Help & support

Enquiry Desk

Visit us in the library
All Library Enquiry Desks are situated opposite the entrance of each library site, with the exception of the Library at MediaCityUK where you will find an Information Desk on the first floor. Visit Opening hours to find out when staff are available to help with your enquiries.

Telephone or email
Telephone lines are staffed 8am-5pm Monday-Friday (excluding bank holidays and University closure periods). Outside of these hours we offer an automated library renewal service, and voicemails can be left for us to pick up your enquiry as soon as possible.

• Tel: 0161 295 2444
• Email: library@salford.ac.uk
• Instant messaging service: ask a question, between 09:00-12:00 and 14:00-16:50 Monday to Friday, using the Chat box on the right of this page.

Just Ask - our Roving Support staff

If you need assistance in and around the library, look out for Roving staff wearing an orange sign. Roving staff are there to help you in using the library and its services; whether it is showing you how the shelving system is arranged, or logging onto a PC.

Subject support from the Academic Support Team

The Academic Support Team support staff and students across the University.

The Academic Support Librarians are your subject-related link person. They provide information literacy training sessions as part of taught programmes to help you use the resources we provide. You may also contact them directly if you need help in finding information for assignments or research.

Turnitin: a guide for students

Turnitin is being used at Salford as a tool for e-submission and matching text electronically to help avoid plagiarism. If your tutor instructs you to should submit an assignment electronically, visit our Turnitin pages to get information and guidance, including a video clip and User Guide.

Training Team

A wide range of ICT training is also available to all University students. Extra help is available when you drop in to our ITScope sessions, where you can ask specific questions about software, e.g. using formulas in Microsoft Excel.

User Guides

We have written a large number of user guides providing information on general and computing library services, subject areas and electronic databases.

• General
• Computing
• Databases
• Subjects

Accessibility

We aim to make our services as accessible as possible. Find out more about how to access our library sites, and what help and support is available in relation to library services.