Shared Services Conference 2016
Central government’s Next Generation Shared Services plan aims to save taxpayers between £400 and £600 million a year. The Local Government Association (LGA) reported that local authorities saved £462 million between 2012 and 2015. This was achieved by integrating traditional back office services, such human resources and finance transactions. The LGA claims that shared services are so embedded across local authorities that they have now become “standard practice.” The National Audit Office’s 2016 report warns, however, that the integration of services poses some new challenges.They point specifically to the high initial costs of integrating services and the negative impact such integration can have on leadership team morale. Join us for the Shared Services Conference 2016 – Integrating the Public Sector to get exclusive insights from shared services experts on the following topics:
- Savings – Are the savings made from integrating services being reinvested into other areas to benefit citizens?
- New Normal - If the sharing of services is the new normal, does there need to be an overall strategic public sector rethink of how services are organised?
- New Challenges - How can the initial costs of integrating services be reduced so savings can be made faster?
Come along for a unique opportunity to attend presentations by key policy makers and experts in the public sector, quiz leading decision makers as part of keynote panel discussions, learn from real life case studies, and network with others involved in shared service implementation.
Please register interest below and we will keep you updated
- Discover innovative new strategies for integrating services at local and central government levels
- Come and explore our exhibition, where suppliers will showcase exciting and innovative products that can help create shared services in your organisation. Enjoy the opportunity to see new technology in action, question designers, learn how to increase the efficiency of your organisation, and forge lasting business partnerships.
- Connect with over 200 high quality delegates who are involved in creating and maintaining shared services for their organisation, problem solve shared challenges and learn from the experience of others.
- Attend a variety of topical seminars, engaging interactive activities, and keynote panel discussions with experts in shared services.
- Quiz experts from across a variety of disciplines to gain exclusive insights into pioneering approaches to enabling and maintaining shared services.
The Shared Services Conference 2016 boasts a variety of outstanding speakers from across the public and private sectors. Each one has been hand picked based on their expertise and achievements, ensuring that delegates enjoy only the highest quality presentations. A wide number of topics will be covered on the day, and delegates can expect speakers to discuss challenges, successes and case studies around the interest areas below:
- The government’s strategy to transform back office operations and consolidate transactional functions across government, as part of the Civil Service Reform plans, could help deliver between £400 million and £600 million a year in savings for the taxpayer.
- The government has established two Independent Shared Service Centres in partnership with the private sector, and provides oversight, governance and benchmarking for a further two standalone shared service centres across the programme to drive operational efficiency.
- The LGA has re-launched the national shared services map for 2016 which shows how shared services have contributed to taxpayers saving more than half a billion pounds.
- Government’s programme to transfer back-office functions to two shared service centres has made savings but has not achieved value for money to date, according to a 2016 National Audit Office report.
Registration, Refreshments and Exhibition
Opening Remarks from Chair
Ian Herbert, Deputy Director, Centre for Global Sourcing and Services
Kevin Dicks - Chief Executive, Redditch Borough Council and Bromsgrove District Council
An outline of our shared services journey to date – the challenges faced and how they were overcome and the next steps …..
Peter Reilly, Institute for employment studies, Principal Associate
Shared Services a necessary evil or a better way of organising?
Shared services though common have rarely been embraced. Yet they facilitate collaboration between public bodies. How can we make shared services work for us?
Graham Gornall. Managing Director, ELFS Shared Services (NHS)
The presentation focuses on the challenges of promoting the take up of shared services in the NHS by Trusts and identifies some of the key outputs to support the transition and make it worthwhile.
Refreshments and Networking Break
Tony Edwards. Business Development Director, Sefas Innovation Ltd
Are we leveraging or losing control when moving to Shared Services?
Focusing on Customer Communication processes, we ask what the cost of retaining control of brand, content and delivery options is in a Shared Services model.
Kevin Grant, Executive Board, Hanse Orga
Financial Workflow Automation - leveraging technology to improve your cash conversion cycle.
Seminar 1 Peter Morley- Director, Moore Stephens Insight
How to achieve optimal shared services design – key things to consider
This session focuses on shared services design and the key areas to consider when embarking on shared services.
Seminar 2 Damian Crowe, Founder of Obillex
How to create global competitive advantage for your city with your SSC strategy: what the UK public sector is getting right, and what it is getting wrong.
Seminar 3- Peter Sparrow, Senior Account Manager, Inoapps and Vice President and Solution Consulting, Oracle
Peter Sparrow from Inoapps and Nick Jackson from Oracle will reflect on the progress, challenges and successes of shared services across public services to date. The presentation will focus on the need for shared services to be both more responsive to customer needs and to evolve more rapidly than at present. With conclusion on how that can happen with a look to a new generation of sharing services.
Seminar 4- Beyond Systems Ltd- Brendan Flanagan, Director, Lucy Littlefair, Head of East Midlands Shared Services.
This session provides the opportunity to share and gain an insight into how the East Midlands Shared Service made a journey from transition to optimisation through to now looking forward at exploiting commercial opportunities in the cloud.
Lunch and Networking
Ian Herbert - Deputy Director, Centre for Global Sourcing and Services
Andrew Windsor, Reporting Manager, Marks and Spencer’s Business Service Centre(Collaboration)
Data analytics is a hot topic in shared services but, according to research by the Centre for Global Sourcing and Services at Loughborough University, few organisations have a comprehensive strategy to create new insights from either their existing ‘master data’ or new big data sources. Whilst there are many individual examples of innovation, many SSCs are having difficulty in articulating What a systematic approach to data analytics might look like, or indeed, what shared services should be. Leading the agenda in preference to other departments and functions across the organisation. The shared service model has been a success story. But, SSCs are usually predicated on a continuous cost-cutting agenda and that may be at odds with the mind-set and resources necessary to create sustainable advantage from data. The meeting will hear a success story from Marks & Spencer’s Manchester based SSC.
Refreshments & Comfort Break
Debbie Nolan- Business Development Director- Arvato UK & Ireland
Pat Geary CMO- Blue Prism
Mike Stewart- Acting Head of RPA
What is enterprise Robotic Process Automation (RPA)?
Closing Remarks from Chair
Ian Herbert, Deputy Director, Centre for Global Sourcing and Services
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