Talking to Someone

Our 24-hour Student CareFirst telephone helpline provides emotional support by trained counsellors. If it would help to talk to someone call 0333 212 5968.

You can contact Counselling and Wellbeing from Monday to Friday between the hours of 9am to 5pm. However, you may not be able to access an appointment straight away, you may not be able to visit the campus or you may wish to talk to someone outside of our working hours. In such an instance there are a number of services that you can talk to either about a specific problem you are having or general concerns you have relating to your wellbeing.

  • Nightline is a confidential listening and information service run for students by students. It offers anonymous, non-judgemental and non-directive support for all callers, regardless of the situation. They are open for calls between 8pm and 8am every night of term, even during the exam period. You can find their contact details on the back of your Student ID Card.
  • Samaritans support callers from around the area by phone, face-to-face, from throughout the UK and National Local Number and by email. Their branch is located in Manchester on Oxford Road opposite the Palace Theatre open from 9am to 8:30pm. You  can also contact them on 0161 236 8000 with the phone line open 24 hours a day.
  • The Sanctuary is an ‘overnight, every night’ service providing a place of safety and support to adults feeling at crisis point and living with difficulties such as panic attacks, depression and low  mood. The service provides high quality, non-clinical support in a non-stigmatising manner. They are open from 11pm until 9am and can be contacted on 0161 637 0808.
  • Papyrus can be contacted by young people at risk of suicide or those worried about a young person at risk of suicide. They are a specialist telephone helpline service staffed by trained professionals who give non-judgemental support, practical  advice and information. You can contact them on 0800 068 4141 Mon to Fri 10am-5pm and 7pm-10pm, Weekends 2pm-5pm.
  • CALM promotes and delivers a free, confidential, anonymous helpline and website targeted at Young men, though CALM will listen to anybody who needs advice or support, regardless of age, gender or geographic location. Call 0800 58 58 58 Sat – Tue 5pm-12am.
  • SANE runs a national, out-of-hours helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers. They are open every day of the year from 6pm - 11pm.
  • Beat helpline is open to anyone who needs support and information relating to an eating disorder, including sufferers, carers, professionals and anyone who wants to find out more about eating disorders. The helpline can be contacted on 0845 634 1414, or for 25s and under the Beat Youthline can be called on local rate number 0845 634 7650 They offer a call back service so each user can save the cost of a call. Both help lines are open Monday to Friday evenings from 4.30pm to 8.30pm and Saturdays 1.00pm - 4.30pm. You can also email for support.
  • Cybersmile is a cyberbullying charity committed to tackling all forms of online bullying and hate campaigns. They deliver professional advice, education and support to those affected as well as their families and friends. Their website contains a plethora of useful information and they also have a confidential helpline. To contact them, call 0845 688 7277.
  • Victim Support is there for people to talk about their experience of crime anonymously and in confidence. Supportline volunteers can give emotional support and information over the phone and put people  in touch with local offices and other organisations that can help you. Call the Supportline on 0845 30 30 900, they are open 9am-9pm Mon-Fri and 9am-7pm Weekends.
  • RapeCrisis If specialist sexual violence support is required urgently the national freephone helpline can be called on 0808 802 9999 between 12pm-2.30pm and 7pm-9.30pm every day of the year. You can also locate a rape crisis centre near you.
  • Narcotics Anonymous is often the first point of contact for people needing support and advice about the nature of drug addiction. Anyone from the using addict to friends and family are welcome to call. The NA Helpline is now open 24 hours a day, seven days a week and can be accessed by calling 0300 999 1212.
  • Alcoholics Anonymous If help is needed with a drinking problem either phone the national help line on 0845 769 7555 or contact them by email.
  • Refuge offer a freephone 24-Hour National Domestic Violence Helpline run in partnership between Women's Aid and Refuge which can be accessed by calling 0808 2000 247
  • The Compassionate Friends – is a befriending and support for bereaved parents, grandparents and siblings. They can be contacted on 0117 953 9639 – 365 days a year – 10am to 4pm and 6.30pm to 10.30pm
  • Pregnancy Helpline offer free tests, help after abortion as well as other services. They can be called on 08453308466 Monday to Friday from 10am until 2pm and 7pm until 10pm. You can also email them for support.
  • Talk to Frank offers free and confidential advice 24 hours a day, 365 days a week by calling their helpline free on 0800 77 66 00.
  • National Domestic Abuse Helpline in partnership between Women's Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf. It can be accessed by calling their 24-hour free helpline on 0808 2000 247
  • Men’s advice line is a helpline for male victims of domestic abuse. They can be contacted Monday - Friday 10am-1pm and 2pm -5pm on freephone 0808 801 0327.
  • Autism Helpline provides impartial, confidential information, advice and support for people with autism spectrum disorders and their families and carers. They can be contacted on 0808 800 4104 from Monday to Friday 10am to 4pm.