Certificates and Transcripts

Below you will find details and information on how to obtain your certificate and transcript if you have recently graduated or you require additional/replacement documents as a former student. 

There are two types of certificates and transcripts: original and replacement. If you are about to graduate or have graduated in the last 12 months, please look at ‘Original’ for more information about when and how you will receive your certificate. If you did not receive your original certificate or transcript, or if they have been lost, damaged or stolen, you can order a replacement below.

Please note that the University of Salford changed its crest in November 2017, therefore if you have recently been awarded or ordered a replacement document this will be issued on the new paper.

Receiving your certificate/transcript after being awarded your qualification 

You will receive your documents directly to your address if you have a permanent registered address in the UK.

For overseas addresses, you will receive an email when your certificate is ready. The email will ask you to complete a form requesting how you would like to receive your certificate: via collection by you, collection by a named friend, or via DHL express delivery.

If you do not request collection or the DHL service, your certificate will be posted by international standard airmail to your permanent registered address within eight weeks of your award. This is NOT a tracked service, therefore the University will not be able to assist with any queries relating to your certificate’s whereabouts.

Once a document is with a postal service, the University cannot accept responsibility if this is lost.

Certificates

Original certificates

If you have recently been awarded and received your results letter from your school confirming your award, the Student Records team are in the process of arranging the production of your certificate and transcript. Please be aware that following the issue of your results letter, the process of producing your certificate can take up to eight weeks. This may be longer during peak periods for the Student Records team such as Graduation and Registration.

We will post the document to your permanent address (Royal Mail First Class in the UK, Air Mail for International addresses), so please make sure this is up to date. If you are moving, or if you are unsure which address we hold on file for you, this can be updated via the Self-Service System.

Update your details 

If you have been awarded and eight weeks have passed but you are yet to receive your certificate and transcript, please contact the Student Records team for further assistance. Please remember to include your Student ID within the e-mail so the team can assist you at promptly as possible.

If you are required to provide proof that you have been successful in obtaining a degree from the University for an external organisation (e.g. Embassy or your employer) and are yet to receive your certificate and transcript, please use your results letter issued by the school in the first instance. If this is not sufficient then please contact the Student Records team stating the reason that you require this, attaching relevant supporting evidence to the email where appropriate. Please remember to include your Student ID within the e-mail so the team can assist you at promptly as possible.

Please note that if you have any outstanding debts the University will withhold your certificate and transcript until your debt is settled in full. For further information, please contact the Income & Treasury Team on +44 (0)161 295 0023 (option 2, option 1) or by email at income-treasury@salford.ac.uk.

Replacement certificates

If you fail to notify us within 12 calendar months of your award date that you have not received your degree certificate and transcript, please be aware that you may be charged for a replacement.

Replacement certificates and transcripts can be purchased through the online shop. There will be a charge of £30 for this service, though please note that delivery charges may apply depending on your preferred delivery method. On receipt of your payment we aim to produce your documents within 10 working days plus delivery times.

Order a replacement certificate 

Transcripts

Original transcripts

We provide you with one free copy of your original transcript. If you require additional copies, you can order these through the Online Shop. If you graduated in or after 2006, there will be a charge of £15.00 per additional copy for this service, and you can order up to five copies per transaction.

Please note that delivery charges may apply depending on your preferred delivery method. On receipt of your payment we aim to produce your documents within 10 working days plus delivery times.

Please note that if you have any outstanding debts we may withhold your transcript until your debt is settled in full. For further information, please contact the Income & Treasury Team on +44 (0)161 295 0023 (option 2, option 1) or by email income-treasury@salford.ac.uk.

Replacement transcripts

If you require additional copies of your original transcript, or if your documents have been lost or damaged, we can provide you with a replacement. If you fail to notify the University that you have not received a copy of your original transcript within 12 calendar months of your award date, please be aware that you may be charged for a replacement.

2007 onwards

If you graduated in or after 2007 there is a charge of £15 per copy for this service. You can order up to five copies of your transcript per transaction. Please note that delivery charges may apply depending on your preferred delivery method. On receipt of your payment we aim to produce your documents within 10 working days plus delivery times.

If you have any further queries please contact askUS team by email at askUS@salford.ac.uk.  

2006 or earlier

If you graduated in or before 2006, please be aware that it was not standard University policy to issue a transcript at this time so you may not have been issued with an original. As the University’s policy at this time was to manually produce transcripts on request by searching our archives, there is more work involved in trying to gather the required information and, in some cases, we may not be able to find all requested information.

There is a charge of £30 per copy for this service. Please be aware that the payment is for the search of your academic records rather than the transcript itself, therefore if the University is unable to find sufficient information to produce a transcript, we will provide as much information as  possible about the course and your details that we find in order to provide you with a relevant official University document for each order. As a result, you are not automatically entitled to a refund if we cannot find enough information to compile a transcript.

You can order up to five copies of your transcript per transaction. Please note that delivery charges may apply depending on your preferred delivery method. On receipt of your payment we aim to produce your documents within 20 working days plus delivery times.

If you have any further queries please contact the Student Records team by email at sa-studentrecords@salford.ac.uk

Additional information

Diploma Supplement

The Diploma Supplement helps support the recognition of academic qualifications.   

The University of Salford’s Diploma Supplement provides an overview of the level, context and status of the programme of studies that were pursued by the holder of the qualification identified within the Academic Transcript.   The Academic Transcript is issued with the certificate.  The Diploma Supplement, along with the transcript, makes it easier for employers and education institutions to understand the qualification achieved. 

Diploma Supplements are updated annually, to reflect the current Academic Regulations.  This Diploma Supplement is only for use by recent graduates who have been awarded their qualification.  

If you require a Diploma Supplement for academic study for more than 12 months ago, please email sa-studentrecords@salford.ac.uk stating your name, student ID number if you know it, your date of birth, qualification awarded and date awarded to receive the relevant Diploma Supplement document. 

Download Diploma Supplement Document

Name changes

Anyone requesting a name change on their certificate and/or transcript should initially refer to the University’s Student Name Change Policy, which outlines our requirements to meet requests of this nature.

After consulting the Student Name Change Policy, all requests to process name changes should be directed to the Student Records team via email on sa-studentrecords@salford.ac.uk.