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Date published: October 09, 2015

We want to hear your questions

If you’re new to the University, then you’ll be facing some new concerns and of course, some new challenges. This could be anything from paying your rent to that assignment deadline.  All of this is new to you and we want to hear all your questions about any aspect of University life that you’re struggling with.

This could also be true if you are returning to the University. You may feel that your not quite up to speed yet, or you could still be facing new concerns, so make sure you also ask any questions that you have – we want to hear them. 

Asking a question is by no means embarrassing – ‘how far does the apple fall from the tree?’ ‘Does cheese give people nightmares?’ ‘Why do onions make you cry?’ – These are great questions right? Your questions might not be quite as good, but we want to hear them. Also, if you have a question, the likelihood will be that it has been asked before, so don’t bury your head in the sand and allow it to maybe become a bigger problem.

Ensuring that we answer your queries as quickly as possible is imperative to what we do as a University. There are a number of ways in which you can ask your questions. Your main port of call is the AskUs desk, this one-stop-shop for student enquiries is based both at the main campus and MediaCityUK – read about all the services they can help you with here. For any immediate questions please visit an AskUS desk or email askus@salford.ac.uk – this email is monitored daily, so they will help you out as quickly as possible.

Over the next two weeks you can ask your questions in a more informal setting at our ‘Coffee and Questions’ sessions. These interactive sessions will be hosted by our lovely Student Life Co-ordinators, who know everything there is to know about University life, so why not come and get any pressing questions you have off your chest. 

The first ‘Coffee and Questions’ session will be in Chapman on Tuesday 13 October from 10.30am-12.30pm, the second session will be in Allerton from 9.30am-12.00pm on Thursday 15 October and the third session will be in Newton on Tuesday 20 October from 10.00am – 12.30pm.

Your personal tutors, lecturers and your school office can also answer your questions. Of course, they specialise in your academic work, but they will be able to either answer any of your queries or put you in the right direction.

Our Students’ Union are also good people to turn to if you have any questions.  They have their own Advice Centre which provides independent, friendly, professional advice to you. They advise on a range of academic related issues, including academic appeals, personal mitigating circumstances, disciplinary issues and complaints. If you are having problems which you can’t deal with on your own, book an appointment with one of our advisers. 

Their Advice Centre is open Monday to Friday from 9am to 4pm, except on Fridays when they close at 12:30pm. They operate an open-door policy but encourage you to make an appointment to avoid waiting. Their advisers aim to respond to all emails within 48 hours during the working week.

Soon, each accommodation block at the University will have its own representative from the Students’ Union. You’ll be able to direct your queries to them, or even be the rep yourself! Find out more here.

We hope this article has encouraged you to come forward with all your questions – we genuinely want to hear them.  Don’t take our word for it though, just ask. 

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