Whatever you’re doing over the Christmas closure period we’ll be here for you – on campus and online. On this page you’ll find lots of information about our support services, what’s happening with Library access and more. If you’ve still got questions, please DM us on social media (@uos_students) or contact askUS (up to 14:00 Friday 24 December).

During the week commencing 20 December, you will need your ID card to access all buildings (except the Library during daytime hours). Most campus buildings will close at 14:00 on Friday 24 December 2021 and reopen on Tuesday 4 January 2022 for the University’s Christmas closure period. School offices and askUS will also be closed during this time. Please use the contact details below if you have an urgent need.

Some campus facilities will have some reduced opening hours over the Christmas closure period including the Student Store and the study spaces on the ground and first floors of the Library at the Clifford Whitworth building (see below for details).

Support for students who have urgent needs will be in place over the Christmas closure period, including:

Crisis, urgent or immediate need

Information about urgent matters on campus, the SafeZone app, urgent problems and critical needs, Report & Support provision and student accommodation providers.

Crisis/urgent, immediate need

Urgent matters on campus

For urgent matters that require attention before Tuesday 4 January please call the University's Security team on 0161 295 4773 (for non-emergencies) or 0161 295 3333 (for emergencies), and they will escalate to relevant colleagues working over this time.

Our Security team work hard to keep our campuses safe. If you are on campus over the Christmas closure period, please report any incidents as soon as possible to Security so that they know what to look out for and can help you and the rest of our University of Salford community stay safe.

Although we have a 24/7 security service across campus, we want to remind you of some trusted safety advice when on-campus:

  • Keep valuables out of sight when walking about, as items could be quickly snatched away or dropped accidentally
  • Use the well-lit and busiest routes through campus such as the Boardwalk wherever possible, avoiding unlit short cuts if you can
  • Please look out for and report anything that looks suspicious
  • Look out for each other and call for help if you think someone is in distress
  • Download the SafeZone app (information below)
  • Add our contact numbers into your phone; if you have any concerns, contact the University Security team on 0161 295 4773 (non-emergency) or 0161 295 3333 (emergency)

SafeZone App

As part of our ongoing support for our students and staff, we have a safety app called SafeZone that you can download to provide you with access to emergency assistance on-campus should you need it, including access to urgent assistance, first aid and to report emergency incidents and concerns.

Download the SafeZone App

For more information on the SafeZone App, visit their ‘How it Works’ website   or FAQs on using the app.

 

Urgent problems and critical needs

If you have an urgent problem or a critical need, you can access information and advice on our website. This includes support available from University of Salford Security, NHS, Samaritans, CALM, Papyrus, SHOUT, Crisis Point and Nightline. Urgent problem articles and information are also available on the askUS website, including suicide, self-harm, violence, mental health and risks to others.

Our 24-hour Student CareFirst telephone helpline provides emotional support from trained counsellors. If it would help to talk to someone call 0800 970 1080.

 

Report & Support provision

You can still make reports on our Report & Support website if you experience or witness any concerning behaviour during the Christmas closure period, however, please note that our Respect, Culture & Behaviours team will not be working during this period. If you are at immediate risk of harm, please contact our Security service through the SafeZone app or the phone numbers listed above, or the appropriate authorities on 999.

Any reports made during the Christmas closure period will be picked up by the team on Tuesday 4 January 2022.

Student accommodation providers

If you live in student accommodation and have an urgent problem or critical need, your accommodation provider may be able to assist you and connect you to relevant support. Housing information is available on the Student Hub.

Wellbeing

Information about how to access tip sheets, links to Student Space resources and the 'Spirit of Salford' provision.

Wellbeing

Wellbeing information

Maintain your wellbeing during stressful times. Stress and anxiety can creep up on us all, even when we least expect it. We want to make sure that you're fully supported in bettering your wellbeing, whilst knowing how to excel in your learning. Please visit the Student Hub to find support.

