Coaching Skills for Managers

This two-day interactive coaching skills course is suitable for leaders, managers, supervisors, HR professionals, and anyone interested in harnessing the power of a coaching approach in the workplace.

Coaching skills provide managers with the tools to support the development of confident, skilled, and high-performing individuals and teams, as well as the ability to effectively manage challenging situations and conversations. By integrating a coaching approach, managers and leaders can empower employees and foster effective communication and constructive relationships, contributing to effective working and organisational cultures. Coaching tools also enable managers to support reflective learning and development, creating more confident, autonomous, and insightful team members. 

By the end of this two-day programme you will have learnt the key concepts behind coaching skills and been provided the opportunity to practice your newly learnt techniques amongst peers, ready to take straight back into your organisation and make immediate positive changes.

At a glance

Virtual Classroom
22/07/2024 - 23/07/2024
£1195 + VAT
7 places remaining

This course supports you in acquiring coaching skills and tools that can be immediately implemented in the work environment. To enable you to role model the benefits of coaching to each of your team members, to allow growth, purpose and motivation.

  • Enhanced Leadership Skills: The course equips managers with effective coaching techniques, enhancing their leadership capabilities and enabling them to guide and inspire their teams more effectively.
  • Improved Communication: Attendees learn communication strategies that foster better understanding and collaboration, leading to stronger relationships with team members and colleagues.
  • Optimised Performance Management: The training provides practical tools for performance coaching, enabling managers to set clear goals, provide constructive feedback, and drive continuous improvement within their teams.
  • Employee Engagement: Effective coaching contributes to increased employee engagement by recognising and developing individual strengths, fostering a positive work environment, and promoting a sense of purpose among team members.
  • Talent Development: Managers learn to identify and nurture talent within their teams, contributing to a culture of continuous learning and development that benefits both individuals and the organisation.

*Please note you are not a qualified coach on the completion of this course. If you are looking for an accredited route to become a qualified coach please look at our ILM Level 5 Coaching and Mentoring Programme or ILM Level 7 Coaching and Mentoring Programme

  • Increased understanding of what coaching is and how it can be utilised as an effective management approach
  • Ability to use coaching to create a positive working culture which promotes growth, increased job satisfaction and supports retention of staff
  • Learn how coaching practices to influence motivation levels and increase engagement and collaboration.
  • Ability to hold challenging conversations with confidence and give meaningful, specific feedback to aid staff development.
  • Increased listening skills and understanding to support the building of professional relationships and trust within the workplace.
  • Understand the difference between coaching and mentoring and be able to differentiate skills accordingly.
  • Use coaching to support organisational succession planning.

  • What is coaching? An introduction to coaching
  • The role of a manager as a coach
  • The difference between coaching and mentoring
  • Keys aspects of coaching skills
  • Language and listening skills in order to build trust and rapport
  • Applying emotional intelligence in the workplace
  • Grow Coaching model introduction
  • Interactive coaching practise, reflection & feedback
  • Coaching benefits for individuals & businesses
  • Action planning how to use coaching in your own organisation
  • Holding conversations with purpose
  • Coaching culture and the sphere of influence
  • How to effectively hold formal conversations
  • Coaching for feedback using the 5 conversations framework
  • Coaching through difficult conversations
  • Coaching for performance using the Skill/Will matrix tool
  • Practical Coaching Activity
  • How to effectively deliver corridor coaching – informal, conversations ‘on-the-run’

This two-day interactive course is suitable for leaders, managers, supervisors, HR professionals, and anyone interested in harnessing the power of a coaching approach in the workplace.


Jess began her career in Primary Education that continued for over 22 years, during the majority of this time, Jess was a senior leader working in schools. As English lead, Jess was able to lead staff teams to raise standards and improve schools and results. In 2017, Jess was accepted as an SLE (Senior Leader in Education) and her role evolved into supporting a wider number of staff and schools to drive improvement. Jess and her team were shortlisted for a national TES (Times Educational Supplement) award in 2018 for their English work – leading a school from the bottom 5% to the top 5% in the UK.

Throughout Jess’s time as a subject lead, deputy and Headteacher she has created a coaching culture at the forefront of her leadership approach. Having led her school community safely through the pandemic Jess made a career change in 2020, specialising in recovery coaching. Jess works with leaders and managers at all levels and across a range of sectors and industries delivering accredited leadership and management and coaching and mentor training. She is also a trained executive level coach and is currently working with clients to support their own development journeys.

As a life-long learner, Jess’ thirst for knowledge and continuous improvement drives her to support others to achieve and be the very best version of themselves in both their work and personal life either through her training or coaching practice.


Michelle is a highly qualified trainer and teaching professional with extensive experience of providing accredited training, psychological interventions and wellbeing services to individuals, groups & organisations. Michelle began her career in the field of psychology and from there moved into primary care within the NHS, completing postgraduate training in low intensity psychological therapies and undertaking CBT training; spending almost a decade delivering psychotherapeutic interventions to individuals and groups. With a growing passion for training and group work, Michelle moved over to work with De Montfort University and NHS Education to lead on a training programme for NHS therapists. During this time she completed her PGCert in higher education developing further knowledge and skills in learning theory and effective teaching methods, also developing her skills in the areas of curriculum and learning material design, assessment, quality assurance and learner support.

Michelle was previously a partner within a workplace wellbeing, professional skills and clinical supervision business, she is a strong advocate for the importance of empowering individuals with the knowledge and skills to support their personal and professional wellbeing. Their work strongly focussed on assessing the individual needs of organisations and their people to provide relevant, applicable and accessible training to give strong return on investment.  Michelle has been delivering ILM and CMI training in Leadership and Management as well as Coaching and Mentoring since 2022. Michelle retains a strong passion for wellbeing and positive psychology.

All dates and locations

Jul 22 - Jul 23, 2024
£1195 + VAT
Oct 21 - Oct 22, 2024
£1195 + VAT

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