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Salford Business School

Dr James Mulkeen

Associate Dean Accreditations & Partnerships


I have worked in Higher Education for over 20 years in a number of lecturing and management roles. My main interests are within programme development and QA. More specifically I have coordinated the Business Schools strategy in relation to international accreditations including CEEMAN, AMBA, and EPAS. In addition I am involved in the development of higher education provision in the FE sector and have successfully managed a number of collaborative developments within this area.

My teaching expertise is in the area of service and strategic management at both undergraduate and postgraduate levels. My research interests are in the area of services management including banking, retail and more specifically ethical issues involved within the leisure sector of the economy.

I have acted as an external examiner for the University of Wales and am currently external examiner for Nottingham Trent University and the University of Chester. I act as a PhD external examiner and I have undertaken Business School reviews for the University of Central Lancashire and the Leeds Trinity University. I have examined a number of PhD dissertations


Service sector management

Strategic Management


Operations Management

Human Resource Management

Research Interests

Ethics in Gambling

Ethics in Leisure

Quality issues in HE vocational Education

Service Quality in Service Industries

Qualifications and Memberships



BSc (Hons)


Senior Fellow of the Higher Education Academy


International refereed journals:

Abdou, H., Idiongette, I. and Mulkeen, J. (2012) ‘An evaluation of customer perceptions on CRM within the UK retail banking’, Journal of Money, Investment and Banking, 26(5), pp. 74-86.

Abdou, H., Shaar, A. & Mulkeen, J. (2013) “Would credit scoring work for Islamic Finance? A neural network approach”, - International Journal of Islamic and Middle Eastern Finance and Management – IMEFM) accept December 2013

In Progress Papers:

Mulkeen, J., Abdou, H., & Parke J., (2015) An Exploratory Investigation of Employees Perceptions of Responsible Internet Gambling: Evidence from the UK, (target Journal, Journal of Business Ethics)

Mulkeen, J., Abdou, H., & Parke J., (2015)A three way analysis of Internet player perceptions of responsible gambling, target Journal, Journal of Business Ethics)