Wellbeing 'tip sheets'

Wellbeing Tip Sheets can help you think about actions you can take if you are facing issues related to abuse/anger, academic studies, anxiety, depression, healthy relationships, loss/bereavement/grief, loneliness, self-harm, sleep, social anxiety and stress.

Suicide

Information on suicide prevention, awareness and support and what to do if you're having suicidal thoughts is available on the Student Hub.

Student Space

We understand that the winter break can be challenging for many students. Student Space is here every day for students over the holidays. Student Space is run by Student Minds, the UK’s student mental health charity. It provides wellbeing resources and advice for students, including studying, social life, wellbeing and grief.

Student Space will be here every day over the holidays:

They’ve just added a whole section all about the holidays to help support you, whatever your plans or circumstances:

Students also share their tips and experiences of the holidays on the Student Minds Blog:

To help manage the uncertainty and disruption of potential new measures please explore our tips on:

'Spirit of Salford' provision

Salford City Council provides people living in Salford with a Spirit of Salford helpline, which provides links into "Beyond" support. This includes online self-help and wellbeing support, 1:1 support, help to adapt or develop a new routine when self-isolating/social distancing, and talking therapies support. 0800 952 1000 (open Monday to Friday 08:30 to 18:00, Saturday 09:00 to 13:00).

Student services

Information about askUS, Digital IT services, Library services, Students' Union services, the Faith Centre, the Student Store and how to find news.

Student Services

askUS

Our askUS hours are reduced during the Christmas closure period:

  • Monday 20 to Thursday 23 December: 08:00 to 18:00
  • Friday 24 December: 08:00 to 14:00
  • Saturday 25 December to Monday 3 January: closed
  • Tuesday 4 to Friday 7 January: 08:00 to 18:00

You can find out how to contact askUS on our website.

Library services

The ground and first floors of the Library at the Clifford Whitworth building will be open for most of the closure period as follows, but please note that there may not necessarily be staff to help you. To find staffed hours, check the Library website.

  • Saturday 18 to Wednesday 22 December: open 24/7
  • Thursday 23 December: open 08:00 to 21:00
  • Friday 24 December: open 08:00 to 14:00
  • Saturday 25 to Sunday 26 December: closed
  • Monday 27 to Friday 31 December: open 09:00 to 15:00
  • Saturday 1 to Sunday 2 January 2022: closed
  • Monday 3 January: open 09:00 to 15:00
  • Tuesday 4 January: open 24/7 from 08:00

Allerton Learning Space and MediaCity library will close on Friday 24 December at 14:00 and will reopen Tuesday 4 January. If any library items you have borrowed are due back after Friday 17 December they will automatically have their loan period extended until Tuesday 4 January.

 

When the Clifford Whitworth Library is open, you can use self-service to borrow and return books and 24-hour or 1-week loan laptops and Macbooks. During staffed hours, our friendly team are here to support you with using the Library. If you are going away over the break, extended (four-week) loan laptops are available to borrow from Clifford Whitworth during staffed hours. See the Library website for full details of our services.

You still have full 24/7 access to our comprehensive range of digital resources (e-books, e-journals, digital newspapers and particular subject orientated resources) during the closure period. Access to all these resources is available from the Library website and you can also find specific reading and material for your modules via your dedicated reading lists. You can also access library services quickly and easily on your phone via the new library app.

When you want a break from your studies, find a book from our leisure reading collection or catch up on some old or favourite TV programmes.

DIT provision - your account, software, university IT systems

Our Service Portal will be available throughout the Christmas closure period, providing self-help support for many of the most common IT issues.

Normal business hours (Mon-Fri – 08:00-17:00) will resume from Tuesday 4 January 2021.

Multi-Factor Authentication, including what to do if you get a new device

You need to register for Multi-Factor Authentication to enable self-service password resets. Please click here to register.

