Timescales and Postage Information for Documents Ordered via the Online Shop
We are committed to the following timescales for orders placed via the online shop.
| Service | Timescale | Fee involved | Additional Information |
| Academic Confirmation Letter | 10 working days | £10 per request | Additional charges may apply for postage |
| Diploma Supplements | 10 working days | Free of charge | Additional charges may apply for postage |
| Replacement Certificate | 10 working days | £30 per request | Additional charges may apply for postage |
| Replacement Transcript (2006 or earlier) | 20 working days | £30 per request | Additional charges may apply for postage |
| Replacement Transcript (2007 onwards) | 10 working days | £15 per request | Additional charges may apply for postage |
| Option | Description | Timescale | Cost |
| Collection | Collection from University House | 1 working day | Free |
| UK 1st Class | 1st Class delivery to a UK address | 1-2 working days | Free |
| UK Recorded | Tracked and signed for delivery to a UK address | 1-2 working days | £5 |
| International Air Mail | Standard delivery to an international address | 15-20 working days | Free |
| International Recorded | Recorded delivery to an international address | 10 working days* | £10 |
| International DHL | DHL Express delivery to an international address | 5 working days | £20 |
Mail International Recorded services aim to deliver to Western Europe within 2-5 working days, Eastern Europe within 3-5 working days and worldwide within 5-7 working days.