Certificates and Transcripts

Below you will find details and information on how to obtain degree documents if you have recently graduated or you require additional/replacement documents as a former student. If you cannot find the information you require on this page, please contact the Student Records team on 0161 295 0023 (option 4, option 1) or via email sa-studentrecords@salford.ac.uk.

Please note that the University of Salford has changed its crest therefore if you have recently been awarded or ordered a replacement document this will be issued on the new paper.

There are two types of certificates and transcripts, original and replacement. If you are about to graduate or have graduated in the last 12 months, please look at ‘Original’ for more information about when and how you will receive your certificate. If you did not receive your original certificate or transcript, or if they have been lost, damaged or stolen, you can order a replacement below.

Receiving your certificate/transcript after being awarded your degree

You will receive your document directly to your address if you have a permanent registered address in the UK.

For overseas addresses, you will receive and email when your certificate is ready. The email will ask you to complete a form requesting how you would like to receive your certificate: via collection by you, collection by a named friend, or via DHL express delivery.

If you do not request collection or the DHL service, your certificate will be posted by international standard airmail to your permanent registered address within eight weeks of your award. This is NOT a tracked service, therefore the University will not be able to assist with any queries relating to your certificate’s whereabouts.

Once a document is with a postal service, the University cannot accept responsibility if this is lost.

Certificates

Original

If you have recently been awarded and received your results letter from your school confirming your award, the Student Records team are in the process of arranging the production of your certificate. Please be aware that following the issue of your results letter, the process of producing your certificate can take up to 8 weeks.

We will post the document to your permanent address (Royal Mail First Class in the UK, Air Mail for International addresses), so please make sure this is up to date. If you are moving, or if you are unsure which address we hold on file for you, this can be updated via the Self-Service System.

Update your details 

If you have been awarded and eight weeks have passed but you are yet to receive your certificate, please contact the Student Records team for further assistance. Please remember to include your Student ID within the e-mail so the team can assist you at promptly as possible.

If you are required to provide proof that you have been successful in obtaining a degree from the University for an external organisation (e.g. Embassy or your employer) and are yet to receive your certificate, please use your results letter issued by the school in the first instance. If this is not sufficient then please contact the Student Records team stating the reason that you require this, attaching relevant supporting evidence to the email where appropriate. Please remember to include your Student ID within the e-mail so the team can assist you at promptly as possible.

Please note that if you have any outstanding debts the University will withhold your certificate until your debt is settled in full. For further information, please contact the Income & Treasury Team on 0161 295 0023 (option 2, option 1) or by email at Income-Treasury@salford.ac.uk.

Replacement

If you fail to notify us within 12 calendar months of your award date that you have not received your degree certificate, please be aware that you may be charged for a replacement.

Replacement certificates can be purchased through the online shop. There will be a charge of £30 for this service, though please note that delivery charges may apply depending on your preferred delivery method. On receipt of your payment we aim to produce your documents within 10 working days plus delivery times.

Order a replacement certificate 

Transcripts

Originals

If you have recently been awarded and received your awards letter from your school confirming your award, the Student Records team are in the process of arranging the production of your transcript. Please be aware that following the issue of your certificate, the process of producing your transcript can take up to 12 weeks.

We will post the document to your permanent address (Royal Mail First Class in the UK, Air Mail for International addresses), so please make sure this is up to date. If you are moving, or if you are unsure which address we hold on file for you, this can be updated via the Self-Service System.

Update your details 

If you have received your certificate and 12 weeks have passed but you are yet to receive your transcript, please contact the Student Records team to receive further assistance. Please remember to include your Student ID within the e-mail so the team can assist you at promptly as possible.

We provide you with one free copy of your original transcript. If you require additional copies, you can order these through the Online Shop, please follow this link to place your order. If you graduated in or after 2006, there will be a charge of £15.00 per additional copy for this service, and you can order up to five copies per transaction.

Order a transcript (graduated 2007 and later)

Order a transcript (graduate 2006 or earlier) 

Please note that delivery charges may apply depending on your preferred delivery method. On receipt of your payment we aim to produce your documents within 10 working days plus delivery times.

Please note that if you have any outstanding debts we may withhold your transcript until your debt is settled in full. For further information, please contact the Income & Treasury Team on 0161 295 0023 (option 2, option 1) or by email Income-Treasury@salford.ac.uk.

Replacements

If you require additional copies of your original transcript, or if your documents have been lost or damaged, we can provide you with a replacement. If you fail to notify the University that you have not received a copy of your original transcript within 12 calendar months of your award date, please be aware that you may be charged for a replacement.

Order a transcript (graduated 2007 and later) 

Order a transcript (graduate 2006 or earlier) 

2007 onwards

If you graduated in or after 2007 there is a charge of £15 per copy for this service. You can order up to five copies of your transcript per transaction. Please note that delivery charges may apply depending on your preferred delivery method. On receipt of your payment we aim to produce your documents within 10 working days plus delivery times.

2006 or earlier

If you graduated in or before 2006, please be aware that it was not standard University policy to issue a transcript at this time so you may not have been issued with an original. As the University’s policy at this time was to manually produce transcripts on request by searching our archives, there is more work involved in trying to gather the required information and, in some cases, we may not be able to find all requested information.

There is a charge of £30 per copy for this service. Please be aware that the payment is for the search of your academic records rather than the transcript itself, therefore if the University is unable to find sufficient information to produce a transcript, we will provide as much information as  possible about the course and your details that we find in order to provide you with a relevant official University document for each order. As a result, you are not automatically entitled to a refund if we cannot find enough information to compile a transcript.

You can order up to five copies of your transcript per transaction. Please note that delivery charges may apply depending on your preferred delivery method. On receipt of your payment we aim to produce your documents within 20 working days plus delivery times.

Name Changes

Anyone requesting a name change on their certificate and/or transcript should initially refer to the University’s Student Name Change Policy, which outlines our requirements to meet requests of this nature.

After consulting the Student Name Change Policy, all requests to process name changes should be directed to the Student Records team.

Contact Student Records