Last updated: 19 Jun 2019
- Reports to: Head of Events
- Salary: 25k
- Department: Events
- Locations: Salford
Salford Professional Development helps delegates to achieve their career goals through lifelong learning and development programmes that draw upon over years of educational excellence.
Continued professional development (CPD) is fundamental to career progression, helping people to learn new skills, keep up with the changing demands of the workplace and gain valuable qualifications in the process.
With this in mind, Salford Professional Development has been established with the aim of consolidating the University’s expertise in this area, providing a wide selection of courses that have been designed specifically to further the careers of those who study with us.
About the Role
Salford professional Development Ltd (SPD) was formed as a wholly owned subsidiary of the University of Salford in 2012 and provides non-accredited learning and commercial focus to the University of Salford. SPD Group has 3 separate business units within it.
ONECPD. ONECPD focuses on continuous professional development and similar training courses across a range of subjects, preferably but not exclusively, aligned with programmes offered by the University of Salford. It also delivers a number of events and conferences, and is building its international presence in conjunction with the University’s priorities.
UNITEMPS. Since January 2017, Unitemps, a student employment agency has been operating under the SPD umbrella. This reflects a desire to promote further growth in additional Business Units with student facing teaching, learning and development using SPD’s Infrastructure as a foundation for such evolution.
SALFORD DIGITAL LEARNING. Salford Digital Learning is the most recently been established to provide access to learning programmes via a learning platform.
The Event Manager position is suited to an individual with a passion for user experience. They will have knowledge and experience in the conference and events industry and work cross-functionally to plan and deliver up to ten conferences each month within budget – utilising the Adelphi House building on site, across The University of Salford campus and external venues.
The Event Manager is a senior member of the team leading on the day to day delivery of conference product with an Event Coordinator. They will influence the chances of event success at operational feedback meetings by providing input on venues to match conference themes and budgets, scheduling, audience and sponsor engagement and customer feedback. They will work with the Head of Events to deliver continuous improvements to customer experience and add value through innovation.
The candidate will also manage client relationships with suppliers (venues, catering, print) to grow the supplier portfolio and negotiate the best possible rates and DDRs.
High levels of organisation, attention to detail, exceptional customer service and time management skills are all essential requirements of this demanding role.
Duties & Responsibilities
The Event Manager’s role is to fulfil the following duties and responsibilities:
- Take a hands-on approach to the planning and delivery of all conferences, providing leadership, motivation, direction and coaching/mentoring support to colleagues, troubleshooting day to day challenges and presenting solutions
- Set, communicate and maintain timelines and priorities for all event tasks in accordance with team KPIs ensuring tasks are allocated, completed and escalated to avoid issues in advance of the event
- Ensure excellent customer service and quality delivery working with the Head of Events to improve delivery processes to receive better customer service feedback
- Operate within a cost focused environment being conscious of costs relating to all events, flag loss-making conferences, make sure budget sheets are up to date and financial reporting for all event projects
- Identify high revenue events (flagships) and potential to repeat
- Ensure the event calendar is accurate and up to date
- Attend operational feedback meetings at first proposal stage to determine chance of event success
- Work with Head of Events to establish delivery support requirements and assist in implementing any changes/ new directives across the team - including training and supervising temporary delivery staff off-site
- Research venues, complete site inspections (on and offsite) and maintain a portfolio of frequently used/preferred venues and floor plans
- Negotiate reasonable contracts to a pre-agreed budget and set up a credit agreement with venues
- Account manage sponsors, supporting them with any delivery requirements in a responsive and timely manner
- Develop ongoing relationships with key partners from the University and third-party suppliers - venues, catering (internal and external) working with them to meet the specifications of the event
- Provide excellent on the day leadership
- Ensure stock is ordered for event activities
- Provide management information and feedback reporting
- Act as an advocate of the company’s CRM system and ensure data is entered correctly
This role detail is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your Contract of Employment.
SPD have identified ten key behaviours which are those which are most effective in helping to achieve our strategy. They are the vehicle which underpins all of the changes we wish to make. The behaviours are a framework of language to enable effective conversations and interactions to take place, particularly around performance, development and talent management.
Behaviours that are key to this role
Consciously connects with people to build trusting relationships over time and helps others to form networks that will support them in their work and learning
Communicates with clarity and behaves in a way that engages and influences people to do their best for SPD and its team
Creates a better future through a constant focus on improvement and innovation
Takes accountability to make things happen and see things through for the benefit of SPD
Focuses on what is in the best interests of SPD and its team and positively aligns to the SPD strategy
Those interested in applying for this role should send a CV and covering letter (no more than 300 words) detailing how they meet the person specification to firstname.lastname@example.org
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of any protected characteristics of the Equality Act 2010.