The Digital IT Service Desk will close at the end of term on Friday 24 December. Before we do, we would like to make sure you can access your account during University closure.

For you to be able to access your University account seamlessly throughout the holiday period, and beyond, It is strongly recommended that you set up additional account authentication methods.

The authentication methods available are

  • Microsoft Authentication App
  • Text Message to Phone
  • Security Questions

Please note: If you acquire a new mobile device over the closure period, please ensure you update your Multi-factor authentication method to include your new device before losing access to the current device you use. If you fail to do this, you may result in not being able to access your University account.

Please see below links to easy to follow user guides including videos to help you with Multi-Factor Authentication (MFA) and Self-Service Password Reset (SSPR).

The Digital IT Service Desk will close at 14:00 on Friday 24 December and will re-open for all your IT queries on Tuesday 4 January 2021.

Students' Union

Students’ Union services and outlets will operate reduced hours.

  • Students’ Union information point: closes 14:00 Friday 24 December; opens the morning of Tuesday 4 January 2022
  • Atmosphere: closes 23:59 on Friday 17 December; opens 11:00 Monday 24 January 2022
  • The Hut: closes approx. 14:00 on Friday 17 December; reopens in January (time and date TBC)

See any social events on the Students’ Union website: www.salfordstudents.com.

Latest news and information for students

For the latest news and information for students please visit the Student Hub. The latest news and information related to Covid-19 are also available on the Student Hub.

Faith Centre

The Faith Centre building closes 14:00 on Friday 24 December 2021 and will reopen Tuesday 4 January 2022 at 09:00.

Student store

The Student Store shop at the Clifford Whitworth building on Peel Park campus will be open from 11:00 to 14:00 most days over the Christmas closure period:

  • Monday 20 to Thursday 23 December: open 11:00 to 14:00
  • Friday 24 December: open 09:00 to 11:00
  • Saturday 25 and Sunday 26 December: closed
  • Monday 27 to Thursday 31 December: open 11:00 to 14:00
  • Friday 1 to Sunday 3 January 2022: closed
  • Tuesday 4 to Sunday 9 January: 11:00 to 14:00

For all Salfood outlet opening hours, head to the Salfood website.

Social

Information about the Students' Union, accommodation providers and the Salford Campus Connection Facebook group. You can also find social events and ideas in our @uos_students Instagram guide.

Social

Students' Union

The Students' Union are hosting some activities over the Christmas closure period, which you can find on the calendar on the homepage of their website. To keep up to date, particularly with any changes due to restrictions, head to @salfordsu on Instagram, Twitter and Facebook.

Student accommodation providers

If you live in student accommodation, your accommodation provider may be providing a social programme or activities. Please ask them and check their website.

USSU - Salford Campus Connection Facebook group

Salford Campus Connections is a Facebook group run by students and the University of Salford Students’ Union. It provides a place to find out about activities and events, connect with other students and access support.

Self-isolation

What to do if you're self-isolating. We have outlined key information and support services that you can access if you are self-isolating, to ensure the best for your physical and mental wellbeing. To ensure your safety, in keeping with current guidelines, visit our Stay Safe page. It's important that we know your current situation, so if you're self-isolating, please complete this online form

Assessment and Personal Mitigating Circumstances

Information about assessments, accessing specialist software, personal mitigating circumstances, assessment deadlines and feedback.

Assessment and Personal Mitigating Circumstances

Academic study issues

Whilst we would encourage you to take some time off study during this closure period to allow you to rest and recover, we do recognise that you may also wish to use this time to focus upon the preparation for assessments that will be due in the coming weeks.

As the majority of staff will not be working during the Christmas closure period (from 14:00 on Friday 24 December to 4 January) they will not be available to answer any queries about your work that you may have sent to them until after the vacation. However, there are a wide variety of resources to help you use your study time effectively whilst you await a response.

You could try accessing peer support via the discussion forum on your module Blackboard site; you are likely to find that this will help others too who may have the same questions as you.

