"...the ITS team responded positively and with great speed and professionalism in making the change...Thanks so much for your excellent work in making this happen."Bryan Taylor, Supplier via Student Life Directorate (July ’16)
"James has provided excellent project management of the RIS workstream, working closely with the R&E business lead, and with excellent support from Karla Seward, and management support from Mark Hilditch. The project was complex, with a number of senior stakeholders, both professional services and academic. The project also had a long history (prior to James and Karla's involvement), which meant that some of the academic stakeholders were either cynical or reluctant to commit time to the project. Despite this, James and Karla engaged with all stakeholders through various means to ensure their requirements were recorded.
The project finished on time, and with an excellent set of requirements, none of which would have been possible without James' management of the project, and Karla's business analysis work. Both James and Karla have gone above and beyond the call of duty to achieve this result and always found innovative ways around issues and problems."Dr Jo Creswell, Research and Enterprise Division (Sept '16)
"The introduction of SMS...aimed to provide an enhanced service to our users and streamline our internal processes for the management of lost books. Working with the Project Manager we were able to utilise an existing system, Connect Txt, without having to purchase additional software. When the project began to stall due to technical issues, the Project Manager intervened to ensure continued progress. ITS Developers worked closely with us throughout the project to ensure its successful conclusion."Angela Walker, The Library (Nov '16)
"This development has resulted in significant efficiencies for this particular area of work that will greatly benefit staff and students alike. The support that ..ITS... provided throughout has been terrific and made what we thought would be an onerous exercise into a thoroughly pain free experience."Fiona Pasquill, Directorate of Student & Academic Support (Feb '17)