FAQs

The majority of students complete registration in full through our online registration portal. The portal will guide you through the process step-by-step until you are fully registered.

If you are an international student you may be required to provide the University with your immigration documents. The online registration portal will make it clear whether this applies to you and explain what you need to do.

You will need:

• An unconditional offer to study with us
• Your student ID number (e.g. @00123456) and PIN number (e.g. 123456) which will be sent to you via email or text message shortly after your place has been confirmed and online registration is open
• To upload a passport-quality photo for your ID card
• To confirm how you will pay your tuition fees. If Student Finance are paying your fees on your behalf, this will automatically update on your account. If you are experiencing problems with this our Tuition Fees and Awards team can help
• To confirm your Right to Study (for international students, and those with a nationality outside of the UK and Ireland).

• Check that you are holding an unconditional offer on the portal you applied through (i.e. UCAS Track)
• Check your junk or spam folders to ensure your email hasn’t been blocked or filtered
• Add registration@salford.ac.uk to your safe senders list to avoid missing important information about registering
• If you can’t see any reason why your email hasn’t been received, you can let us know here and we’ll resend it to you.

It’s really important that you register promptly and before the start of term. This is to ensure you start your programme on time and don’t experience a delay in receiving any funding you have applied for.

If for any reason you feel you will be unable to register on time, you should contact your School Office or Research Administrator as soon as possible for advice. Your School/Research Administrator will consider your request and, if necessary, make arrangements for you to register late. Take note of the deadline given to you, as you will not be able to access the online registration portal beyond that date.

If you are starting a new programme (even if you have studied at the University before), you will be asked to order an ID card through the online registration portal. Make sure you upload a passport-quality photo when ordering your card to ensure we can produce your card quickly. Please note the on-screen instructions for the photograph format, as you may be charged for any reprints.

Once you have completed your registration, we will contact you via your student email account advising how you can receive your student ID card. 

Only once you have completed all registration steps will you have full access to your student email and the Blackboard VLE system, including your class timetable and module/course information. We will then contact you via your student email account advising how you can receive your student ID card.

This could be due to several reasons. We have listed some of the common errors below with some guidance on what to do next.

Fees could not be calculated

• We are working to calculate your tuition fees and determine how fees will be paid. The Tuition Fees and Bursaries team will be notified automatically of your error and will be in touch with you directly to resolve the issue and help you to register. Log out of the portal for now and wait for further information.

Not eligible to register – registration deadline passed

• You are trying to register after your programme start date. You will need to contact your School Office (for taught programmes) or your Research Administrator (for research programmes) in the first instance to request permission to register late.

Not eligible to register – no progression information

• Your school is yet to confirm your progression onto the next year of your programme. You will need to contact your School Office (for taught programmes) or your Research Administrator (for research programmes) in the first instance to resolve the issue.

Unable to determine programme of study/residency

• One or two details may be missing or incorrect on your student record. Please contact the Registration Team to resolve the issue by calling +44 (0)161 296 0023 (option 3, then option 1) or send an email to registration@salford.ac.uk.

Not eligible to register – registration holds in place (Right to Study check)

• If you are an international student or have a nationality outside of the UK or Ireland, you may be required to provide the University with your immigration documents. The online registration portal will make it clear whether this applies to you and will guide you through the process.
• If you have any questions about this, you can contact the Home Office Compliance team by telephoning +44 (0)161 296 0023 (option 3, then option 2) or emailing HomeOfficeCompliance@salford.ac.uk.

Visit our how to pay your fees page for details on the different payment methods we accept.

We're sorry this has happened. Please email our Fees and Awards team with your full name, student ID number and a brief explanation as to why you shouldn't be paying tuition fees, and a member of the Fees and Awards team will look into this for you.

You will need to log out of online registration until you have obtained your sponsor letter. You should email a copy as soon as you have it to income-treasury@salford.ac.uk.

Once your sponsor letter has been received and processed, you will be able to log back in and complete online registration the next working day.

