Dr James Mulkeen
Associate Dean Accreditations & Partnerships
I have worked in Higher Education for over 20 years in a number of lecturing and management roles. My main interests are within programme development and QA. More specifically I have coordinated the Business Schools strategy in relation to international accreditations including CEEMAN, AMBA, and EPAS. In addition I am involved in the development of higher education provision in the FE sector and have successfully managed a number of collaborative developments within this area.
My teaching expertise is in the area of service and strategic management at both undergraduate and postgraduate levels. My research interests are in the area of services management including banking, retail and more specifically ethical issues involved within the leisure sector of the economy.
I have acted as an external examiner for the University of Wales and am currently external examiner for Nottingham Trent University and the University of Chester. I act as a PhD external examiner and I have undertaken Business School reviews for the University of Central Lancashire and the Leeds Trinity University. I have examined a number of PhD dissertations
Service sector management
Human Resource Management
Ethics in Gambling
Ethics in Leisure
Quality issues in HE vocational Education
Service Quality in Service Industries
Qualifications and Memberships
Senior Fellow of the Higher Education Academy
International refereed journals:
Abdou, H., Idiongette, I. and Mulkeen, J. (2012) ‘An evaluation of customer perceptions on CRM within the UK retail banking’, Journal of Money, Investment and Banking, 26(5), pp. 74-86.
Abdou, H., Shaar, A. & Mulkeen, J. (2013) “Would credit scoring work for Islamic Finance? A neural network approach”, - International Journal of Islamic and Middle Eastern Finance and Management – IMEFM) accept December 2013
In Progress Papers:
Mulkeen, J., Abdou, H., & Parke J., (2015) An Exploratory Investigation of Employees Perceptions of Responsible Internet Gambling: Evidence from the UK, (target Journal, Journal of Business Ethics)
Mulkeen, J., Abdou, H., & Parke J., (2015)A three way analysis of Internet player perceptions of responsible gambling, target Journal, Journal of Business Ethics)