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Student Complaints Procedure

The Student Complaints Procedure applies to all registered students and outlines the process which should be used to raise a complaint about a service provided by the University and the process used when a complaint is received. Students are advised to read the Procedure in detail before submitting a complaint.  The University of Salford Students' Union (USSU) has an Advice Centre which is able to provide independent advice and support about this Procedure.  Students should contact advicecentre-ussu@salford.ac.uk or telephone +44(0) 161 351 5400.

The University offers a Mediation Service. Mediation is a voluntary and confidential process in which trained mediators help people in dispute work out an agreement. Mediation is facilitated by trained staff, and is completely separate to any other University procedures. Mediation is available to all staff and students and can happen at any time, with formal processes being put on hold for the duration of the mediation.

To access the service please contact the Mediation Coordinator at equality@salford.ac.uk

The following documents are for staff use only:

To make enquiries regarding this procedure please use the email below:

complaints@salford.ac.uk