In-House Customer Service Training
In an ever increasingly competitive market, organisations need to look for that special something to give them the edge. Providing an exceptional customer experience, at every point of contact, through their people is one way to do just that.
Our customer service training will review and develop effective communication skills that can be used in any customer interaction, face to face, over the phone or in writing, to enhance the outcome.
Did you know:
- 55% of consumers would pay more for a better customer experience. (Defaqto Research)
- 89% of consumers have stopped doing business with a company after experiencing poor customer service (RightNow Customer Experience Impact Report).
- It takes 12 positive customer experiences to make up for one negative experience. (Parature)
Customer Service Training Enquiry
Avoid paying extortionate prices for in-house training taking place at obscure locations by booking one of our open courses and having it delivered in-house at your chosen venue. Our Events Team will work closely with your organisation to coordinate and choreograph each course successfully in order to deliver on prior agreed learning outcomes.
If our open courses appeal to you but there are parts that aren’t relevant to your organisation or certain topics are not covered that you would like included, we can tailor our open courses to meet your requirements. Our tutors will be flexible when tailoring courses, as our goal is to deliver courses that meet your needs and exceed your expectations.
We can draw on the experience and extensive network of academic and industry experts to create an entirely unique course that resolves your organisation’s training requirements, allowing you to adapt to changing market demand or simply create a new training experience for your employees.