If you are struggling to get your sponsor letter, the only way that you can complete registration is by setting up an instalment plan as a self-payer, on a temporary basis. No money will be debited from your account upfront and once you provide a sponsor letter then the instalment plan will be cancelled.

To discuss this further, please contact the Income and Treasury Team using the details above, or telephone them at +44 (0)161 295 0023 (option 2, option 1).

If you have not yet arranged your student loan, the only way that you can complete registration is by setting up an instalment plan as a self-payer, on a temporary basis. No money will be debited from your account upfront and once you provide confirmation that the Student Loan Company (SLC) will pay your fees, your instalment plan will be cancelled. In the event that your loan is not approved, you will become liable to pay your own tuition fee.

Once you have completed online registration, you will be emailed a proof of study letter, detailing your name, address, programme of study, the programme start date and your expected end date. Students on full-time programmes will also be emailed a council tax exemption letter. You may request an additional copy of either letter at any time through the askUS website.

You will be asked to set up your network access as part of the online registration process. You will be presented with a network username and will be asked to create your own unique password. Make a note of the details and keep them safe!

Only once you are fully registered will you gain full access to University network PCs and WiFi on campus, and your student email account.

Learn how to access your IT systems at Using Salford Systems.

If you have any problems, please contact the IT Service Desk on +44 (0)161 295 2444 or email Digital-ITServiceDesk@salford.ac.uk.

No, all students are required to complete a face-to-face appointment with the Compliance Team to provide the documents confirming their right to study before online registration can be completed.

If you have any queries whether this applies to you, please contact the Compliance Team by telephone at +44 (0)161 295 0023 (option 3, option 2) or send them an email at HomeOfficeCompliance@salford.ac.uk.

Please visit the gov.uk webpages to find out about how to apply for your student funding. The application form is available on the website, along with guidance notes. If you need further help, Student Finance England can be contacted on +44 (0)300 100 0607. Remember that you must re-apply for your funding each year. Make sure you submit your application on time - a few months in advance of the start of your academic year.

You may apply to Student Finance England if you are ordinarily a resident in England. Alternatively, you will have to apply to Student Finance Wales, Northern Ireland or SAAS (Scotland) if you are normally a resident elsewhere. If you initially applied for a different university, please call Student Finance as soon as possible to inform them that you will be now studying at the University of Salford.

If you have been successful in securing a maintenance loan you should have received a ‘Students Entitlement’ letter from the Student Loans Company (SLC) detailing how much you will receive and when you should expect each payment. You should be able to access a copy of this letter from your personal SLC account.

The maintenance loan will be paid directly to you in your own bank account, so check that these details are correct. Payments are made three times a year and are normally around the start of each term.

Please note students have to complete their registration first before the University can submit an electronic Confirmation of Registration to Student Finance, which will trigger the release of any scheduled funding.

You can find further information here from Student Finance England.

Student parents or those who have caring responsibilities can apply for the following grants from Student Finance England:

• Childcare Grant - this is additional income-assessed funding to help students with children pay the costs of childcare during study. For the 23/24 academic year the maximum grant per week is £188.90 for one child or £323.85 for two or more children, or up to 85% of their costs, whichever is less.
• Parents’ Learning Allowance - this is additional funding to help students who are also parents. It covers up to £1,915 per year for travel and course costs (not available for NHS students).
• Adult Dependents’ Grant - this is additional funding to help students who are financially responsible for another adult. The maximum grant for the 23/24 academic year is £3,354 per year.

If you have any kind of disability, we advise you to contact the Disability Inclusion Service via disability@salford.ac.uk or by calling +44 (0)161 295 0023 (option 1 then option 2) to arrange an appointment to discuss your study-related needs and any funding that may be available to support you.

Students who are recommended a computer through Disabled Students’ Allowance will be required to contribute £200 towards the cost. However, there is support available through the Salford Support Fund for those from low income households.

