If you prefer to use a self-service channel to initiate Help & Support, you can do this via My IT Desk.
My IT Desk enables electronic access to the IT Case Management system, providing you the opportunity to log and track IT cases. Regardless of the support channel you've chosen to log an individual case, all cases will be visible in My IT Desk.
If your unfamilar with My IT Desk, further information is available within the Service Desk section of the website. Alternatively if you've used it before, you can log into My IT Desk using your IT Account username and password.