As individuals, we largely operate through a digital lens, whether that be online banking, apps, video calls or remote working platforms. Smart technology is a common feature of our lives, which has been further accelerated by the pandemic. With this in mind, it’s important to remember that the housing sector itself is built upon individuals – staff, tenants, contractors, and many others.
Within the housing sector its predicted that 75% of customer interactions will be made online by 2023. It’s clear that the digital revolution is already here, with the next big question in that case being - what is the digital roadmap for the housing sector?
Salford Professional Development will bring experts and innovators in the field for the fifth time to try and answer this crucial question. An informative day filled with useful case studies, practical advice, methods of improving customer experience, data capture and analysis, as well as an opportunity to discuss your challenges and ask questions to our panel of experienced speakers.
Join us and discover a wealth of information to assist with your organisation’s digital needs.
At a glance
- Understanding the true value in which digital transformation will benefit your organisation
- Evaluating the importance of investments in establishing long term cost-cutting solutions
- Learning how to identify efficiency factors in the business using effective data analysis
- Better understanding of the areas in which digital transformation can make a difference
- Explore how the Internet of Things has demonstrated successful outcomes
- Examining the best future-proof technologies expected from customers
- Learning about successful relevant digital transformation programmes through case studies
- Understanding how the IT skills gap might directly affect your business
- Learning how to implement the best possible approach for supporting green initiatives
- Opportunity to have your questions answered in live panel Q&As
- Network with key figures associated with digital housing
Conference Opens: exhibition and networking
Opening remarks from the Chair
Opening Keynote - The green building revolution
This session will provide a national overview of the latest developments in the housing sector, and the government’s plans to improve the energy performance of new homes, with all homes to be highly energy-efficient, with low carbon heating and be zero carbon ready by 2025.
Retrofitting the nation’s homes
This presentation will cover how landlords are faring in response to retrofitting and decarbonising the nation’s homes. This session will discuss energy efficiency and the cost cap and why new regulations must be flexible. This presentation will explore the landlord’s perspective on how to ensure that new and existing homes meet the improved environmental standards.
Innovative Housing Provider Case Study
This UK housing sector case study session will cover the journey of a housing provider’s innovation strategy and culture, the lessons learnt and improving customer experience and engagement.
Digital maturity in Scotland
This session will discuss the SFHA Digital Maturity report findings after creating a benchmarking tool created for housing associations in Scotland used to measure and compare their digital progression and maturity against other housing associations and co-operatives.
The impacts of digital claims on tenants
This session will cover the potential issues and inequalities regarding access to technology This session will also cover different ways of administering and maintaining a claim – comparing Universal Credit to other benefits, and going through the options for off-line UC claims, things to consider for advisors.
Sponsored Seminar(s) including the Headline Sponsor Seminar slot
5 minutes movement
Digital and Cultural Transformation
This presentation will explore the importance of a digital and cultural transformation and how innovative technology can be a key enabler for process, service, and cultural change.
AI/Advanced Technology and the importance of collaboration
This presentation will share a best practice example of the use of automation and new technologies to drive both efficiency and value, and it will demonstrate the importance of collaboration.
Digital Inclusion and approaches to resident involvement
This session will explore examples of digital inclusion schemes, and how innovation can enable and encourage the community, tenants, and providers to communicate easily with each. This presentation will also review various multi-subject engagement examples.
The Energy House Laboratories – University of Salford
The Energy House Laboratories (EHLs) have a long track record for delivering innovative solutions to the housing sector aiming towards energy and carbon savings. They have established connections with the industry and have led several R&D projects on building energy performance, digitalisation of energy and building materials’ insulation performance. The EHLs consist of four labs: the Energy House, the Smart Meters > Smart Homes, the Thermal Measurement, and the Energy House 2.0. In this session, an overview of the four EHLs will be provided focusing primarily on the Energy House 2.0. The Energy House 2.0 facility consists of two large environmental chambers that can recreate a wide variety of weather conditions allowing buildings to be tested at full scale. EH 2.0 is the largest facility available for research and testing for the built environment sector. This unique facility will play a key role in accelerating the progress towards low-carbon and net-zero housing design. The Energy House 2.0 builds upon the success of the original Energy House laboratory, which was opened in 2012, and comprises a turn of the century end-terrace house within a single environmental chamber.
Closing Remarks from the Chair
Who Should Attend?
- Architectural Technicians
- Area Housing Managers
- Assistant Directors
- Business Development Officers
- Business Support Officers
- Commercial Managers
- FM Managers
- Head of Assurance and Supplier Managements
- Housing Digital Innovation Leads
- Housing Director
- Housing Investment Managers
- Housing Managers
- Housing Service Development Managers
- Housing Tenancy Managers
- Policy and Project Advisors
- Strategic Asset Managers
- Systems Support Officers