Family and Friends of Students Hub: Covid-19

We know that you’ll be concerned about students whilst they’re away or commuting to University. We’ve put together this page to help provide you with some reassurance.

Latest update: Monday 12 April 2021

From Monday 12 April we welcome back many practical courses to campus. Whether you are returning to face-to-face activity or your course remains online, our campus facilities will be opening up and we’re here to support you. In order to keep yourselves and our University community safe, please remember to follow social distancing protocols, and to follow the ‘hands, face, space, fresh air’ government guidance.

We have updated all students as to what this means for their specific course. A full list of courses can be found on the Student Hub here.

Students are asked to keep an eye on their email, the Student Hub, and social media to stay up to date.

Covid-19 advice

What should students do if they have symptoms of Covid-19?

If a student has symptoms of Covid-19, they should start to self-isolate immediately and arrange to get a free test

Unless their test result is positive, they do not need to tell the university. However, they should let their school know if they might miss key teaching and learning activities, or engage with them online due to self-isolation. 

Our askUS team are available for all students if they need support for practical matters including finance, accommodation and wellbeing. The team also offers students access to a 24-hour Student CareFirst telephone helpline which provides emotional support from trained counsellors.

What should students do if they test positive for Covid-19?

If a student tests positive for Covid-19, they should continue to self-isolate.

Students self-isolating are asked to inform the University using this online form, so that we can deliver our test and trace duties, so students can state support needs that we may be able to help with, and to allow students to ask questions and provide feedback.

Student experience

Teaching and Learning

In line with government guidance, more courses are scheduled to return to blended learning (i.e. a mixture of face-to-face sessions and online learning) from 12 April. For some courses that have already returned, more levels will be returning. A full list of courses can be found on the Student Hub here. These courses meet the Department for Education’s definition of practical/practice-based provision.

While some students will not be returning to campus for face-to-face provision, we are working through how we can provide further skills-enhancement activity such as assessment drop-in sessions, more employability events and bookable practice sessions in specialist skill areas. These sessions will be made available to students both online and on-campus where possible and will not tie in to specific learning outcomes or assessments.

As we are still working through the detail, we will provide more guidance over the next couple of weeks about these activities. Students are asked to check individual timetables and Blackboard regularly, as well as the Hub and University email. 

Where students can’t attend, they are asked to speak to their lecturer in advance and get in touch with them as soon as possible, to work out how best to keep up with their studies and succeed.   


For questions specific to a course, please contact the School Office team or Programme Leader:

School of Arts, Media and Creative Technology:

School of Science, Engineering and Environment:

Salford Business School:

School of Health and Society:


All our teaching and learning spaces on campus have been risk assessed, additional safety measures such as enhanced cleaning are in place, and we ask that face coverings are worn (unless exempt) during face-to-face teaching. 



First steps – students should let us know they are self-isolating

Students should let us know if they are self-isolating and complete this form to disclose to the University of Salford and the University of Salford Students' Union that they have tested positive for Covid-19 and/or are self-isolating due to Covid-19. The information they provide will be used to ensure that they have the support they need during this challenging period, to give them the opportunity to ask any questions and give us their feedback.

Once they have let us know they are self-isolating, they will receive a friendly call from one of our Track and Trace Team (this may come from an 020 number, or a mobile number, but it’s one of our University staff, or student volunteers from the Students' Union's peer support service, Rafiki.

Please remember, if students have symptoms of Covid-19 they should also book a test.

We can offer practical support with things like food, medicine and deliveries

We’re offering a food orders service for students in self-isolation. Students can also get a delivery from any of the supermarkets if they’d prefer.

Ordered a delivery? If students are living in student halls, your accommodation providers will make sure these get to them in their flat, we know they are keen to get their delivery as quickly as possible and the accommodation teams are working hard to make sure they don’t have to wait too long - please be aware though that in places like PPQ, some 400-500 deliveries arrive every day. Students should contact their accommodation teams directly to check the process for their particular halls.

Parents may want to drop items off for students – these can be dropped off at reception if students are isolating. If dropping off food, please let reception know so that they can prioritise getting this to them.

If students haven’t yet registered with a GP, they can do so at the on-campus health centre. If they are registered with a GP, they should then be able to arrange a home delivery service for their medication.

We can offer emotional support and peer support through our student support services and our Students Union

askUS Student Support services available virtually

Rafiki, the Students Union peer support service is also available virtually

Students' Schools are on hand to help with any questions about study or missing classes

Students should contact their tutor and check Blackboard for any updates or online learning facilities. If they’re unsure who to contact, they can reach out to their School Student Progression Administrators who will be able to help: 

Feeling bored or isolated? We are running virtual events every week!

Students can get involved and Give It A Go with exciting activities for all Salford students and staff.  Try something for the first time, meet new people, and gain experiences with activities from social sport, creative craft workshops, wellbeing and mindfulness, and lots more. All our sessions are led by qualified coaches/instructors along with our wonderful team of volunteers, the Team Salford Activators. A new  timetable  of activities will be available every week throughout the academic year.

You can also connect with us online



University of Salford:

Twitter: @uos_students

Facebook: UosStudents

Instagram: @uos_students



If students are self-isolating in Peel Park Quarter, John Lester, Eddie Colman, Tramways or IQ, they can now order food boxes of pre-prepared meals from Salfood to their accommodation.

There are vegetarian or meat options to last either a day or a week, with next day delivery if ordered before 12pm.