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Digital IT

Office365 FAQ

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How do I access my email account/the Office365 service?

Open and use your student email address and password to log in.

Where can I find my email address and password?

If you do not know you email address, contact the ITS Service Desk. If you know your email address but not the password, reset the password via the Password Self Service page (choose ‘Change Your Office365 Password’).

What can I do if the password isn’t working or I have forgotten the password?

Reset the password via the Password Self Service page (choose ‘Change Your Office365 Password’).

How do I configure student email on my mobile phone (or tablet)?

Consult the Microsoft guidance which describes how to configure student email on a mobile device.

What should I do if I get the error: ‘We don't recognize this user ID or password.’ when logging in?

Check your email address is correct; if you are not sure of your email address, contact the ITS Service Desk.
If you are sure your email address is correct, reset the password via the Password Self Service page (choose ‘Change Your Office365 Password’).

What should I do if I can log in but then get the error: ‘Something went wrong. Your account has been disabled.’ when opening email?

Contact the ITS Service Desk

What should I do if I get the error: ‘It looks like your account has been blocked. Please contact your admin to unblock it.’ when logging in?

Contact the ITS Service Desk

How can I forward my student email to another email address?

Log in to your email account, click the icon which will give you access to your Settings. In the box “Search all settings” insert the word “Forwarding”. Click of the Forwarding link presented and enter the email address you require your email to forward to. Select “start forwarding” and “Save” to forward to the email of your choice.  

How can I install the full version of Microsoft Office?

Consult the Microsoft website for installation instructions for PC or Mac, or this one for mobile devices.

How can I store my work on OneDrive?

Log in to the Office365 service then click the Office365 logo at the top left to view all the available Office365 apps. Click the tile for OneDrive – this will bring up a web interface to OneDrive where you can upload and download files, and also open and edit Office documents directly.

Can I install OneDrive to access it directly rather logging in via a website?

Yes, log in to Office365, and then click the Office365 Settings Icon icon at the top-right and select Office365 settings. Click Software at the left side, then OneDrive—also on the left. Then click the Install button. Installing the full version of Microsoft Office via Office365 will  also  install  this  as  standard.

Installing Microsoft Office installed Skype for Business. Can I use it?

No. Skype for Business is installed as standard as part of Office, but is not currently provided as part of our Office365 offering. You can use the regular version of Skype if you need it.

What happens to my Office365 access when I graduate or leave the University?

As long as you graduate rather than leave your course, you can retain your email address indefinitely. However, access to other Office365 facilities (including the online versions of Office, installation of the full versions of Office, OneDrive etc.) is removed. Installed versions  of  Office  will  continue  to  function but will only be able to read documents, not to edit or create.

Where can I obtain help with using the online Office365 applications?

The service is intended to be self-help in the first instance – when in an online version of an Office application, click the FILE tab at the top left, then Help in the bar at the left, then Help again. This will bring up the online help with extensive guides on creating, editing etc.
If you cannot find what you need via the online help, contact the ITS Service Desk.

What about the privacy/security of the Office365 service?

Consult this page for information about where your data is stored, access security, etc.

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