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School of Health and Society

University of Salford Counselling and Psychotherapy Centre

About our service

The Counselling and Psychotherapy Centre offers counselling for a range of issues. We provide general counselling for a range of problems including depression, anxiety, trauma, relationship problems, stress, bereavement and loss. We also provide a number of specialist services.

You will have an initial telephone conversation with a member of clinic staff to establish whether our service can offer you the help that you need. If our service seems to be suitable for you, then you will be invited to attend an initial assessment session with an experienced and qualified counsellor at the earliest available appointment. This session will be used to find out a little more about your situation and what has brought you to counselling and what you want to get out of counselling. The session will also explore the ways that counselling might benefit you, and to consider whether counselling is suitable for you at this time.

If your problems are suitable for our service, you will be allocated to an appropriate counsellor. Clients will be offered a maximum of 20 sessions (usually once a week), each lasting up to 50 minutes. Although you are able to have up to 20 sessions, you might not need as many sessions in order to achieve what you want to get out of counselling. Your counsellor will plan regular reviews with you throughout your work together and will plan the ending of the counselling with you.

The University of Salford Counselling and Psychotherapy Centre is a training and research centre. Most of our counsellors are counselling students who have passed all relevant skills assessments and who will be closely supervised on their work with you by a counselling tutor who is an experienced practitioner.

Is there a charge for the service?

Although we do not charge a fee for this service, we do invite people using the service to make a small donation to contribute towards covering the costs of running the service. Our service is open to people living or working in the Salford and Greater Manchester area.

How do I access the service?

Clients can self-refer to our service by completing the self-referral form. Referrals can also be made by GPs and other health and social care professionals. Once you have been referred to our service a member of the centre team will contact you to ask you a few questions to check that our service is suitable for you and to arrange a suitable time for you to come to our centre for an assessment session. The assessment session will be with an experienced counsellor. In this session you will have an opportunity to find out more about the service.

The centre is a training and research centre. Most of our counsellors are counselling students who have passed all relevant skills assessments and who will be closely supervised by an experienced counselling tutor on their work with you.

What safeguards are in place?

In line with professional practice and ethical guidelines, all our counsellors are in regular supervision with experienced and trained clinical supervisors. The University is an organisational member of the British Association for Counselling and Psychotherapy (BACP) and the work of the counselling centre adheres to the BACP ethical framework. All practitioners at the centre are covered by the University’s professional indemnity insurance.

What information is kept about me?

All counsellors at the centre keep brief notes about each session. We routinely collect information on the counselling and psychotherapy we provide to enable us to continually evaluate and develop our service. At each session you will be asked to complete a number of questionnaires. These questionnaires will help us to keep track on your progress and improvement during counselling. An anonymised version of this questionnaire data will be held in a research database which will allow us to monitor outcomes of clients attending the service, to evaluate the effectiveness of our service and to research a number of different patterns and trends over time. We do not keep any information in the research database which would identify any individual client. This ongoing research into the effectiveness of the service supports the quality assurance of the service and the development of the counselling offered at the centre.

In addition, there are a number of other research projects that clients can agree to participate in if they wish to do so. You may be invited to participate in additional research by members of the centre team. Any additional projects you might be invited to participate in will be fully explained to you. Participation in these additional projects is optional however the collection of routine outcome monitoring data is a requirement of all clients of the centre and is in keeping with standard practice in healthcare. All research conducted at the centre will be led or supervised by researchers and academic staff of the University and are subject to ethical approval from the University of Salford Research Ethics Committee.

Where is the centre?

The Counselling and Psychotherapy Centre is located on the third floor of the Mary Seacole Building in the University of Salford Frederick Road campus. The centre is fully accessible. Car parking is available at the University (fees apply). The University is conveniently located for Salford Crescent train station and is well served by bus services.

How do I contact the centre?

You can either email the centre on: or you can complete the online self-referral form.

We are unable to provide a crisis service. If you feel at risk of harming yourself or suicidal, help is available from:

  • Your GP        
  • Urgent Care (out of hours GP call 111)        
  • A&E
  • The Samaritans 08457 90 90 90 email
  • Lifeline 0808 808 2121 (Open 7pm - 11pm, 365 days a year)

Online self-referral

The clinic also offers an online self-referral form which is accessible 24/7, as an alternative to referring over the phone or contacting by email. After completing the self-referral form, clients will be given a date for their free-of-charge assessment session. It is at this session that the counsellor will decide whether or not a client is suitable for counselling.