Your university email account is accessed by logging into the Microsoft service portal https://login.microsoftonline.com/ using the email address and a password - initially supplied to each student when they join the University.
The Student Email service is part of the Office365 suite of products provided by Microsoft®. Please review the Office365 service description to learn more about the additonal features.
The Staff Email service provides business email accounts* for University staff, and for certain classes of University Associate where required—for example, office-based agency staff, external examiners, Artists in Residence, … In addition, functional email accounts/addresses (relating to business functions rather than individuals), distribution lists and SMTP email accounts can be set up as part of this service.
*Includes calendar functionality
If you receive any email from the University of Salford, which you believe to be abusive or deceiving, please forward it to firstname.lastname@example.org.
University staff, and Associates who have a legitimate requirement, are eligible for a University business email account.
Obtaining and Accessing Your Email Account
If you are eligible to have an email account, one will normally be created for you at the time when your main University IT account is created (see the User Accounts Service Description). Depending on how your login account is created, you should be informed of your email address as part of the creation process. Your email account will include a total of 1 gigabyte of storage space for email messages (new and saved), calendar appointments and other relevant information.
Once you have an email account, there are several means by which you can access it. Whichever you choose, you will at some point be required to enter a username and password in order to gain access to your email folders (inbox, etc.) and your calendar. The username you enter will be the same as* your University IT account username; the password is the same as your University IT account password—see University IT Account.
*If you are asked for a username during the process of connecting to your email account, enter this in the form: ISDADS\yourusername.
You can access your email folders and calendar:
It is sometimes appropriate for business functions—e.g., University library—to have email accounts whose addresses look something like ‘email@example.com’. Accounts of this type are known as functional email accounts. As well as (or even instead of) being used for email, functional accounts are sometimes used to provide shared/departmental calendars, which can be used, for example, as appointment diaries.
A functional email account should be requested by the director, manager or leader of the relevant business function, via the IT Service Desk; however, before requesting a functional email account:
If, having acquired a functional email account, you find that you are unable to establish a satisfactory archiving arrangement due to the volume of email traffic or other business constraints, please contact the ITS Service Desk who will ask you for a short, written business justification for increasing the account’s allocation of storage space.
Adding to/removing from the group of people who can access a functional email account
The account owner should contact the ITS Service Desk to add members to, or remove members from the group of staff who can access a functional email account.
An email distribution list is literally a named list of email addresses. When you compose an email, you can enter the name of the list in the ‘To’ (recipients) field; then when you send the email, it will be sent to all the addresses contained in that list.
Although it is possible to create your own private distribution lists (sometimes called Contact Groups) using Outlook, it sometimes makes sense to use shared distribution lists in cases where multiple staff regularly need to send emails to defined groups of recipients. Because of the need for increased control, shared distribution lists are created by IT Services on request.
If you need to have a shared distribution list created, then once you know all the recipient email addresses you need to include in the list, log this in My IT Desk or send an email to the firstname.lastname@example.org to request its creation; however, please note:
Adding addresses to/removing addresses from an existing distribution list
The designated list manager should contact the ITS Service Desk to have addresses added to or removed from an email distribution list.
An SMTP account is one that allows email messages to be sent directly from a software application without the need for an email client like Microsoft Outlook. The message transfer takes place between the application and the University’s SMTP server, over a TCP connection, using the Simple Mail Transfer Protocol. Associated with every SMTP account is a unique SMTP username and a password. Whenever the relevant software application needs to send one or more email messages, it first starts a session by authenticating to the SMTP server using the ‘SMTP AUTH’ username and password, after which one or more mail transfer transactions can then take place.
An SMTP account can be requested via the ITS Service Desk.
Although the university's email system incorporates advanced security features, it is important to understand that email security features are never guaranteed to detect all malicious or otherwise-undesirable emails; it is therefore vital that email system users remain vigilant when handling incoming emails—see the IT Security Advice pages.
Messages which, as a result of the University email system's security features, are detected as being offensive are either prevented outright from being delivered to the intended recipient, or they may simply have an offensive attachment removed.
You can always contact the ITS Service Desk for assistance with email and Outlook issues; however, self-sufficiency with regard to email management can significantly improve your productivity (and stress levels). Refer to the Microsoft website for further guidance.
If email access stops working from your mobile phone or tablet, it is usually because you have recently changed your main login account password (which is used also for connecting to your University email account). Whenever you change your login account password, the password stored in your mobile device—which the device uses to connect to the University’s email server—will always need to be manually updated to match it. Go to the appropriate guide if you are not sure how to do this: