Student support services
We want you to enjoy your time studying here, but we understand that there may be times you need a little extra support to help you. Whether you need advice about accommodation, settling in to student life, or just want a chat with our friendly Wellbeing team, we are here to help.
askUS is at the core of our student support service, offering information and advice on matters such as finance, wellbeing and counselling, accommodation and more. Once you’re a student here at Salford, if you have any worries, concerns, or need advice on a particular topic, askUS should be your first stop. You’ll find them in University House, which is also home to Salford Students’ Union.
askUS can support you with...
Immigration and visas: International students can find information and advice on applying for your visa, collecting your visa and what to do once you arrive here. There’s also a handy section on resources and guides to help you further.
Accommodation: Once you’re a student at Salford, askUS can support you with help and advice on all aspects of housing throughout your time studying with us, from moving out of or into accommodation, room move requests and future accommodation options.
Disability and learner support: If you have a disability or require support whilst you study with us, askUS can help put this into place for you. Their aim is to recognise factors which may put a student at a disadvantage to their peers.
Faith services: The University Chaplaincy is open to people of all faiths and none, and is based in the Faith Centre (University Road). The Chaplaincy offers confidential advice, spiritual help at times of need, friendship and support.
Finance: If you need advice or information about tuition fees, living costs or student loans and grants, askUS provide detailed information to help you understand what you’ll be entitled to pay, as well as what loans are available to support you.
Wellbeing and counselling: askUS offer Wellbeing and Counselling services to all students at the University, who may need to speak to one of our friendly advisors to discuss personal issues, University related issues, or seek talking therapy.
In addition to the above services, askUS can provide students with a whole range of support and advice, from family and care leavers support, to course support and enterprise funding.
While you're applying to study with us
Will I require additional support at university?
Support can mean different things to different people – and may be broader than you think.
If you experience a physical or sensory disability, medical condition, mental health condition (diagnosed or undiagnosed), or specific learning difficulty such as Dyslexia or Dyspraxia, or if you experience any disability or condition which has a significant impact upon your day to day life and/or ability to study, you may want to tell us about this so that we can discuss the support available to you.
What additional support is available?
You can access support through both Disability and Learner Support and/or Wellbeing and Counselling. Our Disability Advisers can meet with you to discuss the expectations of your programme and the range of support that may be available. You may also be eligible for support funded through Disabled Student Allowance (DSA), which we can discuss with you.
Our Wellbeing Advisers can meet with you and assess any emotional or mental health support you may need, including transferring any current support you are receiving to local services or accessing counselling.
How do I access additional support?
The first step is arranging an appointment. You do not need to wait until September for this - appointments are available throughout the summer. If you’re not able to attend a face-to-face appointment, we may be able to organise a telephone appointment. You can contact us on 0161 295 0023 or by email at firstname.lastname@example.org or email@example.com. You can find information about both of these services on the askUS website.
When should I start this process?
We’d advise that you start the process as soon as possible. Previous students tell us that getting support in place early has really helped them to enjoy and succeed in their studies.
We are here to guide you through each step; our waiting times at the beginning of the academic year can be fairly long, so please don’t delay in contacting us - there is so much we can do now to support you before your arrival.
Who will my personal information be shared with?
When we meet with you, we will discuss with you who it may be beneficial to share your information with and for what purpose. Please be assured that information is only shared with your consent, unless there is a risk to yourselves or others, in accordance with the Data Protection Act.
Further information and support
If you need any information and guidance about these services while you are applying to university, please contact the Recruitment Support team on 0161 295 4545 and choose option one.
Once you're studying on campus, you can pop in to University House to visit askUS in person, or contact the team directly:
- Online at www.askus.salford.ac.uk
- Over the phone on 0161 295 0023
- By e-mailing askUS@salford.ac.uk
Our students have also put together a series of videos talking about some of the challenges they faced when coming to Salford, which you may find useful before you arrive on campus to begin your studies with us.