Terms and Conditions

Terms and Conditions                                               

A) Terms and Conditions of business for all Open Courses and Conference DELEGATES

1. In these terms and conditions the following expressions have the following meanings:                           

"Event" means the training course, programme, or event/conference which you book as referred to in our booking confirmation under condition 2.   Where you book one Event but transfer to another, reference to Event will be to the one to which you transfer.                                            

"Event Fee" is the fee for the Event which you accept when booking and, if you transfer the Event, reference to the Event Fee after that transfer will mean the total amount which you pay under condition 5(c).                                                                                               

“Terms” are these terms and conditions.                                                                                                

“Transfer Fee” is the total amount that is payable under condition 5(c). 

“We/Us/Our” means Salford Professional Development Ltd.                                                                                                

“working day” means Monday to Friday excluding bank and public holidays in England.                                                                                       

Booking

2. Bookings for our Events must be made online or by email or telephone. Where an organisation makes a booking for one or more employees, then: (a) our contract is with the organisation and the employees; (b) you must require each employee to observe and comply with these Terms; and (c) if any employee breaches these Terms, then it will be treated as a breach by you. Each booking is subject to availability and is only binding if we send you confirmation by email or post that your booking is accepted.                            

Statutory right to cancel

3. Where you have booked the Event online or by email or telephone, we would remind you of your statutory right to cancel the booking within 14 days starting on the day after we send you a booking confirmation (‘cancellation period’). To cancel you must send us a clear statement (e.g. by letter sent by post to Adelphi House, The Crescent, Salford, M3 6EN or by email to enquiry@salford-spd.co.uk ) or you may use the cancellation form. We advise that you contact us to confirm receipt of your cancellation by calling 0161 295 3000. If the Event is scheduled to finish during the cancellation period, you must exercise your right to cancel before the Event finishes. If you cancel during the cancellation period and before the Event has started, we will give you a full refund. If you cancel during the cancellation period, but after the Event has started, we will only refund the difference between the full Event Fee and the amount we calculate to reflect the proportion of the Event (including materials) which has been delivered.  We will refund any Event Fees you have paid within 14 days after the day on which we receive notice of your decision to cancel the Event.

If you book for one Event and transfer to another, your statutory right to cancel only applies to the first Event on which you booked.                   

Cancellation of all Events

4. You may cancel the Event, and receive a full refund of the Event Fee, by giving us written notice if (a) we are in serious breach of any of our obligations to you and either (i) such breach is incapable of correction; or (ii) where such breach is capable of correction, we fail to correct it within 14 days of you requesting us in writing to do so; (b) we make any alteration to the Course which is materially adverse to you. If you fail to give us the correct notice for your statutory right to cancel, or you give us notice of cancellation in any other circumstances, then the table below sets out the percentage of the Event Fee which is payable or, if you have already paid 100% of the Event Fee before cancelling, shows if you are owed a refund and if so, how that refund will be calculated. If you owe us less than 100% of the Event Fee on cancellation, then the percentage you owe will be deducted from the refund we give you. If you had transferred (without charge) to the Event you are cancelling, then no refund will be payable.                                               

Event                                                              

Event Fee percentage payable

1. Cancellation of a Training Course        50% of the Event Fee for the Course where we receive your notice of cancellation more than 30 working days before the Event starts.                                                                                                

100% of the Event Fee where either (a) the Event has already taken place or started when we receive your notice of cancellation; or (b) we receive your notice of cancellation 30 or fewer working days before the Event starts; or (c) you fail to attend the Event.                                                                                               

5. You may not transfer any Event booking if it has already taken place or started when we receive your request for a transfer, and the Event Fee you have paid for that Event will not be refunded. In other cases, you may transfer only if the following conditions are satisfied: (a) you pay the Event Fee for the Event you are transferring from by the original due date for payment; (b) you give us notice of your request in writing (c) you pay us the additional amount (if applicable) set out in the table below (d) there is availability on the Event to which you wish to transfer; and (e) the Event to which you wish to transfer must be scheduled to take place within 90 days from the date we receive your written transfer request.                  

Transfers

Transfer Fee

% Of Event Fee                              Number of working days before Event start date

0                                                      30 or more 

20                                                    Within 30                                                                                           

50                                                    Within 15                                                                                   

100                                                  Within 5                                                                                                

Once you have transferred, you cannot transfer again, and you will not be refunded the cost of your booking if you fail to attend on the date(s) to which your booking was transferred.    