We can provide registered students with a bank letter detailing your name, address, programme of study, start date and end date. You may request the letter through our askUS website.

Please note that this cannot be used as evidence to verify your address with the bank. Our bank letters detail a disclaimer at the bottom of the page stating that the University is unable to verify the student's term time address. The reason for this is that each student is responsible for updating their own address and may change their address with no evidence at any time through our website. If you have been asked to provide evidence of your address, please refer to the bank to which you are applying for a list of suitable documents.

If you have not yet completed registration you are still able to request a letter but please be aware that it may not be acceptable for the purpose for which you require it. The letter will state that you are ‘eligible to register’ as opposed to a ‘registered student’.

When you complete registration you'll automatically be given access to an Inspire account. The scheme is open to all students on an undergraduate degree based at the University, and gives you £150 of credit to spend in a dedicated online store. You'll be able to buy learning resources such as text books, electronics or stationery, to give you the best possible start to your studies here at Salford, or you can use the credit to buy students’ union society memberships. This scheme will run annually, meaning you’ll receive £150 of credits each year of your undergraduate degree if based here on campus.

For students from low-income backgrounds and living in areas where participation in higher education is low, there will also be the opportunity to receive an additional £350 of credits, bringing the total to £500 each year. This will be based on your personal circumstances and will be assessed at the point of registering as a student.

For further details on the scheme and to get an idea of what you can buy, visit the Inspire site.

If you want to pay your tuition fees in full and receive a 3% discount, then you can do so during your online registration, or at Online Student Payments, or by bank transfer at Flywire. The amount you need to pay will be displayed immediately during online registration, or by logging into Online Student Payments or by contacting the Finance Team at income-treasury@salford.ac.uk.

Your first instalment will be due the month after your ‘official course commencement date’. So, if your ‘official course commencement' date falls in June then your first instalment will be taken 31/07/24.

Find more information at Paying fees - Self-funding students.

Where you are asked for payment of your tuition fees during registration, you can set up a payment plan to cover your tuition fees in five consecutive monthly instalments. You will need to select ‘payment in instalments by debit/credit card’ and set up your instalment plan.

If your course start date is in March then the first instalment will be on 30/04/24. If your course start date is in June then the first instalment will be on 31/07/24.

International students can use a credit or debit card from your home country, and then if required you can change this to a UK card when you arrive and have opened a bank account. You can find details of how to do this at Paying fees - Self-funding students.

Help online or on the phone - If you get an error message when entering your credit/debit card, the Finance team can assist – contact them at income-treasury@salford.ac.uk or +44 (0)161 295 0023 (option 2 then option 1).

If the error says 'card issuer declined’ then you may need to contact your bank to get approval for the transaction and then re-attempt it. Also please be aware that to set up your instalments you do need to have at least £1.00 in the account when you enter your card details for this to work.

For any other payment related queries you can contact Finance, Monday to Friday 9:00 until 17:00 on +44 (0)161 295 0023 (option 2 then option 1) or email income-treasury@salford.ac.uk.

If you have joined the University through Clearing and have your Student Finance funding linked to another institution, you will need to complete a Change of Circumstance of your Student Finance to correct this. Alternatively, you can contact the Fees and Awards team with your Student Support Number (SSN) and they can action this on your behalf. You will still need to set up a payment plan whilst the Change of Circumstance is being processed.

Format

8-digit number preceded by the @ sign e.g.: @12345678

What's it used for?

Your Student ID number is unique to you and is used throughout your time at University so that you can be easily identified.

How do I find my student ID number?

Your Student ID number was communicated to you when you made your application and is used in most of our communications during the application phase.

How do I find it later?

Once you’ve got your Student ID card it will be shown on the front – chances are you’ll have this memorised soon enough!

How do I get help with my student ID?

askUS in University House, on Peel Park campus, can provide support on any issues relating to your Student ID. If your Student ID card is lost, please check with the help desk at Clifford Whitworth Library to see if it has been handed in. If not, then you will need to purchase a new one via the eShop.

