askUS Enquiries

askUS is your one-stop-shop for all student enquiries. We are your dedicated specialist support service, your go-to people for when you're not sure where to start and your first port of call when you need to talk to someone. We're here to help you be successful at university and maximise your potential.

Our askUS staff can give you the right advice when you need it most, whether you have a question about finance, wellbeing, faith or visas and immigration or if you need support with your studies, your career or a disability.

Opening Hours

Online and over the phone

You can phone us, email us or use our live chat during the following hours.

  • Monday to Thursday, 9am-7pm
  • Friday, 9am-4pm
  • Saturday, 10am-4pm
  • Sunday: closed

Interacting with these services is the quickest and safest way to get in contact with us.

 

Face-to-face

We offer face-to-face services in University House from 10am to 4pm on weekdays. Please ensure you comply with all safety measures that have been put in place - including wearing a face covering, using the hand sanitisation points and maintaining social distancing.

askUS

Our Services

askUS can provide you with help for most of the questions you have outside your course. Our enquiries team are your first point of contact and can refer you on to our other teams for more specific information. You can also find answers to a lot of your questions within our FAQ database.