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Account Executive x2 (1 Full Time & 1 Part Time)

Last updated: 09 Oct 2019

  • Reports to: Head of Business Development
  • Salary:
  • Department: Sales
  • Locations: Salford

About Us

Salford Professional Development helps delegates to achieve their career goals through lifelong learning and development programmes that draw upon over years of educational excellence.

Continued professional development (CPD) is fundamental to career progression, helping people to learn new skills, keep up with the changing demands of the workplace and gain valuable qualifications in the process.

With this in mind, Salford Professional Development has been established with the aim of consolidating the University’s expertise in this area, providing a wide selection of courses that have been designed specifically to further the careers of those who study with us.

About the Role

Role Detail

You will be working as part of a successful, dynamic and proactive sales team in a vibrant office environment. Your primary focus is to develop new customer relationships through a consultative sales method which qualifies an understanding of the benefits that can be achieved through training and learning programmes.

This is primarily a telephone and email position involving profiling of accounts, meeting generation and prospect building. The role will involve an account management element and depending on the success level of each sales person, lead into a more external client facing position managing a portfolio of key accounts.

Duties & Responsibilities

The Account Executives role is to fulfil the following duties and responsibilities:

  • Monitor allocated customer accounts to ensure maximum profitability
  • Maintain allocated customer contracts
  • Maintain long-term relationships with accounts and maximising sales opportunities within them
  • Maintain regular contact with customers to identify their requirements/issues
  • Maintain an awareness of company products and of relevant sales techniques to ensure revenue targets are met
  • Liaise with Sales team as required
  • Establish and maintain effective communication links with other company departments
  • Maintain accurate records of all account activity and prepare regular forecasts to enable effective forward planning
  • Manage customer support – acting as an escalation point where needed.
  • Liaise with Finance to ensure accurate invoicing.
  • Account manage clients, supporting them with any needs.
  • Provide management information and feedback reporting
  • Act as an advocate of the company’s CRM system and ensure data is entered correctly

This role detail is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your Contract of Employment.

Behaviours

SPD have identified ten key behaviours which are those which are most effective in helping to achieve our strategy. They are the vehicle which underpins all of the changes we wish to make. The behaviours are a framework of language to enable effective conversations and interactions to take place, particularly around performance, development and talent management.

Behaviours that are key to this role

  • Connecting

Consciously connects with people to build trusting relationships over time and helps others to form networks that will support them in their work and learning

  • Inspiring

Communicates with clarity and behaves in a way that engages and influences people to do their best for SPD and its team

  • Evolving/Innovative

Creates a better future through a constant focus on improvement and innovation

  • Achieving

Takes accountability to make things happen and see things through for the benefit of SPD

  • Aligning

Focuses on what is in the best interests of SPD and its team and positively aligns to the SPD strategy Deciding

Objectively and effectively makes decisions in a timely fashion, placing the needs of SPD and its customers front and centre

Person Specification

The following are detailed attributes required for the role of Account Executive. Qualifications

 

The successful candidate should have:

Essential/ Desirable

Tested by*

A, I, P, T

1.

General education to at least ‘O’ Level/ GCSE standard or equivalent, including

English & Maths

Essentia  l

A

2.

Recognised IT qualifications or equivalent work experience

Essentia  l

A

3.

 

Essentia  l

A, I

Background and Experience

 

The successful candidate should have:

Essential/ Desirable

Tested by*

A, I, P, T

4.

Experience delivering quality outcomes in a fast paced, target driven operational environment to timescales

Essential

A, I

5.

Ability to focus and achieve results through the development of strategic consultative relationships at a senior level

Essential

A, I

6.

Strong track record of 2 years in sales

Essential

A, I

7.

Experience in prospecting for new business.

Essential

A, I

8.

Demonstrable track record of Key Account Management

Essential

A, I

9.

Experience in sales forecasting

Essential

A, I

Knowledge

 

The successful candidate should have excellent knowledge of:

Essential/ Desirable

Tested by*

A, I, P, T

10.

Telesales Experience

Essential

A, I

11.

Knowledge and understanding of the sector

Essential

A, I

12.

Social media marketing skills to assist in the promotion of products and services

Desirable

A, I

Skills and Competencies

 

The successful candidate should demonstrate:

Essential/ Desirable

Tested by*

A, I, P, T

13.

Desire to contribute effectively to continuing success/development of SPD and its quality systems

Essential

A, I

14.

Be able to demonstrate excellent commercial, negotiation, communication and presentation skills

Essential

A, I

15.

Strong communication skills, both verbal and written

Essential

A, I

16.

Ability to identify customer business needs in order to cross sell products, sales offerings, and solutions for the customers.

Essential

A, I

17.

Excellent ICT skills with a good working knowledge of Excel, Word, PowerPoint & Outlook

Essential

A, I

18.

Tenacity to get things done.

Essential

A, I

19.

Strong track-record in maintaining customer relationships and identifying new business opportunities

Essential

A, I

20.

Ability to work efficiently & accurately, with meticulous attention to detail

Essential

A, I

 A = Application form, I = Interview, P = Psychometrics, Tests 

Application Details

Those interested in applying for this role should send a CV and covering letter (no more than 300 words) detailing how they meet the person specification to s.novak1@salford.ac.uk

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of any protected characteristics of the Equality Act 2010.

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