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Digital IT

Office 365

The service is available to all registered University of Salford students. It is accessed via the Microsoft Service Portal using Internet  Browser (Microsoft Internet Explorer recommended). The link to the service portal is:

Office365 is a Microsoft® service, providing each registered University of Salford student with access to a University email account, collaboration and  organizing tools, file storage, web tools and Microsoft Office applications - online  and device-installable versions.

The service is available in its entirety to registered and interrupting University of Salford students. In addition, alumni who most recently graduated from the University of Salford in 2011 or later are able to retain access to their University email accounts and certain other basic collaboration features when they leave, but they lose access to all the other components of the service at that point.

Under normal circumstances, the service is available 24/7.

Current Registered Students

All current University of Salford registered students have access  to the following cloud-based Office365 core applications via internet/browser:

  • Outlook Web App - email, Calendar/Meetings, Contacts, Task Manager (50GB total space available for storage of emails, appointments, tasks, etc., including mail  inbox).
    Comparison with other Microsoft Outlook products
  • Office  Online - online versions of Word, Excel, PowerPoint and OneNote. These offer reduced functionality when compared with the full, installable versions of the  Microsoft Office applications.
    Comparison with full-featured Office Products
  • OneDrive - 1  terabyte of personal file storage.                                            
  • Newsfeed - allows  the user to follow/converse with other Salford students.                                            
  • Office365  Video - a portal where Users can post and view video content.                                            
  • Office  Delve - helps the User to discover shared Office365 documents that are likely  to be of interest to them personally, based on the way they work.                                            

In addition:

  • Current students are licensed to download, install and use the full  Microsoft Office Application Suite - Microsoft  Office ProPlus - on their personal Windows PCs/laptops, and various subsets  of the Application Suite on MACs and mobile devices*.                                            
*At the time of publishing, this comprises: Word, Excel, PowerPoint, Outlook client, OneNote, Publisher and Access. The suite (or a subset thereof - depending on device) can be installed on up to 5 Windows PCs/laptops or MACs, plus 5 tablets (Windows, iPad or Android) plus 5 phones (various types supported).    

Important note: When a student graduates, their Office365 functionality - except for Outlook Web App - is withdrawn. If a student leaves the University without graduating (and they have not otherwise graduated from University of Salford at any time since 2011), all their Office365 functionality  is withdrawn. Once Office365 functionality is withdrawn, any underlying stored data files, emails, calendar events, etc. are lost and cannot be recovered.


From 2011, all alumni graduating from the University of Salford  retain their Outlook Web App functionality  and underlying associated data (email folders, etc.).

  • The service is accessed via the Microsoft Service Portal using Internet  Browser (Microsoft Internet Explorer recommended). The link to the service  portal is:
  • All users are required to login to the service  portal using their Office365 email  address and a password - initially  supplied to each student when they join the University.
  • The installable versions of Office  apps are downloaded via the Office365 service portal. Consult this page for installation instructions for PC or Mac, or this one for mobile devices.
  • Any device on which the installed versions of Office apps are used must be  connected to the internet at least once every  30 days in order to verify the user’s licence; at other times, no internet  connection is needed.

Assistance with Office365 features

Answers to the majority of Users’ questions relating to Office365  features can be obtained via the help facilities available when using the service  itself. These are reached by selecting File Help within Word,  Excel, PowerPoint or OneNote or, in other places by clicking on the ‘?’ button  on the top-right-hand side the Office365 page.

Forgotten Password/Password Reset

To access the Office365 service, Users need to login using their student email address and Office365 password. A password reset  site is available for Users who forget their password or who otherwise wish to change it (select the ‘Change Your Office365 Password’ option).

Important Note: when a Student arrives at the University, their Office365 password is set to be the same as their general network access password, but if the Student then changes (resets) their Office365 password, this action will not automatically change their general network password. Similarly, changing the network password will not automatically change the same User’s Office365 password.  

Frequently Asked Questions

Answers to common questions are provided on the Office365 FAQ Page.

Service Problems

The quickest way to resolve Office365 queries is usually via the  self-help facilities listed above; however, Users experiencing service faults,  or problems they can’t resolve using self-help, may contact IT Services via one  of the following routes:

  • Phone: 0161 295 2444 (External); Extension 52444  (Internal).
  • The  MyITDesk  portal
  • The IT Drop-in desk (operates 12 noon – 2pm  Mon-Fri except public holidays), located in the Clifford Whitworth Library.

Whilst the University of Salford will make every reasonable effort  to maintain the accuracy of this Service Description, this cannot be absolutely  guaranteed as the service is developed and maintained by an external provider, and is subject to change at short notice.