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Academic appeals

It’s a way of asking the University to review a recent decision taken by the Board of Examiners or the Postgraduate Research Awards Board (PRAB).

Appeals can only be reviewed under specific grounds. These are:

  1. personal mitigating circumstances where, for good reason, the Board of Examiners was not made aware of a significant factor relating to the assessment of a student through the Personal Mitigating Circumstances Procedure when it made its original decision;
  2. that there has been a procedural irregularity in the assessment process;
  3. that the Board of Examiners/Postgraduate Research Award Board has acted in a way which is manifestly unreasonable.  In this context, unreasonable shall be taken to mean perverse, i.e. the decision was not a possible conclusion that a similar meeting of the Board of Examiners/Postgraduate Research Award Board might have reached.

Appeals cannot be considered on the basis that you are unhappy with your marks or your degree classification/outcome.

Disagreement with the academic judgment of the Board of Examiners/Postgraduate Research Award Board in confirming marks, grades and recommendations of examiners for assessments does not constitute valid grounds for appeal.

'Academic judgement' means the mark awarded by the assessor. The assessments system is robust because it is not based on one person's opinion. There are a group of people involved in 'verification' (the writing of the question paper or the essay title in the first place) and also in the  'moderation' process where work is checked to make sure that the assessment and marking schemes have been applied properly.

If you are unhappy or disappointed with the mark you receive for a piece of work, you should speak to the module tutor so that you can be given feedback. Feedback will help you to understand how the mark was arrived at.

Appeals cannot be considered on the basis that you are unhappy with your marks.

In the first instance, you should contact the appropriate person in your School to discuss your concerns.  This might be your Programme or Module Leader. If, following discussions, your concerns have not been resolved; you can submit an academic appeal by completing a stage 1 appeal form.

You must submit your appeal with any supporting information or evidence within 10 working days from the date on your results letter. If there is a good reason why you were unable to meet this deadline (e.g. you have been in hospital), you should inform the University on the form.

If you do not have all relevant information within the 10 working days timescale, you have the option of submitting your intention to appeal within 10 working days from the date on your results letter.  You can do this in two ways, either by submitted a completed stage 1 appeal form or by sending an e-mail to academicappeals@salford.ac.uk. This will then give you a further 10 working days to submit your full appeal i.e. 20 working days in total from the date on your results letter.

Stage 1 appeals should be submitted in one of the following ways:

By email: academicappeals@salford.ac.uk
By post:

Academic  Appeals
Quality and Enhancement Office
Crescent House
University of Salford
Salford
M5 4WT

Delivered in person to:

askUS,  University House

The information below gives an indication of the type of evidence which may help to support an Academic Appeal.  It is not comprehensive and there will be circumstances that do not fall within the examples given.  Students are encouraged to provided appropriate evidence to support their case. Reviewers will look specifically at the nature of the evidence provided and the time period which the evidence relates to see if this correlates to the timing of the relevant assessment.  It may not be necessary to supply all the various forms of evidence listed for each circumstance below but independent evidence is necessary to support each request.  

Medical Problem / Problems at Home / Personal Matters

  • Letter from doctor or counsellor
  • Recorded proof of attendance at hospital or doctor or counsellor
  • Letter/evidence from independent professional

Bereavement

  • Letter from doctor or counsellor
  • Letter/evidence from independent professional
  • Death certificate
  • News/media report

Victim of Crime

  • Official witness report/Police report (it is likely that a letter which just provides a crime number may not be sufficient evidence)

Housing Problems

  • Student Loan Company/debt letters
  • Tenancy agreement

Natural/Environmental Matters (e.g. extreme weather conditions)

  • News/media report
  • Evidence of travel arrangements/Statement from independent third party
  • Meteorological Office report

Please be aware that healthcare professionals may charge for any letter or medical evidence which they provide and students are responsible for the payment of these fees.  Students will not be reimbursed by the University for any costs associated with obtaining medical evidence.  Appointment cards are unlikely to provide sufficient evidence of a health condition alone, as they will not confirm a medical condition or the period during which you were affected.

When your appeal has been received, the Quality and Enhancement Office will review your appeal to see if it has been submitted in time, that the issues you have raised can be considered through the Procedure and to check if you have provided any relevant information or evidence. If your appeal does not meet these checks, the Quality and Enhancement Office will write to you and explain why. If your appeal meets these checks, it will go to your School for review.

When a decision has been reached by your School, you will receive a letter from the Quality and Enhancement Office with the outcome. Possible outcomes are:

  • Appeal Upheld or Partially Upheld
  • Appeal Rejected

If your appeal is upheld or partially upheld, you will be told what this means in relation to affected assessments. Examples include the offer of a further attempt at an assessment or the removal of late submission penalties.