You may nominate an alternative person from your organisation to attend the Event, at no extra charge assuming that the substitute person is, in our opinion, eligible for the Event. All requests for substitutions must be made to us in writing at least 14 days before the start date of the Event. Should a substitution not be possible, cancellation charges will apply.

Payment

6. VAT is payable on Event Fees at the prevailing rate. You must pay each invoice we issue within 30 days starting on the date you receive it or, if there are fewer than 30 days before the start of the Event, at least 7 days before the Event starts. In the case of an invoice for an additional fee under condition 5(c), the start date of the Event you are transferring to will be used to calculate the 7-day period. We may charge interest at the rate of 4% above the then-current base rate of Barclays Bank PLC on the whole or any part of any invoice which remains unpaid calculated from the due date for payment until the date on which payment is made (both before and after any judgment). (*If an Event will be delivered over more than one session/day, reference to the start of the Event is to the start of the first day/session).             

7. We may withdraw you/your delegates from the Event if you fail to pay the Event Fees in whole or in part or you do anything unlawful, malicious or discriminatory or which causes a nuisance, offence or annoyance to us, any delegate or any other person or which damages the reputation of SPD and/or the University of Salford. No refund of Event Fees is payable where you/your delegates are withdrawn on such grounds.                                               

8. We reserve the right, without incurring any liability to you, to alter any or all of the content, lecturers, speakers, timing and venue for the Event for any reason beyond our control.                                               

9. We may cancel, suspend, or terminate the Event if any circumstances beyond our control prevent or delay its delivery (including but not limited to staff shortage) or if delegate numbers fall below a sustainable/viable level. Apart from the return of the Event Fees you have paid where we terminate the Event, we will not have any liability to you for any loss or damage you may suffer or incur as a result of the cancellation, suspension or termination of the Event, including but not limited to any increased costs or expenses or any loss of profit, business, or contracts, or any special, indirect or consequential loss or damage.                                                

10. All intellectual property used or created by or for us in the design and delivery of the Event (including but not limited to methods, techniques and processes) and in Event materials are our absolute property, and you undertake and warrant that neither you nor any delegate shall copy or reproduce the whole or any part of it other than for personal study purposes, nor transfer the whole or any part of it to any person.                                                

11. By booking on the Event, you are deemed to accept these Terms. These Terms constitute the whole agreement between you and us regarding the Event and all other terms are excluded. You have not been induced to make a booking by any statement which is not set out in the booking form, these Terms or elsewhere on our website. The booking will be governed by English law and all disputes relating to the booking will be referred exclusively to the English courts.                                                

12. Notices from you under these Terms must be given in writing by email or post (contact details are accessible on our website). If any term is held to be invalid in whole or in part, then that will not affect the validity of the remaining part of such term or any of the other terms. No variation to these terms will be effective unless agreed in writing by us. In these Terms, words in the plural include the singular and vice versa.                                               

13. Views and opinions expressed by facilitators or speakers during the Event are the views and opinions of those lecturers and we will not be liable for any loss or damage arising out of your reliance on such views and opinions.                                      

Protecting your data

14.  It is your responsibility to provide us with contact details for you/your delegates (including UK address and landline/mobile telephone numbers) and updates to those details.

15. We will process personal data we receive from you/your delegates in accordance with all applicable Data Protection legislation and our PRIVACY POLICY which details how the personal data will be processed and the purposes for which the data is collected. Please ensure that the information that you provide to us is true, correct and complete and that you update it by emailing us at enquiry@salford-spd.co.uk when any details change. Our Privacy Policy covers the sharing of information about you with certain third parties where we are required to do so. By booking on the Event you confirm we are authorised to share with you relevant information about your delegates.

Photography/filming material

16. You must not film or record Events for any purpose unless there is a good reason and you have obtained our prior written consent (e.g. where recording is an agreed reasonable adjustment for a disabled delegate for study purposes). Recordings which are authorised must not be passed onto anyone else.

17.  Recordings and/or images may be taken at the Event for promotional, teaching and research purposes. These recordings can be in print and digital formats and can be shared across all international platforms including social media; including, but not restricted to: The SPD website, LinkedIn, and Twitter.                       

18. You understand that images and recordings (media), once shared over the internet, can be viewed, and stored internationally and not just in the United Kingdom and that the rights of you/delegates as an individual may not be protected to the same level, as they are in the UK.                       You also understand that we may keep your images and recordings within our archives.

19. If you or any of your delegates does not wish to be filmed, recorded or photographed for promotional, teaching and research purposes you must inform us in writing prior to the Event.