Format

6-digit number e.g.: 123456

What's it used for?

Your PIN is used for online registration, and later when you want to use our Self Service facility.

How do I find my pin?

Your PIN is communicated to you in your registration email.

How do I find it later?

Please make a note of your PIN and save the registration email confirming your PIN.

How do I get help with my PIN?

If you don’t know your current PIN, you can request a reminder online.

As a new student, you will be asked to set up your network access as part of the online registration process. You will be provided with a network username and will be asked to create your own unique password. Upon completion of online registration an automated email will be sent to your personal email detailing your network ID, network password and university email address. Make a note of the details and make sure to keep them safe!

Format

Your network password must be at least nine characters and contain: a lower-case letter, an upper-case letter and a number. It must not contain your network ID and any part of your name that is three characters or more in length.

What's it used for?

You can use your network login details immediately to access Blackboard (the University's virtual learning environment) network PCs, Wi-Fi on campus, and your email and library accounts.

How do I find it later?

If you have forgotten your network password you can reset it online.

How do I get help with my network password?

If you are having technical issues with your network password, please contact the IT Service Desk by logging a query online, by calling +44 (0)161 295 2444 during office hours or by emailing Digital-ITServiceDesk@salford.ac.uk.

Format

FirstInitial.Surname@edu.salford.ac.uk

If you have middle names the initials will also be included e.g. a.b.c.smith@edu.salford.ac.uk

What's it used for?

You will need your university email address to access your university Office 365 email account. This is the main method of communication for students.

How do I find this out?

During the online registration process you will be provided with your university email address and asked to create a password.

How do I find it later?

Please make a note of your university email address and save the email confirming your network ID, network password and university email address.

How do I get help with my university email?

If you are having technical issues with your university email, please contact the IT Service Desk by logging a query online, by calling +44 (0)161 295 2444 during office hours or by emailing Digital-ITServiceDesk@salford.ac.uk.

What is Blackboard?

Blackboard is the University's Virtual Learning Environment (VLE) used by staff and students to support learning.

What's it used for?

Each academic module has a Blackboard course attached to it and students are automatically enrolled on Blackboard courses each semester. You can use Blackboard to access module learning materials and e-submit your work for marking and collaboration.

How will I first find out about Blackboard?

During the online registration process, you will be provided with your Blackboard login and asked to create a Blackboard password.

How do I access Blackboard throughout my studies?

You can access Blackboard online.

How do I get help with Blackboard?

You must have completed registration before you can access Blackboard. More information on setting up Blackboard can be found on the library pages.

If you are unsure whether you have registered, or have questions about registration, you should contact registration@salford.ac.uk

If you are having technical issues with Blackboard, please contact the IT Service Desk by logging a query online, by calling +44 (0)161 295 2444 during office hours or by emailing Digital-ITServiceDesk@salford.ac.uk.

What is MFA?

When setting up passwords or logging in to some of our systems, you might get asked for Multi-factor authentication (MFA). MFA is an electronic authentication method which allows you to access a website or application only after successfully presenting two or more pieces of evidence to an authentication mechanism.

It enhances the security of the University network and ensures that all data stored on there is secure.

I have tried to set up MFA, but I have not received the password to my phone, what do I do?

Support for setting up Multi-factor authentication for your university account can be found online here:

How to set up an alternative method

How to use self service password reset (SSPR)

Initial set up for combined MFA and SSPR

You can also contact the IT Service Desk on +44 (0)161 295 2444 / Digital-ITServiceDesk@salford.ac.uk.

Once you have registered and got your network username and password you will be able to login to the Student Hub which is a resource of information for our students.

For any questions you might have you can use the askUS service. Our askUS staff can give you the right advice when you need it most, whether you have a question about finance, wellbeing, religion or visas and immigration or if you need support with your studies, your career or a disability.

