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Date published: December 11, 2018

URGENT: Locked Student Accounts – Drop in Session

Several student accounts have been disabled due to the Phishing Email Attacks. We have been cleaning these accounts and making these secure again.

Those students, whose accounts have been disabled are asked to call the Digital IT Service Desk on 0161 295 2444 or come to the Digital IT drop-in session at the Library (Clifford Whitworth building) 12pm – 2pm.

Due to the Phishing Email Attacks, you cannot use the ‘Student Self Help’ to reset your account and email passwords. You are required to call the Digital IT Service Desk or come along to the drop-in session at the Library from 12pm – 2pm so your account can be reactivated.

What you need to look out for

  • You have received an email from a contact in your address book
  • When you open the email, there is a ‘display message’ asking you to click and follow a link. (Do not click on the link)
  • If you have clicked on the link and you are likely to be presented with a genuine looking website (BBC, University of Salford etc.) informing you of a special offer, free prize etc (example: free bitcoins). Clicking on this will ask you to login with your username or password.  DO NOT ENTER YOUR CREDENTIALS – this will give the attacker access to your email account, including access to your address book in contacts.

Please be vigilant in emails you receive and if you have clicked on a suspicious link, please contact the Digital IT Service Desk immediately on 52444 (external: 0161 295 2444).

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