NOA Managing Relationships in Outsourcing
This workshop is one in a series that the NOA offers in the Foundations of Outsourcing programme and will focus on managing relationships. The workshop considers the challenges of managing outsourced relationships and explores the behaviours required to successfully manage outsourcing relationships.
There is an in-depth discussion about Trust and the part it plays in outsourcing relationships. The workshop also covers the different types of relationship, explores in detail the NOA Life Cycle relationship management phase, enabling innovation, dealing with conflict and the value and format of relationship charters.
Please register interest below and we will keep you updated
Managing Relationships in Outsourcing will cover:
- Exploring international and British standards for managing outsourcing relationships
- The value of trust in maintaining outsourcing relationships
- Managing issues and resolving conflict
- Successfully managing collaboration, innovation and continuous improvement?
- A step by step strategy for building exceptional relationships
“You can achieve the ‘Foundation Certificate in Outsourcing’ by completing 2 of the 4 NOA courses, or you can achieve the Professional Certificate in Outsourcing by completing all 4 courses (The NOA Outsourcing Life Cycle; Outsourcing Governance; Performance Management for Outsourcing; Managing Relationships in Outsourcing)”
Course Facilitator - Chris Halward
Chris Halward has been involved in outsourcing since the early 1990s. He is Director of Professional Development for the NOA and has led the initiative to establish the first university accredited series of qualifications for outsourcing professionals. He led the development of the NOA Life Cycle and was a member of the NOA SIG contributing to the development of BS11000 the standard for collaborative working.
In his earlier career he was a Head of training and quality service for a subsidiary of the NatWest that provided outsourced retail finance services to both large and small organisations throughout the UK. He has worked on numerous outsourcing projects in various roles in the UK and across Europe, the Middle East and the US.His qualifications include an MA, which focused on outsourcing, and a certificate in Call Centre Management.
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Who should attend?
This programme is ideal for: Supplier relationship managers, contract managers, supplier account and operations managers, bid managers, procurement managers involved in outsourcing, managers who are impacted by outsourcing, operations managers in outsource provider organisations.