Certificates and transcripts
Frequently asked questions about Certifcates and Transcripts for Graduation.
When will my certificate and transcript be available?
Certificates are usually printed and distributed within eight weeks following the confirmation of award at an examination board.
Whilst you are waiting for your certificate and transcript to be printed, you can use your results letter as evidence that you have successfully completed your course. If you have not received your results letter, please contact your school.
Your degree certificate is an important legal document and should be treated as such, therefore you will only ever have one original certificate. If this is lost or damaged, you can purchase a replacement certificate via our online shop.
If you have any outstanding debts with the University, your certificate will not be printed until your debt is settled in full. For further information, please contact the Income and Treasury Team on +44 (0)161 295 0023 (option 2, option 1) or by email firstname.lastname@example.org Please quote your student ID number in the email.
How will I receive my certificate and transcript?
Certificates and transcripts are dispatched by post to your permanent home address. Please check and update your address on the Student Self Service Portal (you will need your username and password to login). If you have already received your results letter, please email email@example.com (with the subject heading “URGENT: "Address Change for Certificate") to confirm that your address has changed, as your certificate and transcript may already be in production.
If you have any other questions, or would like more information, please contact firstname.lastname@example.org.
How will my name appear on my certificate?
Your certificate will display the name in which you registered, and in the UK name format of first name, middle name, last name. It is your responsibility to check that your full and complete legal name is held on our records, you can check this on the Student Portal, you will need your network username and password to login.
If your name is incorrect, it must be updated before you submit your final piece of work or sit your last examination. After your results have been ratified at the awards board, your name can only be amended in line with the University’s Name Change Policy and in most cases incurs a fee (currently £50.00).
Check my name is correct on your records. You will need your Network username and password to login.
If your name requires amendment, please email email@example.com before you submit your final piece of work or sit your last examination, and attach evidence of your full and correct name (e.g. passport, driving license, deed poll) and request that your name is updated (with the subject heading “URGENT: "Name Change for Certificate").
How can I amend my name on your records?
If your name requires amendment, it must be updated before you submit your final piece of work or sit your last examination. Please email firstname.lastname@example.org to request this and attach evidence of your full and correct name (e.g. passport, driving license, deed poll). Please include your student ID number and full name in the email and include ‘URGENT: Name Change for Certificate’ in the subject heading of the message.
After your results have been ratified at the awards board and a results letter issued by your School Office, your name cannot be amended, except in line with the University's Name Change Policy, which in most cases incurs a fee (currently £50.00).
I have already received my certificate, but my name is incorrect
After your results have been ratified at the awards board, and you have received your certificate, your name cannot be amended, except in line with the University's Name Change Policy. After your certificate and transcript have been printed your name cannot be amended in line with the university's Student Name Change Policy.
How do I obtain another copy of my certificate?
Your certificate is a legal document and only one certificate can be in circulation at any one time. Multiple copies of certificates cannot be requested. If your original certificate has been lost, or damaged beyond use, you can order and pay for a replacement certificate via the University’s online shop. Order a replacement certificate.
How do I obtain another copy of my transcript?
You will receive a transcript with your certificate, but if you require more transcripts, you can order and pay for them via the university’s online shop. Order a replacement Transcript. When the webpage opens, please make sure that you order the correct transcript (scroll down the webpage and select “Transcript 2007 or later” if you have recently completed your programme of study)
I need a breakdown of my modules, study hours, placement details, syllabus, etc.
The breakdown of your modules and marks are available included in your academic transcript. If you are a final year student, you will receive a copy of your academic transcript with your certificate.
If you require evidence of your Placement Hours, Clinical Hours, Syllabus, Study Hours etc. this can be obtained from your school. School Contact Details.
If you require both a transcript and a document confirming Placement Hours, Clinical Hours, Syllabus, or Study Hours etc. please order a replacement transcript via our online shop and add a note (into the Additional Information section), when you are placing the order, to let us know what you need.
How do I obtain an Apostille stamp?
An Apostille is a legal certification that makes a document from one country valid in another country (provided that both countries are signatories to the 1961 Hague Convention Abolishing the Requirement for Legalisation for Foreign Public Documents).
In the UK, the Foreign and Commonwealth Office (FCO) Legalisation Department is the office that has the responsibility of issuing an Apostille certificate to documents originating from the UK.
The University cannot issue an Apostille.
How to apply for an Apostille?
- Apply to a recognised Public Notary to have the relevant documents notarised.
- Apply to the Foreign and Commonwealth Office (FCO) to have your notarised documents legalised and an Apostille issued.