Our donor promise
Without our generous and dedicated family of donors and supporters, we wouldn't be where we are today. You choose to put your faith and generosity in us, and to gain your confidence and ensure your trust we promise the following;
We direct every penny of every gift you provide to the area of support you choose; none of your gift is spent on fundraising or administration. If you don’t specify an area, we will align funds for purposes that best advance our priorities. And if in the future our priorities change, alternative uses for your restricted donations will be discussed with you where possible.
YOUR CONTACT DETAILS
We will only ever contact you in a way that you are happy with. Whether by mail, email or telephone we’d like to keep you informed and involved with events, networking, news, volunteering and fundraising activities. If at any point your preferences change, we’ll amend your contact details to what you wish. To do this, you can call +44 (0)161 295 2446 or email firstname.lastname@example.org.
We will always be grateful for your support and will thank and acknowledge you promptly. We will inform you of the impact of your donation and our evolving needs, priorities and initiatives and how you make a difference in the lives of Salford students, staff and the world. For information see the University’s annual supporter magazine Impact.
We will adhere to fundraising best practices as outlined in our Gift Acceptance and Ethical Fundraising Policy. And you will always have access to the University’s most recent published financial accounts.
We are proud of the impact of our donors and may wish to recognise your generosity in a variety of ways, either via our website, in our printed Impact magazine or through our other communication platforms. We will always endeavour to discuss this with you first and if you want your gift to remain anonymous, please inform us and every effort will be made to respect your wishes.
FEEDBACK AND COMPLAINTS
We welcome feedback and take complaints very seriously. We treat them as an opportunity to learn and develop. When you contact us with a complaint, we will listen to what you say, keep you informed of our progress, provide you with a prompt response and tell you who to contact if you want to escalate your complaint further. For further information see our Fundraising Complaints Procedure.
We will respond promptly to any inquiry or question.