloud.microsoft.

LinkedIn Learning - High-quality free online training for a wide range of courses. Its 'Technology' category offers training for familiar tools such as Word and Excel and extends to more specialist software such as SPSS, AutoCAD and InDesign. Start using LinkedIn Learning today to widen your range of skills and give your CV a boost.

Laptop loans - Find out how you can borrow laptops from the Library for 24 hours and longer.

Getting help

If you can log in to your account

We have lots of self-service information on the Service Portal if you are able to log in. Please use the Service Portal wherever possible - it's the quickest and easiest way to receive help. Use it to:

• Answer your questions
• Find guides for using different systems
• Log tickets with our Digital IT team

If you can't log in to your account

Where you don't have a University account or you've not been able to reset your account using the above information, you can contact Digital IT for IT help by phone and email. Make sure to have the following information on hand (or include it in your email): your full name, your student ID number and your mobile phone number. Not sure what your student ID number is? You can find it in the registration emails you have received.

• Contact DIT by phone: +44 (0)161 295 2444 (Monday to Friday, 08:00-17:00)
• Contact DIT by email: Digital-ITServicedesk@salford.ac.uk

Face to face help from DIT

Face to face help from the team is available at the Tech Bar on the ground floor in Clifford Whitworth Library. It is currently staffed Monday to Friday, 09:00-17:00 as we start a new academic year. From 29 September 2025, it will be staffed 10:00-14:00.

You should arrive at least 30 minutes before the Tech Bar closes so you can be seen, and your issues can be discussed.