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Finance Department

Agresso Support & eShop

Agresso logo

UBW (Agresso) Upgrade: April 2018

Here is a quick guide on logging in and navigating the new look UBW Web application: UBW Web Quick Guide

The Agresso Support team maintains the University’s core financial system – Unit4 Business World (Agresso). Our current software version is 5.7.1 – Milestone 4 which was implemented during April 2015.

The team is responsible for:

  • Administrating users’ access and supporting the users
  • Ensuring that the system does not suffer down time
  • Resolving day-to-day operating issues
  • Maintenance & running of interfaces with other University systems such as Banner, SAP & Alma
  • Maintenance and import of external interfaces such as exchange rates, bank statements and payment files
  • General system maintenance and data management
  • System accounting including completion of month end period roll over and year end roll over tasks
  • Loading of large batch journals
  • Specialised report building and maintenance
  • Development of procedures for efficiency, automation and control
  • Project change management for system use
  • Implementation, Project management, Testing, Customisation and Roll out of new application features and upgrades

Our goals are:

  • Provide an excellent user support for resolving day-to-day operating issues
  • Streamline use of the application through automating processes
  • Implementing new features and providing enhanced reporting facilities
  • Supporting our users to get the best out of the system for their needs

Agresso Helpdesk

The Agresso helpdesk is the first point of contact for all Agresso system related problems, for information on a specific transaction or process you should contact the Finance team who deal with that area e.g. Supplier information or changes to the Procurement team.

Opening times

The Agresso Helpdesk will be open from 9.00am – 4.30pm Monday to Friday

How to contact us

Please include the following information if emailing us:  
  • Name
  • Phone number
  • A brief description of your query
  • Any error messages which need to be screen printed - how to create a screen print
  • Telephone: 0161 295 5010
Before calling the Help Desk please:  
  • Check to see if your question has been answered in the FAQs
  • Note down the numbers of any relevant Requisitions/Purchase Orders/Invoices/Journals
  • Screen print any error messages that are part of your issue
  • Use AIMS (Agresso Instant Messaging Service) in Agresso Web to send a message with specific Agresso screen print examples attached if needed
  • Search for either 'Michelle Williams', 'Matt Blundell', or 'Sarah Taylor' (Format: 'Surname, First Name') to find and message us

eShop Setup Form

The University eShop is an online store where staff, students and external customers can purchase items/pay for services securely, using debit or credit card.  To visit the eShop website please use this link;

If you are a member of staff and you would like to put an item on the eShop for people to purchase/pay for, please submit a setup form via the link below.  You will need a project code for your income to go to before you start, please contact your finance team if you do not have one already.

Please note; this is not how you request the purchase of items from external suppliers.  If you wish to purchase something, please contact your finance team in the first instance.