If your appeal is rejected, you will be provided with an explanation for this decision.

You will also be advised that there is a second stage of the Appeals Procedure which you can use if you are unhappy with the stage 1 outcome. There are grounds which you must meet at stage 2 of the Appeals Procedure.  These are:

  • that there was a procedural irregularity at Stage 1 of the Academic Appeals Procedure which has materially disadvantaged the student;
  • the emergence of new and relevant evidence which, for good and reasonable cause, was not available during Stage 1;
  • that evidence is available to show that the outcome reached at an earlier stage was unreasonable.

You will need to complete a stage 2 appeal form. You will need to submit this form within 10 working days of the date on your stage 1 appeal outcome letter along with any supporting information/evidence.

Stage 2 appeals should be submitted in one of the following ways:

By email: academicappeals@salford.ac.uk
By post:

Academic  Appeals
Quality and Enhancement Office
Crescent House
University of Salford
Salford
M5 4WT

Delivered in person to:

askUS, University House

Upon receipt, your stage 2 appeal will be considered by the Head of Quality and Enhancement or nominee to see if you have met grounds for further review of your appeal.

If you do not meet grounds, you will receive a letter to explain why.  

If you have met grounds, you will be invited to attend a meeting of the Appeals Review Panel which will consider your appeal. You are allowed to bring a friend or relative with you to the meeting if you want to. The Panel is made up of three people (including a member of the Students’ Union). A Secretary will also be there to make notes.

If you have followed every stage of the Academic Appeals Procedure and you are not satisfied with the outcome, the Office of the Independent Adjudicator (OIA) which is the ombudsman for Higher Education may be able to undertake an independent review of your appeal outcome.

You will need a letter from the University which states that you have completed the University’s internal appeals procedure.

Further information about the OIA’s scheme can be found at www.oiahe.org.uk.

The University aims to investigate and resolve appeals as quickly as possible and in most cases, you are likely to receive a response within 4-5 weeks however it can take longer if cases are complex.

If you have an appeal under consideration and the outcome you are seeking from your appeal is the ability to progress to the next level/stage of your course, then you may temporarily continue at the next level your programme of study providing that a successful appeal will enable you to accumulate all the credits necessary to complete the level/stage.  Whilst you are awaiting an outcome from your appeal, you submit assessments at the higher level and receive marks/feedback. Please be aware that that marks cannot be confirmed/ratified by a Board of Examiners whilst an appeal is pending.

If your appeal is successful, the Board of Examiners will permit you to progress. Any marks obtained during the interim period will be confirmed/ratified by the Board of Examiners.  If your appeal is unsuccessful, any marks obtained during the interim period will not count.  This is because you have not formally been permitted to progress. You will be required to stop attending modules at the higher level/stage and retrieve outstanding credits from the lower level/stage.

If your course requires attendance on clinical placements, this will be at the discretion of your School.

Whilst the above represents general guidance offered to students there may be exceptions to the above which apply to specific courses, especially where courses are regulated by professional bodies so you are advised to speak to your programme leader about temporary progression arrangements whilst awaiting an appeal outcome.

No you will not be able to continue with your studies.  If you appeal is successful and the decision to withdraw is overturned, you will be permitted to undertake replacement assessment attempts the next time they are available.

Yes, you may submit an appeal and still attend the Graduation celebration ceremony if the Board of Examiners has confirmed an award.  The current award/classification will appear in the Graduation brochure. If your degree classification changes as a result of a successful appeal, you will be asked to return any degree certificate which has been issued before you can collect a revised certificate.

Even if there is evidence that your supervision was not of an appropriate standard, the decision of the examiners cannot be normally overturned. You may however raise a complaint about the quality of supervision through the Student Complaints Procedure which can be found at:

http://www.salford.ac.uk/qeo/StudentPolicies/student-complaints-procedure

It is expected that postgraduate research students will normally raise concerns about their supervision prior to submission of their thesis.

No. The Appeals Review Panel cannot change your marks or grades, only the Board of Examiners can do this.  The Panel may request that the Board of Examiners reconsiders a decision it has taken.

The University can only consider an appeal submitted by someone else if you give written permission for another person to do so. You will need to complete a third party consent form and send this via email to academicappeals@salford.ac.uk or post it to the Quality and Enhancement Office.

The Students’ Union Advice Centre can offer independent help and support to students in relation to appeals.  You can contact the Advice Centre on e-mail: advicecentre-ussu@salford.ac.uk or telephone 0161 351 5400.

Information about the Academic Appeals Procedure is available from the Quality and Enhancement Office.  Contact details are academicappeals@salford.ac.uk or 0161 295 4068 or 0161 295 7059.

The University’s Academic Appeals Procedure is available here.