Date published: November 14, 2017
Library improves process for overdue items
We are furthering our efforts to prevent you from paying for book replacements by sending you a text five weeks after your book is overdue.
Once you have received this communication, you become unable to borrow any more items, making it essential that you return your books as soon as possible.
Your book becomes overdue when you’ve had it on loan for a year or if it’s been requested by somebody else.
If you fail to return your items within two weeks of this message you will be invoiced for the replacement cost of the book.
We have, however, improved the payment process meaning that you can now pay online via the ‘my account’ feature on library search and in person at our library kiosks.
This work continues our commitment to improve our borrowing process, which began in 2015 when we removed charges for returning books late, unless they had been requested by somebody else.
We improved this further with our automatic renewal system, which meant that we were able to automatically renew your books unless they were requested by someone else.
If you think you’re likely to have difficulties with returning your items please contact us either by email on firstname.lastname@example.org or by phone on 0161 295 5535. The sooner we know, the quicker we can reach a solution.