Level 4 EDI & Resident Engagement Top Up for Technical Management roles
A focused CPD and compliance top-up programme designed to support social housing professionals in meeting the behavioural, customer service and resident engagement expectations set out within the Competence & Conduct Standard.
This course develops practical frontline skills in resident communication, inclusive practice, complaint handling and professional conduct, helping organisations improve tenant satisfaction while strengthening compliance and service standards.
Suitable for:
- Housing Officers
- Resident Liaison Teams
- Customer Service Teams
- Frontline Housing Staff
- Complaints Teams
- Team Leaders
- Resident Engagement Teams
At a glance
Virtual Classroom
25/08/2026 - 27/08/2026
£795 + VAT
15 places remaining
Key topics covered:
- Equality, Diversity & Inclusion (EDI)
- Customer service excellence
- Resident engagement
- Professional conduct
- Complaint handling
- Communication skills
- Managing difficult conversations
- Supporting vulnerable residents
Learners will:
- Improve resident communication skills
- Apply inclusive service approaches
- Handle complaints professionally
- Build trust with residents
- Demonstrate professional housing conduct
- Improve customer satisfaction standards
- Strengthen resident engagement capability