What is Advantage?

Advantage is an online system that gives you access to all the careers and employability services available at the University. 

What's it used for?

You can use Advantage to find out about current vacancies and events happening throughout the campus and book onto career and skills development workshops.

How will I first find out about Advantage?

Information on Advantage will be provided to you as part of your university induction and supporting information can be found on the Student Hub.

How do I access advantage throughout my studies?

Advantage can be accessed online where you will be prompted to log in with your network ID and network password.

How do I get help with advantage?

If you are having technical issues with Advantage, please contact the IT Service Desk by logging a query online, by calling +44 (0)161 295 2444 during office hours or by emailing Digital-ITServiceDesk@salford.ac.uk.

What are printer credits?

Printer credits are the currency used to facilitate printing and photocopying for students at printers throughout the University.

What are they used for?

The Library manages the print service and printer credits are required to be able to use the printers. Each printing job is paid for using printer credits - the cost depends on the size of paper and type of print job.

How do I first access printer credits?

You will be granted £2 free credit when you submit your first print job and your printing account is created.

How do I access printer credits throughout my studies?

Additional printer credits can be purchased with cash at the Clifford Whitworth Library or Allerton Learning Space using your student ID card.

Alternatively, you can pay online with credit/debit card. A 5% bonus is offered for online payments.

How do I get help with printer credits?

Library staff are available to assist at Clifford Whitworth and Allerton Learning Space during staffed hours, or queries can be sent to print-management@salford.ac.uk.

What's it used for?

Self Service allows you to make changes to your PIN and security question, and view data relating to your student record, including address and contact details, financial status, and module data.

The Self Service Student Portal allows you to make personal mitigating circumstances requests, programme or module changes and requests to withdraw from your course.

How will I first find out about Self Service?

Information on Self Service will be provided to you as part of your induction.

Supporting information on Self Service can be found on the Student Hub.

How do I access Self Service throughout my studies?

You can access Self Service at any time once you’ve started your studies – simply go to the Student Hub web page once you are registered.

How do I get help with Self Service?

If you are having technical issues with Self Service, please contact the IT Service Desk by logging a query online, by calling +44 (0)161 295 2444 during office hours or by emailing Digital-ITServiceDesk@salford.ac.uk.

What's it used for?

A variety of goods and services are available on the eShop, including annual car parking sessions, course materials, field trips and short courses, as well as various conferences and events.

How will I first find out about the eShop?

When you are required to purchase an item from the eShop you will be directed there by a department or school.

The eShop is available to all students and can be accessed online. To make a purchase you must have an eShop account. This can be created the first time you access the shop.

How do I access the eShop throughout my studies?

The eShop will be available throughout your studies. You can simply return to the site and login using the email address and password that you used to create the account.  

There is a forgotten password option if you can’t remember your password.

How do I get help with the eShop?

If you have an issue with an item, please contact the relevant department via the contact details available on each individual product.

What is Inspire?

All students who are joining the University of Salford on an undergraduate degree will be eligible to receive £150 online credit to spend on the online Inspire store. Terms and conditions apply, please see the Inspire website for more details.

What's it used for?

Inspire allows you to buy learning resources such as books, stationery and electronics, to give you the best possible start to your studies here at Salford.

You can also use the credit to buy Students’ Union society memberships.

How will I first find out about Inspire?

Look out for an e-mail from John Smith (the company that manages the Inspire fund) once you have completed the online registration process. The email will provide you with your login details to access the online shop.

How do I access Inspire throughout my studies?

You can access Inspire throughout your studies.

Please make a note of your Inspire login details and save the email confirming your username and password. There is a forgotten password option if you can’t remember your password.

How do I get help with Inspire?

We have a resident engagement partner on campus to help with any queries. They are based on the second floor of the Clifford Whitworth Library or you can e-mail via customer.service@salford-inspire.co.uk.

What is timetabling?

