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Student Complaints Procedure

The Student Complaints Procedure applies to all registered students and outlines the process which should be used to raise a complaint about a service provided by the University and the process used when a complaint is received. Students are advised to read the Procedure in detail before submitting a complaint.  The University of Salford Students' Union (USSU) has an Advice Centre which is able to provide independent advice and support about this Procedure.  Students should contact or telephone +44(0) 161 351 5400.

Resources for staff including template letters, forms and additional guidance are available via the Staff Hub

To make enquiries regarding this procedure please use the email below:

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