Complaints

20. Whilst we strive to achieve the highest standards in our services, we recognise that concerns and complaints may arise from time to time. Our complaints procedure is an opportunity for us to improve our services and we aim:                       

  • To provide a fair complaints procedure that is clear and easy to use;                             
  • To make sure all complaints are investigated fairly within 15 days from receipt;                             
  • To make sure that complaints are, wherever possible, resolved;                             
  • To gather information which helps us to improve our services.                             

To view our full complaints procedure please click here

Download Complaints Form

 

B) Terms and Conditions of business for SPONSORSHIP & EXHIBITOR sales

1. Introduction

1.1 The event is organised and managed by Salford Professional Development Ltd, a company registered in England and Wales with registered office at 5th Floor, Maxwell Building, University of Salford, Legal & Compliance Services, The Crescent, Salford, United Kingdom, M5 4WT.                       

1.2 In these terms and conditions, “organisers/we/us/our” means “Salford Professional Development Ltd” “exhibitor/you/your” means any person, company or organisation, and the staff or agents of that company taking display space; “event” means the Salford Professional Development Event, “event fee” the amount of sponsorship you have agreed to pay or the fee we have agreed to charge you for exhibiting at the venue; “Terms” means these terms and conditions; “venue” means the place at which the event will take place which will vary according to the event type.

1.3 You acknowledge and accept that we have the right to publicly announce our business relationship with you which shall include but not be limited to announcements on social media. Such announcements shall not be disparaging or otherwise adverse to your organisation.                       

2. Contract

2.1 Each request for a sponsorship or exhibition package is only binding if we send you confirmation by email or post that your request is accepted. 

2.2 If we agree to hold a provisional space booking; we reserve the right to sell that space to another exhibitor should you be unable to confirm your booking on request.                       

2.3 By submitting a request to be sponsor or to exhibit at the venue, you accept these Terms (which shall apply to the exclusion of any terms that you seek to impose) and also agree to be bound by the following which will be made available to you before the event or at the venue:

  • the terms of the exhibition space contract                            
  • all regulations contained in the exhibitors’ information pack and any reasonable instructions subsequently issued by us
  • all regulations laid down by the local authority applicable to the event
  • all regulations laid down by the venue including but not limited to security, health and safety, fire and traffic

3 Exhibition Floor Plan

3.1 We reserve the right to alter the layout of the exhibition and display spaces at any time and in any respect.                       

3.2 Display space will be allocated to exhibitors by the organiser. Requests for location will be considered where possible but cannot be guaranteed.                       

3.3 Exhibition displays must always stay within the allocated floor space.                       

4 Health & Safety

4.1 It is the responsibility of the exhibitor to ensure that their staff and any supplier/contractor working on their behalf, are familiar with and abide by all applicable health and safety laws and best practice. The exhibitor is responsible for the health and safety of their stand during installation, use and dismantling. This includes the provision of Risk Assessments, Method Statements and copies of public liability insurance where applicable, copies of which must be provided to the organiser [at least 7 days] before the event.                     

4.2 In order to create and always maintain a safe environment, all exhibitors and contractors must abide by all reasonable instructions from the organiser and the venue respectively.                       

5 Security/insurance/liability

5.1 Each exhibitor is responsible for the security and insurance of their own display and its contents.  The organiser accepts no responsibility for loss of or damage to any property of the exhibitor other than that which may be caused as a direct result of any negligent or fraudulent act or omission of, or any breach of statutory duty by, the organiser.     

Any damage or loss which is caused by the exhibitor, or any of its employees, agents or contractors, to the venue building or contents is the full responsibility of the exhibitor and the exhibitor shall indemnify and keep indemnified the organiser from and against all reasonable actions, claims, demands, costs, losses, charges, damages and expenses incurred by organiser which arise by reason of accident or injury to any persons or damage or loss of any property where such accident, injury, damage or loss results from any act or omission of the exhibitor in connection with the event.               

6 Set-up and dismantling

6.1 Each delivery to the venue prior to or on the day of the event must be arranged with the organiser prior to actual delivery.

6.2 Exhibitors must not fix any signage, posters or other items to any wall, glazing or similar.

6.2 No items may be removed or display dismantling commenced before the official closing time of the exhibition.                     

6.2 Any exhibitor failing to vacate the venue and remove their stand and all other items by the prescribed times notified to the exhibitor will be held liable to pay any penalties that may be imposed by the venue. No responsibility is accepted for any items which are left behind.  

