Dr. Claire Hookham

Salford Business School

Photo of Dr. Claire Hookham

Contact Details

Maxwell Building

Room: 726

Current positions

Associate Dean Academic (Quality and Enhancement)

Dr Claire Hookham is the Associate Dean Academic (Quality and Enhancement) at Salford Business School. Claire is an experienced Learning and Teaching academic leader with over fifteen years experience within Higher Education, across three institutions. Claire has held a variety of academic roles, including; Lecturer, Senior Lecturer, Programme Director, Academic Director of Student Experience, Associate Dean (Education) and Deputy Director. Claire’s academic discipline and PhD is Management Studies (with an ethnographic thesis based on fieldwork collected during a fifteen-month work placement at Walt Disney World, Florida). Claire is a Council Member of the British Academy of Management, a Senior Fellow of the Higher Education Academy, a Chartered Management and Business Educator at the Chartered Association of Business Schools and a Principal Practitioner of The Association for Business Psychology.

Areas of supervision

Corporate Cultural Control, Emotional Labour, Customer Services


  • Management
  • Organisational Behaviour
  • Strategy
  • Entrepreneurship
  • HRM

Research Interests

  • Corporate Cultural Control
  • Organisational Behaviour
  • Emotional Labour
  • Customer Services

Qualifications and Memberships


  • PhD Management Studies (University of Liverpool)
  • MBA Human Resource Management (University of Liverpool)
  • BA (Hons) English Literature and Theatre Studies (University of Liverpool)


  • Senior Fellow - Higher Education Academy Chartered Management and Business Educator
  • Chartered Association of Business Schools Principal Practitioner
  • The Association for Business Psychology Council Member 
  • British Academy of Management