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School of Health and Society

Helen Baxter

Part-time lecturer


Helen Baxter is a part time lecturer at the University of Salford and is the Director of Tessellates Innovation Limited which specialises in innovation and service design in health and social care. 

Helen is one of the foremost experts in the application of innovation and design approaches within a healthcare context and has a wealth of experience in both developing and applying improvement tools, techniques and methodologies.

Helen provides support for organisations and teams to improve services through innovation and design, including using the experience based design approach, as well as working to develop and explore the application of novel processes, tools and techniques for the NHS. She is a tutor on the NHS Leadership Academy Elizabeth Garrett Anderson programme  and is part of the team leading the delivery of Values Based StandardTM work for Macmillan..

Helen’s early career as a physiotherapist provided a broad experience of delivering services in health care,  social care, voluntary sector and industry, continually working to improve services delivered, leading to management of community services, including membership of the Professional Executive Committee. At the NHS Institute for Innovation and Improvement Helen worked as part of the High Volume Care pathways team, Innovation Practice and Design team.

Helen completed an MSc in Continuing Professional Development (Health) at the University of Greenwich.

Her focus is on supporting organisations and teams to deliver better services through Innovation and Design, undertaking service reviews to identify opportunities for improvement and coaching teams and individuals.  She holds a Certificate in Executive Coaching and Mentoring and has a track record of providing expertise in leadership and changing culture for large and small groups.


Helen is Module Leader for the Post Graduate Professional and Business Management module as well as having teaching and assessment responsibilities on that module as well as the multi disciplinary Into Employment Under Graduate module.

Research Interests

Helen’s particular areas of interest are design thinking in health and care; and engagement and leadership for change.

Qualifications and Memberships

Physiotherapy Diploma

Member Chartered Society of Physiotherapy

MSc Continuing Professional Development (Health)

Certificate Executive Coaching and Mentoring


Baxter, H. (2010) Experience is the greatest teacher. Health Service Journal. August 2010.

Baxter, H. (2009) The Future Of Innovation In Health Services - Working With Patients And Staff in The future of Innovation Von Stamm, B. and Trifilova, eds.

Schaeper, J. Maher, L. Baxter, H. (2009) Designing from within- embedding service design into the UK health system. Touchpoint- The Journal of Service Design. Vol. 1, No 2.

Maher, L. And Baxter, H. (2009) British Journal of Healthcare Management - Working in Partnership with service Users.

Mugglestone, M., Maher, L., Manson, N., Baxter, H. (2008)Clinical Governance – An International Journal Accelerating the improvement process.

George, J., Sturgess, I., Purewal, S., Baxter, H (2007) Quality in Ageing – Policy, practice and research. Improving Quality and value in healthcare for frail older people.