Turner & Townsend - apprentice employer case study
We spoke with Diana Joules, Early Careers Development Advisor at Turner & Townsend, to explore how apprenticeships are enabling the company to build a diverse and future-ready talent pipeline. Diana also shares why the University of Salford has become a valued and trusted partner on their journey.
We asked Diana...
How have apprenticeships supported workforce development, skills growth, or staff retention within your organisation?
Apprenticeships have enabled us to build a strong pipeline of future talent while helping individuals gain valuable professional qualifications. They help us build capability across our business by combining academic learning with hands-on experience, which strengthens both technical and behavioural skills.
We also see strong retention rates, as apprentices tend to feel more engaged, supported, and committed to the organisation through structured development routes.
What motivated your organisation to offer apprenticeships, and why did you choose the University of Salford as your training provider?
We are committed to creating accessible, high-quality pathways into the built environment sector. Apprenticeships open the door to diverse talent while ensuring learning aligns with industry expectations.
We selected the University of Salford because of its strong reputation in delivering professional, industry-focused apprenticeship programmes and its collaborative approach to working with employers. Their support structure and clear communication have been key factors in our successful partnership.
What are the key benefits apprenticeships bring to your organisation?
Apprenticeships allow us to shape talent from the start, ensuring individuals gain the technical knowledge, practical experience, and professional behaviours needed to succeed in our industry.
They also support our long-term workforce planning, help address skills shortages, and contribute to a more inclusive workforce. Apprentice perspectives often bring fresh thinking, innovation, and energy into project teams.
Based on your experience, would you recommend apprenticeships and the University of Salford to other organisations?
Yes, absolutely. Our experience with the University of Salford has been very positive, and their apprenticeship programmes are well-structured, supportive, and aligned with industry needs. Apprenticeships are an excellent way for organisations to develop talent sustainably and meaningfully.
What advice would you give to organisations considering apprenticeships for the first time?
Plan early and work closely with both the training provider and line managers to ensure apprentices have the right support in place. Establish a clear development structure and make sure apprentices are fully integrated into their teams from day one.
Most importantly, view apprenticeships as a long-term investment; the benefits in talent development, retention, and skills growth are substantial.