Timetabling is a university team that works with the University's schools to schedule your examinations, classes, seminars, and lectures to produce a timetable for your academic induction, studies, examinations and assessments.

What's it used for?

The timetabling team creates a schedule for your academic studies. The timetable is created to provide you with information on when and where to attend the events that you have been allocated to.

How do I access my timetable throughout my studies?

When they are ready for 2023/24 you'll be able to access them via the University's online timetable system. Find out more on our timetable guidance page.

How do I get help with my timetable?

If you need support from the timetabling team, please email timetable-enquiries@salford.ac.uk, or call +44 (0)161 295 0023 (option 4; option 2).

We have partnerships in place with Campus Living Villages, who manage Salford Student Village, consisting of Peel Park Quarter, John Lester and Eddie Colman. To find out more about the rooms or book online, visit their website.

We also work with Manchester Student Homes who accredit local providers of private accommodation. They offer independent housing advice and only advertise properties from accredited landlords who have signed up to their Code of Standards. For more information on their services, please visit their Manchester Student Homes website.

Some examples of other student halls in the local area include IQ, X1, Riverside, True Student and Tramways.

You can also contact them directly, by calling +44 (0)161 275 7680 or emailing manchesterstudenthomes@manchester.ac.uk.

Rooms at our Campus Living Villages accommodation sites fill up very quickly and we advise our students to book as soon as possible. To find out more about the rooms or book online visit the accommodation website.

If you require further assistance, please email salford@clvuk.com or call +44 (0)161 6675 010.

If all rooms become full at both sites, students can keep checking back as sometimes rooms are released again if there are cancellations.

We would also encourage you to look on the Manchester Student Homes website or to book a hotel/hostel if you haven't acquired a room ahead of arrival on campus. We run 'Find a Home' events throughout the academic year. If you'd like more information on these please let us know at askUS@salford.ac.uk.

Campus Living Villages (CLV) works closely with our askUS student support service to ensure you are supported as you move in and with any changes you may experience whilst away from home. 

For more information on support and advice available to our students, see the student support, health and wellbeing section below.

There is a Tesco Extra, Aldi and Lidl approximately 1.2 miles (a 20-minute walk) away from our Peel Park campus. We also have a student store on campus which stocks all of the essentials too.

You can also get a food shop delivered to your accommodation, although it is unlikely that the delivery driver will carry it to your flat.

For Campus Living Ventures residents, their website has a handy FAQs page with a list of what is already provided in their accommodation and what students should bring with them, under the ‘Moving In’ section. For students staying in other student halls or private rental accommodation, please check with your accommodation provider/landlord before arriving.

If you're staying in shard accommodation, it’s a good idea for housemates to chip in a couple of pounds a week to pay for things you’ll all use, especially kitchen supplies such as washing up liquid, sponges and surface cleaner.

As a new student, getting to know your school, your course and your coursemates is one of the most important parts of starting university.

Your course team has designed a programme of essential induction activities to help give you the best possible start to your academic journey. The events will introduce you to your course, your tutors and support staff, and give you the opportunity to meet other students on your course.

The induction schedule will be published on the website when it's ready and you will also receive an email with a link to your schedule. If you are joining an International Foundation Year course, Salford Languages will contact you directly with details of your induction activities.

You can find an interactive campus map for all our university buildings, car parks, cafes, university accommodation, public transport and buildings on our travel section.

Take a look at the travel section of our website, where you can find details of how to reach us by train, bus and using the tram.

Our main campus, Peel Park, is just over a mile from Manchester city centre and a five-minute journey by bus. Buses run every few minutes to the city centre, and if you're coming by train we’ve even got our own train station (Salford Crescent) on campus.

You can also use a free bus service that connects our Peel Park and Frederick Road campuses to MediaCity - the number 50 bus. Make sure you have your student ID card with you as you will need to show it to the bus driver to travel for free.

There are around 400 spaces to park bicycles across all the University campuses. The majority are contained within secure shelters.

