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Our 24-hour Student CareFirst telephone helpline provides emotional support by trained counsellors.

If it would help to talk to someone call 0333 212 5968

What is Counselling?

Counselling is a talking therapy that takes place in a safe, trusting non-judgemental environment. Everything that occurs within a counselling session, except in the most exceptional of circumstances, is kept confidential and information is not shared unless you give us permission or it is in your best interests that we do so. The primary aim of the counsellor is to help the client to help themselves on their personal journey to understanding their issues.  Counselling is not advice giving, it does not offer guidance or advice. Our counsellors are guided by and adhere to the British Association for Counsellors and Psychotherapists (BACP) Ethical Framework for Counselling Professions.

If you are looking for some advice over a particular issue that is personally affecting you then we recommend that you see a Wellbeing Advisor instead.

How do I facilitate Counselling?

If you are sure you would like to access counselling please fill in in our online self-referral form, one of our Wellbeing Advisors will contact you by telephone to explore if counselling is suitable for you and will place you on our waiting list for a counselling assessment.    

If you are unable to complete the form please telephone 0161 295 0023  or email

Making the decision to participate in counselling is a brave and proactive choice. It does however require a firm commitment to arrive on time, engage and attend the sessions. Counselling is a valuable resource open to the whole of the student population, therefore demand for the service is very high. In light of this, we ask you to respect our efforts to provide this service to all students at Salford.  

Each counselling session will last for 50 minutes and will take place on a day and time agreed with your counsellor.   

Everything that occurs within a counselling session is confidential, except in the most exceptional of circumstances. 

If you are unable to attend your session, please let us know immediately. You can do this by contacting the Wellbeing Service by calling 0161 295 0023 (leave a voicemail if you cannot get through informing us of your cancellation and reason why) or by emailing

Failure to give notice of non-attendance and/or frequent cancellations will lead to withdrawal of counselling sessions.  If you require further counselling you will have to reapply to the Wellbeing Service and will be placed back onto the waiting list.