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Our 24-hour Student CareFirst telephone helpline provides emotional support by trained counsellors.

If it would help to talk to someone call 0333 212 5968

What is the Wellbeing Service?

There may be times at university when you need to speak to someone and because you need support with a personal issue or need someone to listen. Perhaps you have a worry on your mind that you feel you can’t discuss with your friends, family or your personal tutor. You may wish to seek advice about an issue or work through something that is causing you considerable stress, distress or concern.  

If something has happened in your life (whether you deem it to be big or small), you can come and see a Wellbeing Advisor to talk it over. Wellbeing Advisors do not judge you and work in a highly confidential setting. They help you to look at the issues you are facing and offer support, listen or help you to find the best solution for you.

How is the Wellbeing Service different from Counselling?

Wellbeing Advisors differ from counsellors in that they do not offer therapeutic sessions or counsel. They have a good knowledge of mental health but are not in a position to diagnose mental health conditions. The advantage of seeing a Wellbeing Advisor is that you can discuss any personal issue and they will offer you a space to explore them, support you in looking at your options and help you to take any next steps.

How do I book an appointment?

Wellbeing Advisors offer phone triage and face to face sessions throughout the week, as well as follow-up sessions where appropriate.

To book an appointment we ask that you fill in our online self-referral form to give us an idea of the issues you would like us to discuss so that we can offer you the most appropriate support. Once you have submitted the form a Wellbeing Advisor will contact you by telephone to discuss your support needs and appointment options.

If you are unable to complete the form please telephone 0161 295 0023 or email

To enquire about seeing a Wellbeing Advisor or to book an appointment, there are a number of ways you can contact us.