6.5 The exhibitor may only bring electrical equipment into the venue if it has passed applicable portable appliance testing and certification of such testing is provided to the organiser.            

7 Staff identification

7.1 All exhibitor staff must wear at all times during the event the identification badges issued by the organiser. Additional staff will be permitted upon payment of the relevant registration fees.                       

8 Stand fittings

8.1 All materials and stand fittings must be non-flammable or impregnated with a fire-proofing solution in a way that complies with all current safety requirements.                       

9 Damage

9.1 The exhibitor shall not cause any damage to the venue or contents and shall make good any such damage at its own expense.                       

10 Payment terms

10.1 Payment is due 30 days from the date of the invoice.

VAT is payable on event fees at the prevailing rate. You must pay each invoice we issue within 30 days starting on the date you receive it or, if there are fewer than 30 days before the start of the event, at least 7 days before the event starts. Any exhibitor who has not paid the invoice by the due date for payment will not be permitted to be a sponsor or to exhibit and the booking will be cancelled. We may charge interest at the rate of 4% above the then-current base rate of Barclays Bank PLC on the whole or any part of any invoice which remains unpaid calculated from the due date for payment until the date on which payment is made (both before and after any judgment). (*If the event will be delivered over more than one session/day, reference to the start of the event is to the start of the first day/session).                       

11 Cancellation by exhibitor

11.1 Where you have submitted your request to be a sponsor or to exhibit at the venue online or by email or telephone, we would remind you of your statutory right to cancel the booking within 14 days starting on the day after we send you a booking confirmation (‘cancellation period’). To cancel you must send us a clear statement (e.g. by letter sent by post to Adelphi House, The Crescent, Salford, M3 6EN or by email to enquiry@salford-spd.co.uk ) or you may use the cancellation form. We advise that you contact us to confirm receipt of your cancellation by calling 0161 295 3000. If the event is scheduled to finish during the cancellation period, you must exercise your right to cancel before the event finishes. If you cancel:

a) during the cancellation period and before the event has started, we will give you a full refund.

b) during the cancellation period, but after the event has started, we will only refund the difference between the full event fee and the amount we calculate to reflect the proportion of the event which has taken place. 

c) after the cancellation period, but at least 30 days before the start of the event, we will give you a full refund.

c) after the cancellation period, but fewer than 30 days before the start of the event, no refund will be given.

We will pay any refund to which you are entitled within 14 days after the day on which we receive notice of your decision to cancel the event.          

11.3 Any payments already made to the organiser over and above the applicable cancellation charges will be refunded. Should monies not, at the time of cancellation, already have been paid to the organisers the cancellation fee will still apply.     

12 Cancellation by SPD

If the event has to be cancelled because of an insufficient number of delegates to make the event viable or because of any other factors outside our control, our only liability to you will be to refund the amount you have paid less a reasonable deduction (to be calculated by us) reflecting the value of the contract you have already received prior to cancellation.

If, instead of cancellation, the event is re-scheduled, you will have the option of proceeding with the new date or cancelling and having a refund as set out above.

12 Bankruptcy or liquidation

If you become bankrupt or insolvent or enter into liquidation or have a receiver, administrator, sequestrator or trustee appointed over any of your assets, we may terminate the contract with you immediate effect by giving you written notice in which case the cancellation charges in condition 11.2 shall apply.                       

13 Force majeure

13.1 We shall not be liable to you for any failure to perform, or delay in performing, any of our obligations under the contract if the event is abandoned, cancelled or suspended in whole or in part by reason of any cause beyond our control including, without limitation, war, fire, flood, explosion, national emergency, terrorism, labour dispute, strike, lock-out, civil disturbance, acts or regulations of national or local governments or the non-availability of the venue. We may at our entire discretion, repay the [space rental] you have paid, or part thereof, but shall be under no obligation to do so.

13.2 It is recommended that exhibitors take out appropriate insurance against cancellation.                

14 Use of logo

You grant us a non-exclusive and royalty free licence to use your name and logo and branding for the purpose of the event.

14 General

14.1 By submitting a request for sponsorship or exhibition space at the event, you are deemed to accept these Terms. These Terms (and our booking form) constitute the whole agreement between you and us regarding the event and all other terms are excluded. You have not been induced to make a booking by any statement which is not set out in the booking form, these Terms or elsewhere on our website. The booking will be governed by English law and all disputes relating to the booking will be referred exclusively to the English courts.

