The NOA Outsourcing Life Cycle
The workshop is part of the NOA’s Foundations of Outsourcing series of workshops. The focus of this workshop is the NOA Life Cycle model, a framework for best practice. It is a non-prescriptive framework that enables practitioners to reflect on and validate their own approach.
The workshop focuses particularly on the strategic leadership phase of the Life Cycle, which will determine the ‘DNA’ for each sourcing arrangement and is critical to understanding, and addressing, the challenges faced by those involved throughout the Life Cycle. The workshop also covers the execution phases of the life cycle, i.e. relationship engagement, transition and change and relationship management.
The style of the workshop is highly interactive with the delegates give plenty of opportunity to share their own challenges and experiences.
Please register interest below and we will keep you updated
The NOA Outsourcing Life Cycle will cover:
- The structure of the NOA best practice life cycle,
- The structure of ISO 37500, the international outsourcing standard
- Understanding the key principles, concepts and terms in outsourcing, offshoring and shared services
- Risk, challenges and opportunity in outsourcing, shared services and offshoring
- How to ensure effective Transition
- Exploring best practice to unlock the keys to outsourcing success
You can achieve the ‘Foundation Certificate in Outsourcing’ by completing 2 of the 4 NOA courses, or you can achieve the Professional Certificate in Outsourcing by completing all 4 courses (The NOA Outsourcing Life Cycle; Outsourcing Governance; Performance Management for Outsourcing; Managing Relationships in Outsourcing)
Course Facilitator: Chris Halward
Chris Halward has been involved in outsourcing since the early 1990s. He is Director of Professional Development for the NOA and has led the initiative to establish the first university accredited series of qualifications for outsourcing professionals. He led the development of the NOA Life Cycle and was a member of the NOA SIG contributing to the development of BS11000 the standard for collaborative working.
In his earlier career he was a Head of training and quality service for a subsidiary of the NatWest that provided outsourced retail finance services to both large and small organisations throughout the UK. He has worked on numerous outsourcing projects in various roles in the UK and across Europe, the Middle East and the US. His qualifications include an MA, which focused on outsourcing, and a certificate in Call Centre Management.
|Date||Venue||Price from:||Status||Spaces||Book Now||Enquire|
Who should attend?
This programme is ideal for: Supplier relationship managers, contract managers, supplier account and operations managers, bid managers, procurement managers involved in outsourcing, managers who are impacted by outsourcing, operations managers in outsource provider organisations.
The Life Cycle workshop should be attended by anyone who contributes to the design, delivery or management of sourcing activities.