0800 298 2460
In his best-selling two-day Executive PA Programme, Adam Fidler gives new and experienced PAs all the tools and tricks of the trade they need to excel at what they do. First delivered in 2011, the course is one of the most popular PA courses in the UK, having been delivered in London, South Africa and internationally since 2011.
The course includes Adam’s revolutionary Five Folder System™, which Adam has taught to hundreds of PAs, enabling them to remain organised even when dealing with huge amounts of work and feeling swamped with the many activities they need to accomplish.
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Overview
By the end of this Personal Assistant course, students will:
- Understand the role of the Personal Assistant, the skills required and the expectations senior managers have of their Personal Assistants
- Know how values, personal motivation and positive thinking can enhance your effectiveness at work
- Appreciate that the more senior you become, the more important your ‘behaviours’ and your emotional intelligence becomes
- Know how to work autonomously, set daily routines and make decisions
- Be ready to take the lead on meeting administration – learn smarter ways to create agendas, meeting papers and minutes
- Work more effectively with senior managers, and become more resilient when working under pressure
- Know how to deal with their emotions at work to remain calm and collected
- Learn new systems to keep the PA organised and focused on the task in hand
- Develop and learn strategies of workflow – both paper and paper-less
- Know how to prioritise work and work for multiple bosses
- Be prepared to take control of your job, and climb the career ladder with confidence
Agenda
Day 1 – ‘All about you and your role as a new-style EA’
1. Welcome and introduction/course overview
Where am I now? Where do I want to go?
What do I like about my current role? What do I dislike about my role?
What do I want to get out of this programme?
Career planning and setting goals – why is this important?
2. Re-defining the role of the Executive PA
EA versus PA – challenges and considerations; future-proofing the EA role.
High expectations - perfectionism versus pragmatism
Providing a service; providing solutions
Seeing yourself as a manager and adding wider organisatinal value
Changing others’ perceptions of the role - visibility, status and profile
Key skills: adding value; creating a specialism
3. Your Values, Beliefs and Personal Motivation
Your values in relation to your job
Personal motivation – staying motivated at work
It's the thought that counts - the law of attraction and positive thinking; how this drives excellent in PAs.
4. The PA Competency Model
Your behaviours (the "how“) are as important as your execution (the "what“)
How you respond to the demands of others
Managing your emotions at work - the Five Second Rule
Dealing with difficult managers
Setting boundaries – with yourself and others
Perception is reality; perception is projection
5. Daily Routines
Diary management - day folder, diary pack, travel planning and itineraries
Looking after the boss
Using the Five Folder System™ to remain organised when swamped with paperwork
Thinking ahead; pre-empting workloads
Taking control without taking over
Scheduling your own time
How to delegate work and ask others for help
Pushing back appropriately and diplomatically
Review and evaluation of Day 1
Open Question and Answer session
Day 2 – ‘Daily routines continued, practical strategies for effective Boss/PA working and being more effective at your job’
Welcome to Day 2
Recap learnings from Day 1; reflections
6. Meetings, Agendas and Correspondence
The PA as the meeting manager
Owning and devising agendas and papers for meetings
Not making a meal out of minutes
The PA as the Chair of a meeting
Drafting correspondence – useful phrases to use
7. Workflow management
Workflow management – including e-mails and inbox
How to ‘process’ your work
PA Mode versus Boss Mode – two ways of working!
Paper and Paperless working
Smarter ways of working
Not being a slave to emails and technology
8. Working Effectively with the Boss
The boss' relationship with you; your relationship with them
Seeing the boss as a customer; seeing colleagues as customers
Exceeding expectations
Strategies and rules for successful Boss/PA working
Setting boundaries – with yourself and others
Dealing with uncertainty and ambiguity
Strategies for coping when things go wrong
An introduction to Transactional analysis and how this Relates to the PA role
9. Working under Pressure
Working under pressure
Dealing with a high volume of work
Remaining focussed and getting the job done
Managing your emotions at work - learning not to collect other people's "stuff" at work
10. The way forward
What will I do differently as a result of this programme?
