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ID cards

Query

Who can help?

Useful Info for Students

I’m a new student. Where do I collect my ID card?        

askUS, University House        

New ID cards are ready for collection 48 hours after you complete online registration        

My ID card is not working
(i.e. I can’t get into the Library)        

Estates Helpdesk, Maxwell Building        

Your card may need to be rebadged by Estates Helpdesk staff.        

Help! I’ve lost my ID card.        

1. askUS, University House        

2. Santander Bank OR
Estates Helpdesk, Maxwell Building        

Cards may have been handed in and stored behind the desk at University House, please check there first. If not, then you will need to purchase a new one via the Online Shop

Once you have paid for your ID card via the Online Shop, you will receive a receipt advising you where you can collect your replacement card        

My ID card is damaged, do I need a new one?        

Estates Helpdesk, Maxwell Building        

Estates Helpdesk staff will assess whether a new card can be issued free of charge. You will then be directed to Santander to have your photo taken and a new card will be printed        

My ID card has a black X marked on it. What should I do?        

Santander Bank

Some photographs are rejected by the Registration Team if the photo does not meet UK passport quality standards. The card is marked with an ‘X’  and issued to the you, you will then be directed to Santander to have your photo taken and a new card printed