The Library’s academic skills service also provides resources that can help you develop your skills and prepare for your assessments over the Christmas closure period. Find self-help materials and eLearning on the Skills website, covering a wide range of topics including Academic Writing, Critical Analysis, Reading and Notetaking, Reflective Writing, Making the Most of Feedback and much more. One-to-one appointments can be booked up until Friday 24 January and from Tuesday 4 January via the Skills website.

All University of Salford students and staff have free access to thousands of professionally produced online courses via LinkedIn Learning. There are lots of courses to support you in your studies, by helping you learn to use a wide range of software and to develop your digital, creative and professional skills.

Accessing specialist software

If you need to access specialist applications whilst away from the campus you can access a wide range of them via our Citrix Workspace application. All you’ll need is an internet connection and your University IT login details to access the service and it can be accessed via any device, including; smartphone, tablet, laptop and desktop. You can find more detailed information about the service and how to access it on the Service Portal with further information on the Student Hub.

Personal mitigating circumstances

If you are struggling to study over the break for whatever reason you may be able to use the Personal Mitigating Circumstances (PMC) process as a last resort.

You can submit a self-certified PMC request for non-submission, absence or late submission for any number of assessments. You can only self-certify once per academic year.

You must clearly explain what your personal mitigating circumstances are and the length of time you have been affected.

Assessment deadlines and feedback

The University will close for Christmas at 14:00 on Thursday 24 December 2021 and will reopen on Tuesday 4 January 2022. If you have a submission date leading up to the Christmas closure period, you should aim to submit your work by the submission date.

If you are unable to submit an assessment due to personal mitigating circumstances (PMC), the process to submit a PMC request is outlined on our website.

Remember that the Christmas closure period does not count towards the time period permitted for late submissions or extensions due to Reasonable Adjustment Plans (RAPs).

So, for example, work due for submission on Friday 17 December 2021 and covered by an accepted late submission PMC could be submitted without penalty until Tuesday 4 January 2022. If you have a RAP which offers an extended deadline and an accepted late submission PMC, you have until Tuesday 11 January 2022 to submit.

The closure period does not count towards the marking/feedback period so, for example, work submitted on Friday 24 December 2021 would be expected to be returned by  Tuesday 18 January 2022.

Learning

Information about the Skills resources, LinkedIn Learning and the Microsoft Office Specialist Certification Programme.

Learning

Skills

The Skills website contains a vast range of self-help material that you can use over the Christmas closure period including Academic Writing, Critical Analysis, Reading and Notetaking, Reflective Writing, Making the Most of Feedback from your assignments and much more.

Learn a new skill with LinkedIn learning

All University of Salford students and staff have free access to thousands of professionally produced online courses via Linkedin Learning. Whether a beginner or an expert, you’ll find courses on a huge variety of useful topics including careers, digital skills from photo-editing to coding to AI, project management, language and communication, creative skills, mindfulness and lots more.

USSU volunteering LinkedIn learning pathways

Sign Up: Make a profile. Tell us your interests. Tell us skills you have. Tell us skills you want. This means we can select volunteering partners especially for you.

Step Up: Search the Opportunity Finder. Find the volunteering and micro volunteering roles approved by your Students' Union.

Skill Up: Achieve skills awards through our LinkedIn Learning pathways and attend online workshops.

Find out more on the Students’ Union website.

 

Physical space on campus

The ground and first floors of the Library at the Clifford Whitworth building will be open for the Christmas closure period for students to use as a study space and to access library services. See opening hours listed above under ‘Services’.

Microsoft Office Specialist (MOS) Certification Programme

Boost your CV and learn new IT skills that will benefit your studies and working life with Microsoft Office Specialist (MOS), a globally recognised IT qualification available for free to current students and staff.

Every resource you need to pass is available online. Practice in your own time, at your own pace. Find out more on our Skills website.