My IT Desk gives access to the IT case management system, and enables you to log your own Incident or Request, and Track the progress and communicate to the Technician involved.
All cases will be visible in My IT Desk, regardless of the support channel you've chosen to log an individual case.
You can log into My IT Desk using your IT Account username and password.
Hopefully the system is fairly intuitive, but if you’re using it for the first time and are struggling to navigate it, there are some introductory videos or if you prefer user guides.
Some cases are automatically routed to the team with the specialist knowledge and responsible for resolving or fulfilling, however others will require assessment via the Triage process. We prioritise triaging cases over responding to emails, and complete these within 4 hours.