You can find instructions on how to reach us by car in the travel section of our website.

Parking on the University of Salford campus car parks is chargeable seven days a week between the hours of 9:00 and 18:00. To park on one of the campus car parks, you must do one of the following:

• Purchase a monthly/annual permit
• Pay by phone
• Pay and display a ticket on arrival

PayByPhone is the most convenient way to pay for parking. It’s easy, either use the app, do it online or call +44 (0)161 880 0100. The current charges for parking are £1.20 for two hours, £2.40 for three hours, £4 for a whole day (9:00 to 18:00) or £28 per month (30 days).

Be aware that parking on one of the campus car parks is on a first come first served basis. The purchasing of a parking session does not guarantee a space on any given car park. Parking, particularly at the start of term, is extremely busy so travelling to the University by other means is strongly advised.

For more detail on parking on campus, please visit our website.

Bus

The number 50 bus, operated by Stagecoach, runs every 10-15 minutes from Manchester city centre via our main Peel Park campus and Salford Shopping Centre. You can travel for free on this bus between the main university campuses and MediaCity by producing your University ID card. To help plan your journey visit Transport for Greater Manchester's journey planner.

Tram

Trams run every six minutes between Manchester Piccadilly and MediaCity. The journey takes approximately 15 minutes. You can also catch services along the Eccles or MediaCity lines, which generally stop at Trafford Bar and Cornbrook (i.e. you can transfer at these stops from other tram lines). Plan your journey using the Transport for Greater Manchester's journey planner.

Bicycle

There are over 300 cycle bays across the MediaCity site. Find a cycle hub where you can store your bike from just £2 a week.

Car

For those who need to travel by car, a link road with the M602 motorway gives drivers the option to approach MediaCity from either end of Broadway. The M602 provides onward links to major routes leading in all directions. Please note that there is very limited parking at MediaCity.

Within our dedicated student support service, askUS, the Wellbeing and Counselling team are on hand to support you throughout your studies. We've created a Wellbeing and Counselling page to provide you with more information on our wellbeing service, including who to speak to about your mental health and guidance on how to ensure you remain supported once you start university. 

Previous students tell us that getting support in place early or ensuring any existing support they had in place was transferred to Salford, really helped them to enjoy and succeed in their studies, so we would encourage you to start the process as soon as possible. 

For more information, please call the Wellbeing team on +44 (0)161 295 0023 (option 1 then option 1) or email wellbeing@salford.ac.uk.

Further support is available from the Students' Union's peer support listening service Rafiki, where you can talk to our student volunteers. This can be face-to-face, online or by phone or video call.  They can also signpost you to support services on campus or externally which can help.

We also have a dedicated Report and Support service. We hope that you won’t need to use it but if you do, please know that we believe that bullying, harassment, sexual harassment, sexual violence,  discrimination, domestic abuse, stalking, physical violence, racism, microaggressions and hate crime are never OK. It is important to speak up so that we can act on it and support you.

To speak to someone at any time of day or night, you can contact the Student CareFirst phoneline where you can access free and confidential counselling 24 hours a day, seven days a week on +44(0)800 970 1080. Find out more on the Student Hub.

Student Minds, the UK’s student mental health charity, is also here to help you and has useful guides to help you navigate university life, with advice and tips before you start and also when you become a university student.  

The University of Salford offers a range of support and advice through our askUS service for care experienced young people, disabled learners, young carers and estranged learners (students who will be studying without family support). We will support you every step of the way, and as a student at Salford, you will have access to our counselling and wellbeing services to ensure you reach your full potential.

Students can also find support from several dedicated charities across the UK, such as Buttle UK who provide grants and assistance to vulnerable young people, Rees Foundation who strive to help care experienced individuals and Stand Alone who offer advice and support services to people estranged from their families.

In addition, there are a range of services available to you across Greater Manchester, and you can find the contact details for these and each university on the Greater Manchester Higher website.