Personal action planning – for now and the future
Continuing my professional development
Open question and answer session
Sharing success stories
Certification, course evaluation and close
All Dates & Locations
| Date | Venue | Price from: | Status | Spaces | Book Now | Enquire |
|---|
Overview
By the end of this Personal Assistant course, students will:
- Understand the role of the Personal Assistant, the skills required and the expectations senior managers have of their Personal Assistants
- Know how values, personal motivation and positive thinking can enhance your effectiveness at work
- Appreciate that the more senior you become, the more important your ‘behaviours’ and your emotional intelligence becomes
- Know how to work autonomously, set daily routines and make decisions
- Be ready to take the lead on meeting administration – learn smarter ways to create agendas, meeting papers and minutes
- Work more effectively with senior managers, and become more resilient when working under pressure
- Know how to deal with their emotions at work to remain calm and collected
- Learn new systems to keep the PA organised and focused on the task in hand
- Develop and learn strategies of workflow – both paper and paper-less
- Know how to prioritise work and work for multiple bosses
- Be prepared to take control of your job, and climb the career ladder with confidence
Agenda
Day 1 – ‘All about you and your role as a new-style EA’
1. Welcome and introduction/course overview
Where am I now? Where do I want to go?
What do I like about my current role? What do I dislike about my role?
What do I want to get out of this programme?
Career planning and setting goals – why is this important?
2. Re-defining the role of the Executive PA
EA versus PA – challenges and considerations; future-proofing the EA role.
High expectations - perfectionism versus pragmatism
Providing a service; providing solutions
Seeing yourself as a manager and adding wider organisatinal value
Changing others’ perceptions of the role - visibility, status and profile
Key skills: adding value; creating a specialism
3. Your Values, Beliefs and Personal Motivation
Your values in relation to your job
Personal motivation – staying motivated at work
It's the thought that counts - the law of attraction and positive thinking; how this drives excellent in PAs.
4. The PA Competency Model
Your behaviours (the "how“) are as important as your execution (the "what“)
How you respond to the demands of others
Managing your emotions at work - the Five Second Rule
Dealing with difficult managers
Setting boundaries – with yourself and others
Perception is reality; perception is projection
5. Daily Routines
Diary management - day folder, diary pack, travel planning and itineraries
Looking after the boss
Using the Five Folder System™ to remain organised when swamped with paperwork
Thinking ahead; pre-empting workloads
Taking control without taking over
Scheduling your own time
How to delegate work and ask others for help
Pushing back appropriately and diplomatically
Review and evaluation of Day 1
Open Question and Answer session
Day 2 – ‘Daily routines continued, practical strategies for effective Boss/PA working and being more effective at your job’
Welcome to Day 2
Recap learnings from Day 1; reflections
6. Meetings, Agendas and Correspondence
The PA as the meeting manager
Owning and devising agendas and papers for meetings
Not making a meal out of minutes
The PA as the Chair of a meeting
Drafting correspondence – useful phrases to use
7. Workflow management
Workflow management – including e-mails and inbox
How to ‘process’ your work
PA Mode versus Boss Mode – two ways of working!
Paper and Paperless working
Smarter ways of working
Not being a slave to emails and technology
8. Working Effectively with the Boss
The boss' relationship with you; your relationship with them
Seeing the boss as a customer; seeing colleagues as customers
Exceeding expectations
Strategies and rules for successful Boss/PA working
Setting boundaries – with yourself and others
Dealing with uncertainty and ambiguity
Strategies for coping when things go wrong
An introduction to Transactional analysis and how this Relates to the PA role
9. Working under Pressure
Working under pressure
Dealing with a high volume of work
Remaining focussed and getting the job done
Managing your emotions at work - learning not to collect other people's "stuff" at work
10. The way forward
What will I do differently as a result of this programme?
Personal action planning – for now and the future
Continuing my professional development
Open question and answer session
Sharing success stories
Certification, course evaluation and close
All dates & locations
| Date | Venue | Price from: | Status | Spaces | Book Now | Enquire |
|---|