14.2 The organiser and the exhibitor agree to the fullest extent permitted by law that the terms and conditions in the contract are in the place of any warranties, undertakings, obligations or conditions implied by the common law statute, trade usage, custom or otherwise as to the fitness for any particular purpose of the goods and services being supplied under this contract.     

14.3 The booking is personal to the exhibitor and must not be transferred, sub-contracted or shared in whole or in part. The organiser may transfer or sub-contract its rights and obligations in whole or in part.   

14.4 If a court finds that any of these Terms is not enforceable in whole or in part, this shall not affect the other Terms or the remainder of any part of a Term. 

14.5 These Terms shall be governed by English law and the organiser and the exhibitor agree to submit to the exclusive jurisdiction of the English courts.

Photography/filming material

16. You must not film or record Events for any purpose unless there is a good reason and you have obtained our prior written consent (e.g. where recording is a reasonable adjustment for a disabled delegate for study purposes). Recordings which are authorised must not be passed onto anyone else.

17.  Recordings and/or images may be taken at the Event for promotional, teaching and research purposes. These recordings can be in print and digital formats and can be shared across all international platforms including social media; including, but not restricted to: The organiser’s website, LinkedIn, and Twitter.                       

18. You understand that images and recordings (media), once shared over the internet, can be viewed, and stored internationally and not just in the UK and that the rights of you/delegates as an individual may not be protected to the same level, as they are in the UK. You also understand that we may keep my images and recordings within their archives.

19. If you or any of your delegates does not wish to be filmed, recorded or photographed for promotional, teaching and research purposes you must inform us in advance and in writing.

20. We will process personal data we receive in connection with the event in accordance with all applicable Data Protection legislation and our PRIVACY POLICY which details how the personal data will be processed and the purposes for which the data is collected. Our Privacy Policy covers the sharing of information about you with certain third parties where we are required to do so.

 

C) Terms and Conditions of businesses for IN-HOUSE AND BESPOKE BOOKINGS

1. In these terms and conditions the following expressions have the following meaning:                                             

"Course" is the training course, programme, or event/conference which you book as referred to in our proposal;                                               

"Course Fee" is the charge for the Course in our proposal which you accept when booking                                               

“Terms” are these terms and conditions                                                                                      

“We/Us” means Salford Professional Development Ltd;                                                                                               

Booking

2. Bookings for Courses must be made online or by email or telephone. Where an organisation makes a booking for one or more employees, then: (a) our contract is with the organisation and the employees; (b) you must require each employee to observe and comply with these Terms, and (c) if any employee breaches these Terms then it will be treated as a breach by you. Each booking is subject to availability and is only binding if we send you confirmation by email or post that your booking is accepted.                         

Statutory right to cancel

3. Where you have booked the Course online or by email or telephone we would remind you of your statutory right to cancel the booking within 14 days starting on the day after we send you a booking confirmation (‘cancellation period’). To cancel you must send us a clear statement (e.g. by letter sent by post to Adelphi House, The Crescent, Salford, M3 6EN or by email to enquiry@salford-spd.co.uk) or you may use the CANCELLATION FORM. We advise that you contact us to confirm receipt of your cancellation by calling 0161 295 3000.

Bespoke Courses

If the Course is scheduled to be created and delivered during the cancellation period, you must exercise your right to cancel before the creation and delivery of the Course has finished. If you cancel during the cancellation period and before the creation and delivery of the Course has started, we will give you a full refund. If you cancel during the cancellation period, but after the creation of the Course has started, we will only refund the difference between the full Course Fee and the amount we calculate to reflect the proportion of the Course (including materials) that has been created and delivered.  We will refund any Course Fees you have paid within 14 days after the day on which we receive notice of your decision to cancel the Course. We may start creating and tailoring the Course for you after sending you our confirmation of booking.

Other ‘off-the-shelf’ courses

If the Course is scheduled to finish during the cancellation period, you must exercise your right to cancel before the Course finishes. If you cancel during the cancellation period and before the Course has started, we will give you a full refund. If you cancel during the cancellation period, but after the Course has started, we will only refund the difference between the full Course Fee and the amount we calculate to reflect the proportion of the Course (including materials) that has been delivered.   We will refund any Course Fees you have paid within 14 days after the day on which we receive notice of your decision to cancel the Course. 