If you have a disability, long term condition or Specific Learning Difficulty such as dyslexia we advise you to contact our Disability Inclusion Service via disability@salford.ac.uk or by calling +44 (0)161 295 0023 (option 1 then option 2) to discuss your study-related needs. The team can also support you in applying for Disabled Student Allowance (DSA) where further support might be recommended such as Non-Medical Helper 1-1 support, software and equipment.

It is never too early to request support. We encourage you to contact us at least three months in advance of your start date so we can ensure your needs are met ready for you starting your course.

Students who are recommended a computer through Disabled Students’ Allowance (DSA) are required to contribute £200 towards the cost. However, there is support available through the Salford Support Fund for those from low income households.

AcessAble    

You can now find your way around our whole campus with our new free app, AccessAble Salford Uni. Developed by Estates and Property Services in partnership with AccessABLE (the leading provider of access information for disabled people in the UK), this app includes detailed accessibility information about lecture halls, cafes and bars, toilets and halls of residence.   

Find out more and download the AccessAble app.

If you find barriers to your access, either temporary or permanent, please contact Estates and Property Services on +44 (0)161 295 4444 or estates-supportteam@salford.ac.uk, or our Disability Inclusion Service on +44 (0)161 295 0023 (option 1 then option 2) or disability@salford.ac.uk.

Accessible car parking

We have accessible car parking spaces across campus and blue badge holders can park for free. To obtain a parking permit, please take your blue badge to reception in Maxwell building. For information about locations and use, please contact our Estates office on +44 (0)161 295 4444 or estates-supportteam@salford.ac.uk.

Deaf alerter

All university buildings are equipped with a Deaf alerter radio-based fire alarm warning and public address messaging system.

Salford Crescent train station

Salford Crescent train station is on campus but is not part of the University. Access is by steps or lift.

Further information 

For further information regarding disabled access please visit AccessAble.

Please contact the Disability Inclusion Service  for study-related support.

We appreciate that starting university can be daunting and that settling in may take some time.

If you'd like to make sure you feel confident with your academic skills, check out our get ready to learn at University page.

Student Minds, the UK's student mental health charity, has also created a resource called transitions, to provide you with information and tips to guide you through the process of moving and settling in to life at university.

There are two highly recommended vaccines that all new students should get, Measles, Mumps and Rubella (MMR) and Meningococcal ACWY. Contact your GP if you are not vaccinated. For further information on vaccinations go to the NHS website.

Some students studying on our health care professions courses will also need an occupational health check before they start. If you do need a health check, you will be contacted by the team once your place is confirmed. For more information please visit the School of Health and Society's website.

If you’re going to be studying on one of our healthcare professions courses, you may need a DBS check before you start. If you do need a DBS check, we will contact you about this once your place is confirmed, including instructions on how to apply for DBS clearance through the University’s online system. For more information please visit the School of Health and Society's website.

We have a doctor's surgery on our Peel Park campus that students can register with as soon as they arrive to access health services. For more information and to register, visit the University Health Centre's webpage. 

We have a wide range of societies, sports groups and social activities on offer so that you can pursue your passion or try something new. We also offer housing and academic advice and support. Check out the Salford Students' Union website to find out more. 

For the latest updates, follow the Students' Union on Instagram, Facebook and X. 

You can find information on all society groups and sports clubs on our website. You can even start a new society, or start your own sports club.

Most of the information that you require can be found on the Students' Union website, however you can reach us via email on students-union@salford.ac.uk and someone will get back to you ASAP.

For the latest updates, follow the Students' Union on Instagram, Facebook and X. 

If there’s anything else you’d like to know, then just askUS. askUS is our dedicated specialist support service for all students. Whether it’s finances, wellbeing, faith, support with your studies or disability, our askUS staff can give you the right advice, when you need it most, all under one roof. We're available:

• Online at salford.ac.uk/askus
• On the phone +44 (0)161 295 0023 
• By email at askUS@salford.ac.uk