Anti-virus and anti-malware software helps to protect your computer from viruses, worms and other malicious software. However the protection is only as good as the last update, as new viruses and malware are released every day.
Check that your virus definitions are up to date (View the program's Help - About screen to check for the last update). If more than two days, manually apply an update from the anti-virus provider's site, then disconnect from the internet before:
Also scan and disinfect any external drives e.g. USB memory sticks and disks, otherwise you will keep re-infecting your computer.
If symptoms persist, start the machine in Safe Mode. To do this press F8 during start-up (before the Windows Start-up Menu is displayed) and then select Safe Mode. This means the PC will start-up in a minimal configuration, with only essential parts of Windows loaded. Then repeat the above actions—run the complete scan etc. If symptoms still persist, the only remaining option is to reinstall Windows using the original disks.
If you require further assistance, please bring your device to the Digital IT Drop In
Wrong! This is a commonly held belief. Although Windows based machines are more prone to infection (due to high numbers of Windows users worldwide) Macs can still get virus infected. It is less common for a Mac or Linux run computer to have a virus infection, but virus writers are widening their scope and targeting anything connected to the internet. Anti-virus products are available for these machines, so get searching and apply the same protection principles as advised for Windows users.
Remember that you need to have an up to date operating system and antivirus product before connecting to the University’s network.