 

Payment

4. VAT is payable on Course Fees at the prevailing rate. You must pay each invoice we issue within 30 days starting on the date you receive it or, if there are fewer than 30 days before the Course, at least 7 days before the Course starts*. We may charge interest at the rate of 4% above the then-current base rate of Barclays Bank PLC on the whole or any part of any invoice which remains unpaid calculated from the due date for payment until the date on which payment is made (both before and after any judgment).  (*If the Course will be delivered over more than one session/day, reference to the start of the Course is to the start of the first day/session).            

5. We may withdraw you/your delegates from the Course if you fail to pay the Fees in whole or in part or they do anything unlawful, malicious or discriminatory or which causes a nuisance, offence or annoyance to us, any delegate or any other person or which damages the reputation of SPD and/or the University of Salford. No refund of Fees is payable where you/your delegates are withdrawn on such grounds.                                               

6. We reserve the right, without incurring any liability to you, to alter any or all of the content, lecturers, speakers, timing and venue for the Course for any reason beyond our control.                                               

7. We may cancel, suspend or terminate the Course if any circumstances beyond our control prevent or delay its delivery (including but not limited to staff shortage) or if delegate numbers fall below a sustainable/viable level. Apart from the return of the Course Fees you have paid where we terminate the Course, we will not have any liability to you for any loss or damage you may suffer or incur as a result of the cancellation, suspension or termination of the Course, including but not limited to any increased costs or expenses or any loss of profit, business, or contracts, or any special,          indirect or consequential loss or damage.                                               

8. All intellectual property used or created by or for us in the design and delivery of the Course (including but not limited to methods, techniques and processes) and in Course materials are our absolute property, and you undertake and warrant that neither you nor any delegate shall copy or reproduce the whole or any part of it other than for personal study purposes, nor transfer the whole or any part of it to any person.                                               

9. By booking on the Course, you are deemed to accept these Terms. These Terms constitute the whole agreement between you and us regarding the Course and all other terms are excluded. You have not been induced to make a booking by any statement which is not set out in the booking form, these Terms or elsewhere on our website. The booking will be governed by English law and all disputes relating to the booking will be referred exclusively to the English courts.                                               

10. Notices from you under these Terms must be given in writing by email or post (contact details are accessible on our website). If any term is held to be invalid in whole or in part, then that will not affect the validity of the remaining part of such term or any of the other terms. No variation to these Terms will be effective unless agreed in writing by us. In these Terms, words in the plural include the singular and vice versa.                             

11. Views and opinions expressed by facilitators or speakers during the Course are the views and opinions of those facilitators or speakers and we will not be liable for any loss or damage arising out of your reliance on such views and opinions.                

Protecting your data

14.  It is your responsibility to provide us with contact details for you/your delegates (including UK address and landline/mobile telephone numbers) and updates to those details.

15. We will process personal data we receive from you/your delegates in accordance with all applicable Data Protection legislation and our PRIVACY POLICY which details how the personal data will be processed and the purposes for which the data is collected. Please ensure that the information that you provide to us is true, correct and complete and that you update it by emailing us at enquiry@salford-spd.co.uk when any details change. Our Privacy Policy covers the sharing of information about you with certain third parties where we are required to do so. By booking the Course you confirm we are authorised to share with you relevant information about your delegates.

Photography/filming material

16. You must not film or record the Course for any purpose unless there is a good reason and you have obtained our prior written consent (e.g. where recording is a reasonable adjustment for a disabled delegate for study purposes). Recordings which are authorised must not be passed onto anyone else.

17.  Recordings and/or images may be taken at the Course for promotional, teaching and research purposes. These recordings can be in print and digital formats and can be shared across all international platforms including social media; including, but not restricted to: The SPD website, LinkedIn, and Twitter.                       

18. You understand that images and recordings (media), once shared over the internet, can be viewed, and stored internationally and not just in the United Kingdom and that the rights of you/delegates as an individual may not be protected to the same level, as they are in the UK.                       You also understand that we may keep my images and recordings within our archives.

19. If you or any of your delegates does not wish to be filmed, recorded or photographed for promotional, teaching and research purposes you must inform us in advance and in writing.

Complaints

20. Whilst we strive to achieve the highest standards in our services, we recognise that concerns and complaints may arise from time to time. Our complaints procedure is an opportunity for us to improve our services and we aim:                       

  • To provide a fair complaints procedure that is clear and easy to use;                             
  • To make sure all complaints are investigated fairly within 15 days from receipt;                             
  • To make sure that complaints are, wherever possible, resolved;                             
  • To gather information which helps us to improve our services.                             

To view our full complaints procedure please click here

Download Complaints Form

 

Get In Touch