The Student Complaints Procedure applies to all registered students and outlines the process which should be used to raise a complaint about a service provided by the University and the process used when a complaint is received. Students are advised to read the Procedure in detail before submitting a complaint. The University of Salford Students' Union (USSU) has an Advice Centre which is able to provide independent advice and support about this Procedure. Students should contact firstname.lastname@example.org or telephone +44(0) 161 351 5400.
The following documents are for staff use only:
Guidance on drafting responses to complaints at all stages of the Prcoedure is available from email@example.com
To make enquiries regarding this procedure please use the email below: