ILM Level 7 Coaching and Mentoring (Certificate Programme)

Day 1-3

Module 1

• What is coaching, and the differences between coaching and mentoring                                                                      
• The benefits of coaching for you and your organisation                                                                      
• The skills and attributes of a safe, effective coach                                                                      
• Understand and apply underpinning psychological concepts that support coaching, including Neurological Levels, NLP and Transactional Analysis.                                                                      
• How to begin a coaching conversation, apply effective models such as GROW, OSKAR and SUCCESS, and ask effective coaching questions.                                                                      
• Hold professional standard coaching and mentoring conversations in a safe, supervised environment, and receive feedback.                    
• Identification of when coaching is, and is not an appropriate approach                    

Day 4-5

Module 2

• Understand the coaching process, and how to use key models to hold both formal and informal coaching conversations (and consider the spectrum in between).                                                                      
• Build, develop and lead high performing teams.  Consider how to develop people in line with the performance management process and values of own organisation.                                                                      
• Apply coaching strategies to create a culture of innovation and excellence.  Develop high performance initiatives for own teams.                                                                      
• Consider motivational strategies and learn how to coach and mentor team members with varying ability and potential.                                                                      
• Examine how to use coaching conversations to develop individual professional goals and career plans with team members to enhance motivation levels.                                                                      
• Identify how to integrate coaching and mentoring into your leadership approach to support the needs and objectives of the business; informal development and the art of ‘Curb-side Coaching’, leading to the development of a coaching culture.                                                                      
• Develop a real world business case for innovative coaching and mentoring application within own organisation                                                                      
• Learn and apply Supervision best practice in order to provide Formative, Normative and Restorative supervision support to other coaches and mentors in the organisation, at any level.                                                                      
• Understand good practice in the evaluation of coaching and mentoring, including cutting edge methodology in measuring ROI.                    
• Develop a set of coaching tools that can be utilised in different situations                    
• Practice real world management coaching and mentoring, and Supervision conversations, in a safe and supervised environment.                    

Day 6

Module 3

• Review of learning and interim coaching practice.
• Sharing of best practice stories, successes and barriers faced.
• Using a coaching style of management, increasing ownership and accountability.
• Using coaching to enhance performance and raise awareness.
• Using coaching/mentoring to develop potential and performance.
• Using coaching to help move people through change.
• Creating a coaching culture – benefits, costs, and strategy.
• Benefits of coaching and mentoring for individuals, managers and the organisation.
• Potential individual, operation and organisational barriers and strategies to minimise or overcome them.
• Heron’s Interventions.
• Matching your style to the needs of the client.
• Developing your personal profile to position yourself as an effective executive coach or mentor.
• Co-supervised coaching sessions: Coaching, being coached and providing feedback.